The hotel itself from the outside is a typical Holiday Inn Express and the inside décor looks decent but the same as all the rest. Not a bad thing as you know what to expect.
However…there is no parking outside this hotel except for the metered spaces all around with a maximum of 30 minutes. They offer free parking at a shopping center across the street but that is only from 5 pm -9 am. The hotel does have 4 spaces ( 3 full and 1 disabled spaces at the end of the hotel and if you drive up the curb) but I never saw any space in these during my stay.
We were going to check in and then have something to eat in the bar prior to going out but was told that all they have is Pizza ..so we went outside to find somewhere in the car.
When we returned I asked for some towels for the room so that the three of us could take a shower but was told that there was none as there had been a problem with the delivery. The duty manager did tell me that he would try and find something. 45 minutes later he did turn up at our room with 1 bath towel and 2 hand towels. ( There were 3 of us in the room)
The room was small and very basic but as expected so no real issue with that.
The complimentary Wi-Fi was a joke and even a google page took several minutes to load. I found this to be the most frustrating especially with a teenage son with us.
Despite check out time being 11 am we were awoken by a loud knocking on the door at 9 am and were asked by the cleaning staff when we would be checking out and as we had only arrived on a red eye flight from the US the day before did not appreciate waking up that early.
Breakfast was OK but the food area was constantly missing plates, cups etc and was dirty. The food was acceptable but more staff are needed to keep up with the madness of the guests grabbing free food.
The checkout process was also painful as it took 20 minutes to complete the process even though there was only 2 people before me.
This overall was a very disappointing stay and will be added to my do not stay here again list.
- Official Description (provided by the hotel):
- The Holiday Inn Express Stevenage is located off Junction 7 of the A1(M) and is situated in the heart of Stevenage town centre. This Stevenage Hotel is within easy access to bus and train links providing a fast direct rail service to central London and around Hertfordshire, making the hotel an ideal location for both business and leisure travel. If you are travelling on business the Holiday Inn Express, Stevenage is within easy walking and driving distance to some of the local companies within Stevenage such has DuPont, MDBA, Fujitsu and Glaxo SmithKline. London Luton Airport is only 13 miles from the hotel. With the hotel being located within the heart of Stevenage a number of good restaurants and pubs are all within walking distance. If you're looking for that short weekend break or time to relax again the hotel is an ideal choice. Offering family rooms, why not explore the local area and attractions such has Knebworth House, Hatfield House, Welwyn Garden City, cathedral city of St Albans. Take a show at the Gordon Craig Theatre or visit Stevenage leisure Park. Visit London or Cambridge Stay at this excellent Stevenage hotel and ask about our low rates. The hotel also offers 4 meeting rooms. All rooms are cosy and convenient with en suites, air conditioning, free Wi-Fi and Freeview TV. Guests also benefit from an inclusive buffet breakfast. Parking is available nearby in the Matalan car park for £5 per vehicle from 2pm-10am, to be paid at Reception. We recommend this for 1 night stays and we'd recommend parking in the NCP Southgate car park for guests staying for multiple nights. Please contact the hotel direct for more information. ... more less
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- Also Known As:
- Holiday Inn Express Stevenage Hotel Stevenage
- Holiday Inn Stevenage
- Stevenage Holiday Inn