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“A last minute Descision!” 5 of 5 bubbles
Review of The Merchant House

The Merchant House
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The Merchant House
Ranked #26 of 52 Poole B&B and Inns
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A last minute Descision!”
5 of 5 bubbles Reviewed 14 January 2014

I found myself in need of accommodation in Poole, late one evening, after a minor crisis at work, that meant I had to stay over in Poole, in order to finish my contract the next day. After phoning all the usual suspects... IE..Holiday Inn, Thistle, Premier Inn, all to no avail! I found The Merchant House. Fortunately, they had a cancellation and I had a place to stay!
I am the worst person to write reviews, purely because I am so used to the "norm" and average places to stay. However, in this case, I feel it is important for all future travellers to Poole, to know about this little gem!
From my arrival, the proprietor welcomed me (allbeit) late in the evening with a huge smile and most off all, he didn't mind me arriving at 11pm!
I stayed in The Syndenham room. In terms of decor, very unique, well decorated and minimalistic. No clutter! The en suite, is fitted to a high standard, the bed was amazing! I slept so well on a bed that obviously had a top quality mattress. The room was perfect.
The breakfast satisfied me. I like home cooked breakfasts, using proper food! I opted for the full English, real sausages, quality bacon and home baked bread! I admit I am not used to these things, but, as a business traveller, I have decided to stay with unique guest houses from now on, a little bit of quality versus the "run of the mill"! All in all, The Merchant House is a gem! Beautifully restored as a Georgian property, on The Quay in Old Town Poole, if you appreciate a family run business, with all the extra touches, stay here. Quality, Peaceful, Original, Professional are the words that come to mind.

Room Tip: Choose whatever rooms are available!
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nigel h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

Traveller rating
    33
    19
    3
    2
    1
See reviews for
1
29
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Ilkley
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

Having an in-built aversion to hotels with more than 10 rooms (why be a number) I chose to stay at the Merchant House for one night on a business trip to the area in early december. Perfectly located just back from the harbour and a warm welcome from the owner David. The room was spotlessly clean, very comfortable and I slept extremely well. To top of it off probably the best full english breakfast I have had this year - David is an artist and the food looked too good to eat (I resisted taking a photo but should have done.) Home made bread too.

If I need to stay in Poole again this is top of my list.

PS - for evening meals try the Poole Arms just 100 yards away

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

We were warmly welcomed and advice given about where to find an excellent evening meal. We were even given a beautifully hand drawn map to help us find our way round Poole. The hotel is very well presented.
We could not stay for breakfast as we had an early ferry but our host provided a tasty packed meal for us.
Our room was cosy and attractive and had a good shower room but was rather small.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lhuggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 24 October 2013 via mobile

I love Poole and the surrounding area and wanted to stay over for the weekend as a birthday treat for my girlfriend. We booked two nights, but only stayed for one.

I booked The Merchant House for two nights and spoke to David over the phone who was very accommodating and helpful. They were quite full but he managed to squeeze us in. I was thankful for this as the Trip Advisor reviews suggested this would be a lovely stay.

We found the place easy enough and the location is pretty damn good: Just set back from the Quay and with private off-street parking. Brilliant. When we arrived, I first noticed two things: 1. David was a very good host and made us feel at home very quickly, and 2. The smell of stale smoke was quite overpowering.

The website clearly stated that this was a non-smoking hotel so I was immediately really disappointed. To be fair, the room didn't smell as bad the communal areas as smoking in the rooms was clearly not permitted. But the smell was present and kept wafting in from under the door etc. We found that the towels smelt of acrid stale smoke, as did the bedding. That being said, the room was well decorated and very clean. Small, but cute. David also provides a local pub-map (thumbs up!!) and some local 'what's on' magazines.

