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“Hidden but uncut gem”

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Cromwell Hotel Stevenage
Ranked #7 of 11 Hotels in Stevenage
Munich, Germany
Level Contributor
161 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Hidden but uncut gem”
3 of 5 bubbles Reviewed 4 July 2014 via mobile

The hotel front is a half-timbered delight but it's in need of a revamp inside, from tired beds to ancient computer systems. These slow down the reception desk, so if you are looking for an express service try one of the many box-style budget hotels nearby.

Great location on the historic Stevenage high street and plenty of parking.

Stayed July 2014
Helpful?
Thank Simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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293 reviews from our community

Traveller rating
    89
    86
    73
    31
    14
See reviews for
50
105
12
68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Cologne, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 4 July 2014

I stayed one night from 19th to 20th June when visiting a befriended couple living in walking distance - my friend who booked me in already complained by email - due to business committments I was not able to comment before!! Single room was ok, but situation at night time on my corridor - next doors 112 and 110 was unbearable! In can and want to confirm only what my friend already wrote. Some young couples staying on my floor/corridor came to their rooms at about 1:30 at night, drunken and started to laugh, party, scream on the corridor and in their rooms, all doors opened. I stepped out of my room in my pyjamas, asking them friendly to be quiet and to close doors - but they wouldn't stop being extremly noisy. After an hour they disappeared in their rooms, closed doors, but continued being so loud and were having sex in a very noisy manner (screaming around like mad) till 6 am in the morning. I couldn't sleep at all and got up at that time to walk around Stevenage high street!! I had this hotel in good memory from old times (in the 1970's) as I came to Stevenage since my early childhood. I cannot understand how people can behave like this, being ignorant and not bothering at all about others.
However I wonder why I was given that single room next to a group of youngsters - the hotel was not booked out - there would have certainly been other vacant rooms.

The next disappointment was the breakfast (room) all chairs had marks on them, it was not possible to find a clean one. Apart from that, the stuffing came out of all chairs. Furthermore there was not one single slice of cheese available (for which I asked for) which is an absolute "no-go" for a reputable hotel like that one!

I ask myself how people can order a wedding reception at that hotel!

Next time I come to Stevenage I will definitely stay in a different place - the rate of more than 70 pounds is too high for the standard offered.

Room Tip: Obviously some travellers were satisfied - maybe I was only unlucky due to the strange guests stayin...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank s_a_schneider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stevenage hotels

Hampshire, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 3 July 2014

Poor breakfast for an incredibly high price. Sufficient place to sleep while away with work and good use of conference rooms at a price.
Shower flooded the en-suit every time in the room I was given but requested a room transfer and the facilities where better.
The staff were all very friends and accommodating and the in house bar and restaurant was good too.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshua P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 bubbles Reviewed 30 June 2014

Met friends for drinks here prior to being picked up to attend a birthday party. Staff rude, uninterested and down right ignorant. Met gnats with better personalities. Waiting so long for a drink to be serviced that by the time it arrived I forgot what I ordered. No atmosphere and dull as dishwater.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank LadyLoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 29 June 2014

Had a one night stay here. Arrived and had to wait and in the end walked into the function room to find a member of staff to check us in. Room was rather tired and dated with furnishings that had seen better days. The bed was comfy but had no mattress protector!! Wanted to call reception for room service but the phone cable looked like it had been knawed at!!! Found another phone and this didn't work!!! Called reception using my mobile phone who informed us that the phone didn't work in this room but was happy to call maintenance. We were rushed and declined the offer but ordered a sandwich which holly who by the way was lovely delivered to the room personally!! There was a lot of dirt and grime on the floor and skirting boards but was happy with the bathroom which was very clean. Breakfast is a buffet serving English and continental. This was served in the function room which had previously the night before catered for a wedding - it was apparent as the room had not been cleaned along with the toilets!!! Disgusting!!! What a way to serve food!!! I didnt complain as check out was busy and just wanted to leave. When booking and if you have mobility problems tell the staff as there is only one way in and out and some of the rooms are a fair walk. It is a quite a large hotel in a good central location that could do with updating.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traceyeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 29 June 2014

For a 4* star hotel I would of expected better. The location was good and it was easy to find. The room was average, nothing special. What let it down badly was that the double bed was actually two single beds joined together and not the most comfortable. It really sagged in the middle. I complained when we left, but it did not seem to really register with the receptionist. Plus I didn't even get an apology. If it had been a Premier Inn I would have got my money back under their Good night guarantee. I am glad I only paid £49.00 for night of 28th June as it is definitely not worth the £200 they detail on Laterooms.

Room Tip: Avoid room 102
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Addicks10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

Stayed here night of 23rd June. After the challenge of parking, check in was a breeze. There was a queue, but the Receptionist called for assistance which promptly arrived with Joshua who was very professional in his approach. Having checked in found my way to the room, which was small, but spotlessly clean and pleasingly had an iron/board rather than having to request one . Good to be able to open the windows to have some natural air, rather than air conditioning. Decided to take dinner in the restaurant in an environment that was very warmly. The waitress spotted me from the other end of the room and made immediate eye contact, with a smile so you already felt welcomed. The food quality was excellent and presented appropriately in a timely fashion. Again the same applied at breakfast. Upon checking out was made to feel my stay was valued. I must say there is consistently good service from all the staff and this must be the ethos driven by the management of the hotel. That consistency was the same with the food, which was to a high standard. As for the price of the room and breakfast it is as competitive if not cheaper than more well known branded hotels. I will definitely be staying here again.

Room Tip: Ask for a room on car park side, it was lovely and quiet.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aderave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cromwell Hotel Stevenage

Property: Cromwell Hotel Stevenage
Address: 27 High Street, Stevenage SG1 3AZ, England (Formerly The Clarion Collection Hotel Cromwell Stevenage)
Region: United Kingdom > England > Hertfordshire > Stevenage
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #7 of 11 Hotels in Stevenage
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cromwell Hotel Stevenage 3*
Number of rooms: 76
Official Description (provided by the hotel):
Cromwell Hotel Stevenage used to be the farmhouse home of John Thurloe, secretary to Oliver Cromwell. The alluring hotel in Stevenage's old town centre combines elements from the past with modern day facilities into a stylish decor. This Stevenage hotel is conveniently located close to the A1. London's Kings Cross station is only a 27-minute train ride away from Stevenage Station, which is just 1 mile from the hotel. ... more   less 
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Also Known As:
Ramada Cromwell Stevenage Hotel Stevenage
Ramada Stevenage
Stevenage Ramada

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