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“Nice room but completely unprofessional service”

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Shipwrights Arms Hotel
Ranked #16 of 18 Hotels in Ipswich
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice room but completely unprofessional service”
Reviewed 18 July 2013

I booked on line at 55 pounds, and added 10 pounds for breakfast for 2.

Arrived at 3pm. All the doors were locked. Telephoned, but the phone wasn't answered. Finally sent an email and left. One hour later received a phone call "I was in but upstairs".

Rooms are nice enough, though the fridge was hidden in a cupboard and I had to move it out and plug it in. No soap or shampoo in bathroom - I had to go out and get some.

Next morning it was like the Marie Celeste. No sign of any staff even after repeated shouting. Telephone was off.

I sent an email requesting refund of the price of breakfast.

I believe the owners changed recently. These new ones need to buck their ideas up

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hkmike123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Lincoln, United Kingdom
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 May 2013

Had a really good stay at this Hotel, The place is really clean fantastic bar and the locals make you really welcome. Will defo stop again when in the area. The room price is very very good.. I have. The boss man let me eat breakfast at the other hotel due to card machine not working but was really good,

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevi657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
Reviewed 3 February 2013

Mac and all his staff are all the buisness they look after you in every way and nothing is a problem for them . The rooms were good and the breakfast was varied and plentiful , the locals in the bar were welcoming and I had a great time there. will be first number I call next time I'm in the area . Had a great stay ,Thanks very much.
Regards Eamonn .

Room Tip: Some rooms off the main building may be quieter but I never had a bad nights sleep in the four weeks...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eamonn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, England
Level 4 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 October 2012

Had read mostly rave reviews of this 'hotel' on booking.com, but when we were shown our room we thought we were in the wrong place. It's a side-street pub with a few rooms above it, not a 'hotel'. How/ whydid the AA give it 3 stars?

-Room: pretty basic- one bath towel on bed (for two of us); others were hand towels in bathroom
-Carpeted bathroom- ugh. Small, windowless bathrroom with noisy fan & shower that alternately scalded & then boiled the user.
-Wardrobe: one coathanger- yes ONE lonely coathanger
-Door: big gap left by warped room door: bright light from landing shone in all night
-Music - really loud noise from bar occupants/karaoke? till 11.30, so don't try sleep till then. Hoping for lie-in on Sunday morning: loudspeakers underneath on (on bar ceiling) mean't we were rudely awakened at 7.15 by music- gave up & got up.
-Light cotton curtains- no blackout blinds- light shone thru

Good points:
-Flat-screen TV with digital channels (we drowned out the noise from the bar below)
-Very large breakfast (once confusion about what we were entitled to, as residents, sorted out)
-Radiators worked well, so warm
-Clean if slightly odd, room- and also clean bedding with mattress covers & pillow protectors- important to us

Room Tip: WEAR EARPLUGS OR DON'T TRY & SLEEP OUTSIDE 1130PM- 7AM. Hard to give any other advice as jus...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsyinme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 9 October 2012

We had a very friendly welcome from Mac and the other staff who were all helpful and very flexible - nice not to have a rigid time for breakfast or checking out! Our room was fine with a comfy bed and nice en suite though we couldn't watch the TV at all as it was directly linked to the TV in the pub, meaning football or nothing. Our evening meals and breakfasts were second to none, really excellent food prepared and served by people who obviously take great pride in their work, couldn't have asked for more.Really enjoyed our stay at a nice down to earth unpretentious inn, and would visit again if we return to Ipswich

Room Tip: Room 7 is directly over the bar and all the noise carries easily in this very old building. Best sug...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveandDiLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 October 2012 via mobile

Very disappointed on the whole, however the land lord was very helpful and friendly, paid £65 for a grotty room, dinner and breakfast was very poor, this place is just a pub that does food with some rooms to stay in at the building next door, I think the room was worth around £30 if I'm honest. Wouldn't go again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rwt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ipswich hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2012

The landlord and lady are charming and went out of their way to make our stay comfortable and relaxing in every way. There is a terrace, conservatory for dining outdoors as well as a cozy wood-beamed inn dining area. Our breakfast (pork-free option with chicken sausage and chef's speciality made of Aztec seeds!) was the best we've had in recent memory! Parking was convenient and plentiful. We took the suite which was well equipped and comfortable. We will certainly be returning when next in Ipswich, the accommodation is very good value and service exceptional.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amorocrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shipwrights Arms Hotel

Property: Shipwrights Arms Hotel
Address: 55-61 Wherstead Road, Ipswich IP2 8JJ, England
Region: United Kingdom > England > East Anglia > Suffolk > Ipswich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #16 of 18 Hotels in Ipswich
Price Range (Based on Average Rates): £
Hotel Class:2 star — Shipwrights Arms Hotel 2*
Number of rooms: 12
Reservation Options:
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Also Known As:
Shipwrights Arms Hotel Ipswich, Suffolk

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