I really like the atmosphere here, staff are generally friendly although the door men are a bit intimidating, I often come here purely for the vibe. However, went bank holiday Sunday when the Queen tribute band were on, they were excellent, brilliant atmosphere, BUT:- ordered a cheese burger, vegi burger and chips off the bbq. OMG i couldn't eat it. Having ordered and paid, we were told there was a wait, which in all fairness was fine as they were very busy. We went back to collect the food 15 mins later. The food wasn't ready but this isn't my issue. I noticed that none of the guys and girl serving were wearing gloves and were touching the raw meat and the cooked food. One guy rubbed his face, checked with his hands to see if a portion of chips that were sitting on the side was still warm, decided they weren't warm enough then promptly put them back in the fryer! The same utensils were being used to serve the meat and the vegi burgers and salad, surely this cannot be correct! We decided to block all this out and eat it anyway, but had 1 mouthful of the cheese burger and couldn't eat anymore! I hope that the management look at this, I know the lady behind us complained to 1 of the guys who was serving and said she was going to complain, I don't know if she did, but I will be contacting Issacs via their website to highlight this. I appreciate it was very busy, but these things are just common sense when handling food. Shame as had a very good day here.
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