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“Great service”

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Premier Inn Stevenage Central Hotel
Ranked #1 of 11 Hotels in Stevenage
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great service”
Reviewed 15 June 2014

Stayed here for most of last week and loved it. The hotel was well run, clean and comfortable, with really helpful staff. In particular the team running the restaurant were superb - the food was great and they couldn't do enough to help us enjoy our stay there. I'd certainly recommend this hotel.

Room Tip: I was at the front on the ground floor and was not disturbed; as such, I'm sure there wouldn'...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 19 June 2014
Thank you for taking the time to type a review.

Its great to receive some feedback on our restaurant team and the high level of service and food quality they provided. Our team do try to go the extra mile for all of our guests to give them the best dining experience within our Thyme restaurant.
I would like to let you know I have shared your kind comments with all the restaurant team and they have been of great encouragement.

Once again thank you for your review and we look forward to welcoming you back to Premier Inn in the future.
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602 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Polish first
  • Swedish first
  • Any
English first
Solihull, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 June 2014

Stayed here on business for a week; reception staff were very helpful with queries I had. The lady at breakfast was fantastic, she knew your name before even saying anything when she took your order and brought a bit of cheer to the morning. Rooms fine - typical Premier Inn standard. As with all Premier Inns it's a shame that there is no room service, but very much enjoyed the food in the attached Thyme restaurant (where again, the staff were great and really made an effort).

  • Stayed May 2014, travelled on business
    • Service
Helpful?
Thank Katharine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 19 June 2014
Thank you for your recent review.

Its lovely to hear our fantastic staff made all the difference for you when staying at Stevenage Central while on business. I'm glad our team could help you with any queries you may have had and we're very warm and welcoming during your stay. Our team do try to add them little personal touches when seeing a familiar face by greeting our guests by their name.

Once again thank you for your great feedback back and we look forward to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battle, United Kingdom
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 June 2014 via mobile

As we approached the hotel in the car, the children saw the sign and got excited (the moon and stars hotel as they call it, which has stuck since we started staying at these hotels before they could read). As always the service was friendly and efficient, the room made with extra beds as requested, clean & comfortable rooms, and a great breakfast.

Stayed June 2014, travelled with family
Helpful?
Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 12 June 2014
Thank you for review.

Its lovely to hear that Premier Inn is a hit with you’re children as well as yourselves. Thank you for your kind comments regarding our hotel staff and the high level of service delivered.

We're glad to hear you had another great stay with Premier Inn and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 June 2014

Let's start by saying that I would stay here again - it was just rather a bland experience!

First and foremost the staff I met were all very friendly and helpful. Often in these chain hotels the staff make the difference between a good one and a bad one and the staff here are one of the main reasons why I would stay here again.

The hotel is easy to find - it's just off the A1(M) which was very convenient for where I was going. It's in the middle of an industrial park as so many of these hotels are now, so there wasn't much close by and, not being familiar with this area, I guess one would need a car to get anywhere central. Parking was not a problem as there is a large car park.

The room was fine - with all the standard amenities that one would expect in a Premier Inn. Seeing the outside of the building I thought it would be more "modern" than it actually was inside and some of the decor and furnishings are beginning to look a little drab. That said, the bed was very comfortable and I slept very well. Plenty of hot water and a shower with good pressure. The rooms are of a decent size. I experienced no problems with noise, even though the hotel was obviously busy. The room temperature was fine - I still like to have an opening window and not just air-con, but these rooms have both!

My main disappointments were concerned with food. There is an on-site restaurant which is convenient, if a little uninspiring in terms of its offerings. I used the restaurant for both dinner and breakfast. There was a reasonable choice on the menu, but I did find the food to be very overcooked which rather spoilt it. Breakfast was a bit of a free for all - largely because it was very busy and as I was in a hurry I abandoned the idea of a cooked breakfast because of the potential wait. Not major issues, but could be improved on.

Overall though, Premier Inns are usually pretty reliable and I would stay at this one again.

Room Tip: Not sure that there is much in it - higher rooms will prevent the risk of overhead noise!
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zebedee17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 12 June 2014
Thank you for your feedback all feedback is most appreciated.

We're glad to hear overall you had a pleasant, comfortable stay at Stevenage Central. With our hotel now being 10 years old some of its features are beginning to look at little tired. However slowly but surely we are refurbishing certain areas. We've recently had new flat screen TVs, double glazed windows and air con system put in place to help make guests stay a more comfortable.

Apologise for the food quality you experienced in our restaurant, your feedback has been passed on our chefs and suppliers. We do hope this does not deter you for eating with us in the future.

Once again thank you for your feedback and we look forward to welcoming you back to Premier Inn in the future.
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Brough, United Kingdom
Level Contributor
373 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 1 June 2014 via mobile

Decent location close to retail/leisure park. A bit of a "tired" Prem inn compared to some of the new ones. Bed was not up to the level the new ones are and uncomfortable. We ate evening meal and got meal deal which includes breakfast as is quite a good deal. However at both meals it seemed that they were unable to cook mushrooms which were best described as "black soggy blobs"- see the photo! The coffee cups were also all dirty, how it took me to point this out though I have no idea.
Laura on reception was most apologetic and I was impressed with her approach to this matter.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Novak2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 12 June 2014
Thank you for taking the time to type a review.

Firstly let me start by apologising for the food quality and dirty cups you came across during your stay at Stevenage Central. Your comments have been shared with the restaurant and kitchen team members to highlight the error and prevent it happening again. We do hope this does not deter you from eating with us in the future.

I have also passed on your kind comments to Laura regarding her professional and efficent manner when dealing with this situation.

Once again thank you for feedback and we hope to welcome you back to Stevenage Central in the future.
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Hertfordshrie
Level Contributor
2 reviews
Reviewed 29 May 2014

We were very happy with this hotel,The rooms are lovely,and guaranteed a great night sleep.Beds are lush.All the staff are very friendly especially the barman. Restaurant great too.had a lovely meal and great service

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mabelsmummy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 12 June 2014
Thank you for your review and the kind comments.

Its lovely to hear you had an excellent stay with us from start to finish and found all our staff very friendly and helpful. Yes, our barman (Jack) is a bit of a character all our guests love him. I have also passed on your kind comments to him.

Once again thank you for your excellent review and we look forward to welcoming you back to Stevenage Central Premier Inn in the future.
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Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 May 2014 via mobile

I stayed here during last week during a business meeting. After a long hard day it was nice coming to the hotel with a comfortable bed. The room was spacious. The breakfast was great all you can eat breakfast. Well done guys definitely will be staying in a premier inn.

Stayed May 2014, travelled on business
Helpful?
Thank altafur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenageCentralPI, Manager at Premier Inn Stevenage Central Hotel, responded to this review, 12 June 2014
Thank you for taking the time to type a review on your recent stay.

We're glad to hear that after a hard days work our team at Stevenage Central we were able to help you relax with our friendly helpful service and our spacious comfortable rooms.
Also with our 'all you can eat' breakfast we can help give you a great start for the long day ahead too.

Once again thank you for your kind comments and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Stevenage Central Hotel

Property: Premier Inn Stevenage Central Hotel
Address: Six Hills Way | Horizon Technology Park, Stevenage SG1 2DD, England
Region: United Kingdom > England > Hertfordshire > Stevenage
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Stevenage
#2 Business Hotel in Stevenage
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Stevenage Central Hotel 3*
Number of rooms: 115
Official Description (provided by the hotel):
In a quiet setting near Knebworth House with direct links to London, Hertford and Welwyn Garden City ... more   less 
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Also Known As:
Premier Inn Stevenage Central Hotel Stevenage

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