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“Nice food when you get it”
3 of 5 bubbles Review of Jade Palace

Jade Palace
Ranked #97 of 162 Restaurants in Stevenage
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Groups, Child-friendly
Dining options: Dinner, Lunch, Delivery, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Stevenage, United Kingdom
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Nice food when you get it”
3 of 5 bubbles Reviewed 14 September 2013

My wife and I love Chinese buffet meals and have visited quite a few in our time. This was our first experience of buffet ordering (we're much more familiar with the 'help yourself' model) and to be honest found the process a bit confusing.

We visited the Jade Palace earlier this evening and were surprised at how busy it was at around 7 pm. From the point of view of an observer, the comings and goings of waiting staff with orders, drink and food looked chaotic, if not chaos!!!

Although there were times when service appeared slow, given the large number of tables that needed waiting on, in all fairness, the staff were as reasonably attended as one might have expected. I know there are a lot of reviews commenting on slow service, and although this is understandable to an extent, I felt that the waiting staff genuinely did their best for us.

I'd have to say that the food was 'average' - which is the overall rating I have give the restaurant. The portion sizes of the starter items were very small indeed, though reasonably tasty. The main course items were better sized portions, though I'd have to assume from the sizes provided that the restaurant expect to serve several main courses to each customer.

Do we plan on revisiting the restaurant in the near future? I'm afraid not - there are better Chinese restaurants in the immediate area and slightly further afield. If asked to go back, perhaps we'd go but not on a Saturday evening!!!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Visitor rating
    18
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    23
    14
    22
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Stevenage, England, United Kingdom
Level Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst service ever recieved.”
1 of 5 bubbles Reviewed 7 September 2013

Last night I visited Jade Palace for a friend’s birthday. We have been a few times and the service has never been great but this time it was absolutely appalling! We ended up having to wait almost an hour for them to just clear our plates from the starters, we then order a number of things for the mains and after waiting another half hour only 2 things came. We got fed up with the waiting and not being served so we paid and left. Not to mention they got the bill wrong charged my friend another 14.90 even though the rest of us had left, he got rounded up for the money because he had gone to the toilet.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Matty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“The waterfall is better! http://www.stevenage.org.uk/listing/138666-The-Waterfall”
1 of 5 bubbles Reviewed 6 September 2013

We decided to try the Jade Palace after a few dinners at the Waterfall to try something different in the stevenage old town. After ordering our food and being served starters we were ignored for the half an hour while we waited for our mains. We spent this half an hour watching other people who had entered the restaurant after us being served in a much more prompt manner. I would say overall we were entirely unimpressed with the service - not worth the mediocre food we were served! I would go to the waterfall everytime!!!!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welwyn
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great food. Emperor menu £14.90 all you can eat!”
4 of 5 bubbles Reviewed 4 June 2013

Great food. Emperor menu £14.90 all you can eat! (Dessert not included) Choose your dishes, all made fresh. Quick service. Order more if you like! Good rating for hygiene and clean loos. Decor is a little dated, but if you like 1980's style, you will love it. Yum, yum!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank HazelukWelwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Awful”
2 of 5 bubbles Reviewed 8 March 2013

Food was awful left a really bad after taste as much as you could eat buffet no as much as they wanted to give you and it was expensive and very cold in there

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank sarahian26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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