I love Poole and the surrounding area and wanted to stay over for the weekend as a birthday treat for my girlfriend. We booked two nights, but only stayed for one.
I booked The Merchant House for two nights and spoke to David over the phone who was very accommodating and helpful. They were quite full but he managed to squeeze us in. I was thankful for this as the Trip Advisor reviews suggested this would be a lovely stay.
We found the place easy enough and the location is pretty damn good: Just set back from the Quay and with private off-street parking. Brilliant. When we arrived, I first noticed two things: 1. David was a very good host and made us feel at home very quickly, and 2. The smell of stale smoke was quite overpowering.
The website clearly stated that this was a non-smoking hotel so I was immediately really disappointed. To be fair, the room didn't smell as bad the communal areas as smoking in the rooms was clearly not permitted. But the smell was present and kept wafting in from under the door etc. We found that the towels smelt of acrid stale smoke, as did the bedding. That being said, the room was well decorated and very clean. Small, but cute. David also provides a local pub-map (thumbs up!!) and some local 'what's on' magazines.
We went out to check out the harbour and on our return there was a party going on in the breakfast lounge, and people we smoking inside and passing lit cigarettes out the windows to their friends. Our nights sleep was dreadful. Whilst the bed was't too bad, our throats were dry and coarse from the relentless smoke. The only way to sleep was with the windows wide open. It was freezing and the only way to stop the windows banging all night long was to tear up the provided magazines and stuff them down the gaps.
In the morning, and with only a few hours sleep each, we were delighted to find a phenomenal cooked breakfast provided by David. After breakfast we decided that we couldn't sleep like that again and would request cancelling our second night. I spoke with David about this. We was very apologetic and said he would refund our second night immediately. This was very good of him.
So not the best stay ever. However, I should say that whist our stay was not the best, there were guests who where having a lovely time. And David is clearly a very good host and it was good of him to refund our second night.
Just bear in mind, you might find The Merchant House a bit uncomfortable if you are not a smoker.
- Official Description (provided by the hotel):
- Situated on Poole Quay, The Merchant House is a stone's throw from the waters edge. This lovely Georgian house has been beautifully transformed into a stylish boutique bed and breakfast. Elegant rooms all en-suite, lcd tv, coffee/tea facilities,choice of breafast at The Merchant House or Oriels resturant. Parking facilities very close by.With superb resturants, wine bars, historical pubs and shopping, all walking distance from The Merchant House. With unbelievable views across Poole Harbour,the famous Sandbanks close by and with the Jurassic coast and The New Forest, Poole Quay caters for everyones taste.As we will cater for yours. ... more less
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- Also Known As:
- The Merchant House Poole, Dorset