We went out to check out the harbour and on our return there was a party going on in the breakfast lounge, and people we smoking inside and passing lit cigarettes out the windows to their friends. Our nights sleep was dreadful. Whilst the bed was't too bad, our throats were dry and coarse from the relentless smoke. The only way to sleep was with the windows wide open. It was freezing and the only way to stop the windows banging all night long was to tear up the provided magazines and stuff them down the gaps.

In the morning, and with only a few hours sleep each, we were delighted to find a phenomenal cooked breakfast provided by David. After breakfast we decided that we couldn't sleep like that again and would request cancelling our second night. I spoke with David about this. We was very apologetic and said he would refund our second night immediately. This was very good of him.

So not the best stay ever. However, I should say that whist our stay was not the best, there were guests who where having a lovely time. And David is clearly a very good host and it was good of him to refund our second night.

Just bear in mind, you might find The Merchant House a bit uncomfortable if you are not a smoker.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank Nik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biggsie_uk, Owner at The Merchant House, responded to this review, 8 November 2013
This guest had arrive at 2pm and complained of smoke 12pm the following day.For some reason he assured me he wasn't going to leave a bad review.Oh well people do suprise me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, USA
Level Contributor
266 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 17 October 2013 via mobile

My friend and I don't have trouble getting up and down the stairs with our luggage so we were okay. That's the only thing I would warn older or otherwise incapacitated patrons to watch out for. The bedrooms were small but very comfortable. The bathrooms very updated.

Stayed October 2013, travelled on business
Helpful?
1 Thank Shekhar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

We Arrived at Merchant House and received a warm welcome from David. He showed us up to our room. The house was exceptionally clean and the decor inviting. The bedroom was very small, but the bathroom was spacious and new and again very clean. The breakfast was delicious and very well presented. David was a very interesting character and gave us some recommendations on eating out locally. I would stay here again, but maybe have a larger room next time.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lattinford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 September 2013

Can you imagine coming all the way from Australia to set eyes on Poole Harbour where long ago, some of your master mariner ancesters set sail for the New World? And then, after taking the train from London and eventually locating The Merchant House on foot,( luggage and all) arriving to find NO CONFIRMATION OF MY BOOKING. Well this happened to me on the 3rd of August. Armed with my reservation form marked confirmed by one of Australia's largest travel
agents and supposedly made on July the 7th, David (my host) read it and reread it in amazement. It had never been received in Poole. Contacting the 24 hr emergency no in Australia proved useless and Davids British agent had no knowledge of it. So where was I to stay? All the suites were taken and Poole was packed to the rafters ( Aussie readers will laugh at that) David and Andy swung into action. Andy,( a permanent guest) vacated his room for me so I could have his bed, And so,ever so gratefully I fell asleep to the sound of the gulls. My visit to Poole was a flying one,and I was heading back to London early in the morning. David was up and made me a truly delicious breakfast. It held me in good stead all the way to London. Thank you guys for your kindness, concern and hospitality. I shall be back David, and next time I shall book direct. The Merchant House is deserving of praise both for its hospitality & the care that is extended to their ( unexpected )guests.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 3189timetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Merchant House

Property: The Merchant House
Address: 10 Strand Street | Poole Quay, Poole BH15 1SB, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #26 of 52 B&Bs / Inns in Poole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Merchant House 4*
Number of rooms: 3
Official Description (provided by the hotel):
Situated on Poole Quay, The Merchant House is a stone's throw from the waters edge. This lovely Georgian house has been beautifully transformed into a stylish boutique bed and breakfast. Elegant rooms all en-suite, lcd tv, coffee/tea facilities,choice of breafast at The Merchant House or Oriels resturant. Parking facilities very close by.With superb resturants, wine bars, historical pubs and shopping, all walking distance from The Merchant House. With unbelievable views across Poole Harbour,the famous Sandbanks close by and with the Jurassic coast and The New Forest, Poole Quay caters for everyones taste.As we will cater for yours. ... more   less 
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Also Known As:
The Merchant House Poole, Dorset

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