Stayed here as an overnighter while at a family wedding nearby. Check in was fantastic. Lady was friendly and very helpful. She was off on holiday after that, unfortunately for us. Room was sparklingly clean and fresh. Everything you need to be comfortable - shower was great, with lots of fresh towels available. As promised we had a great nights sleep. Breakfast was across the car park in the nearby Beefeater. It was chaos. We were seated quickly (which seemed to be the main aim of the staff) Not their fault, obviously poor company policy. It all went downhill from there. Took at least half an hour to have our order taken. Meanwhile I made some toast. No clean cups or glasses to drink from. 'They were being washed'! Hello! Yet a member of staff descended the stairs, at least twice while I waited, with armfuls of clean mugs. Was Costa more important than us? Eventually, we ordered and a v mediocre breakfast arrived. I was glad I stuck to toast. Worse was yet to come. I noticed shortly after leaving that my iPad was missing. I had left it behind on the bed.I rang back and was asked (by a young receptionist) to call back the next day when housekeeping staff were in. I did. They still weren't in. Hours later, I called again and was told nothing was 'handed in' I asked if behind the bed was checked and was told, very hesitantly, but also very rudely, that it was. Clearly trying to fob me off. I rang again, and got the same person next day and was told they looked 'when I rang' . I challenged that. And was told manager would be 'in' 24hrs later. So I expect I will not see my iPad again, but feel the hotel should take responsibility. I left it on the bed. Such poor customer service, unreal in this day and age. Maybe, I was unfortunate to get an inexperienced receptionist on 3 consecutive occasions. But really, a chain as big as this should really train their staff in customer care. My property, left on your premises,should be safe. Or retrievable. BTW its showing up as being accessed since then in Rickmansworth.
- Official Description (provided by the hotel):
- New extension which include s interconnecting rooms and we have a wet room in the new disabled room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Premier Inn so you can book your Premier Inn Stevenage North Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.