National Holidays changed hotels from the Chatsworth to New Loretta.
The National Holiday or the hotel owners appears to fill up the Chatsworth hotel and keep taking bookings for it then just off load customers to their poorer sister hotel and pocket the difference.
a. No rooms were ready on arrival, so after the journey we were forced to walk the streets (ok for young men but not for older or infirm)
b. Thread bare carpets on stairs and hallways. Possible safety issues.
c. FREE Drinks were awful (except coke). I paid for my own alternatives.
d. Reception staff – were dismissive, even treated guests with contempt
e. Food was like school dinners of 30 years ago -
We had to ask for more sausages at breakfast and chips and veg at dinner
f. Waiting on staff served food with distain :- like it was too much effort.
g. Attitude Training needed for management and staff seriously needed.
h. At least 12 people on the coach were not happy about the change of hotel. Several guests complained about the food quality and even went to other restaurants rather than eat there.
i. Lack of Festive /Seasonal atmosphere because with 4 coaches staying in the hotel people were moved around like cattle.
j. The hotel has sacrificed quantity for quality.
Overall a 2 star hotel at best.
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- Also Known As:
- New Loretta Hotel
- New Loretta Llandudno
- The New Loretta Hotel Llandudno, Wales