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“Awful!”

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Holiday Inn Express Poole
Ranked #8 of 13 Hotels in Poole
Reviewed 18 May 2012

I have never wrote a review on a hotel but just had to this time! I took my family away for a weekend and found the room to be small and badly lit. The sofa bed for my children was more v shape than horizontal and it was dusty and dirty looking – my children were unsettled all night. At the prices they charge I certainly didn’t expect to have to put together the bedding myself, i.e. sheets on quilts/pillowcases.
The aircon/heating unit made a very strange noise all night even though it was off. Having a family room on ground level that backs on to an outside bar area is an incredibly bad idea! The cooked breakfast was pretty tasteless and the restaurant food is even worse, expect a poor choice and a ready meal from a supermarket!
We were away this weekend for a wedding and all the other guests seems to have had much better rooms at much nicer hotels and at MUCH MUCH cheaper prices, I felt completely done over. We slept so bad that the wedding was ruined as we were also so tried and were home very early.
This hotel ruined my families entire weekend as far as I am concerned.

  • Stayed: May 2012, travelled with family
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3  Thank jaime t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 21 May 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Firstly, I would like to offer my sincere apologies that you weren't satisfied with the service you received whilst staying with us. We take feedback on our hotel very seriously we will be addressing the issues raised with our team at Poole.

All our room are in the process of being refurbished and all sofa beds replaced and we hope that if you stay with us in the future you can enjoy our refreshed rooms.

Kind Regards

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756 - 762 of 917 reviews

Reviewed 12 May 2012

We stayed at the Holiday Inn Express, Poole with our two young children for one night prior to a trip to the Channel Islands. Usually we stay in smaller, independent hotels, and prefer places with character in a rural setting. The Holiday Inn Express at Poole was a pleasant surprise, good parking, a spacious reception area, modern and fresh decor and furniture throughout, a spacious, clean and well equipped room, and a good breakfast included in the price.

We payed the same room rate at the Holiday Inn Express (with breakfast) for the four of us as we had two weeks earlier staying in a Youth Hostel (without meals) in Norfolk - and there was simply no comparison between the two experiences.

Overall we were very pleased with our stay at the HI Express, Poole.

  • Stayed: April 2012, travelled with family
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Thank macosmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 21 May 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

We are glad you enjoyed your stay with us; our central location is great for early morning ferries. Thank you for you kind words about our hotel, cleanliness and complimentary breakfast.

We look forward to welcoming you back to out hotel in the near future.
.

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Reviewed 10 May 2012

I have booked the hotel for the one night, about one week before arrival. The price was a bit high. The room was basic, nothing fancy, the matress was too hard but the pillows were ok. The room was very clean and the bathroom a bit smaller then other hotels but acceptable. We did like the food in the restaurant at dinner. We had a good night sleep except the ocasional wake-up because of back ackes due to the hard matress.
Breakfast was ok, both cold and coocked food, though the scrambled eggs had no taste at all.
If I were to go back to Poole, I think I would like to try out another hotel, maybe I would find something better.

  • Stayed: May 2012, travelled as a couple
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Thank Kriss P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 11 May 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Thank you for your kind words about our cleanliness and our complimentary breakfast, we are also glad you enjoyed our evening meals.

Please accept my apologies that you had a restless nights sleep, all of our rooms are in the process of being refurbished and all beds replaced, we hope that when you return to Poole you choose us again and can enjoy your stay once more.

Kind Regards

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Reviewed 29 April 2012

Booked with in a week of staying so price not that cheap. Room fairly standard with 2 double beds for family of 4. I slept reasonably well, but mattress had a dip towards the headboard, possibly could be replaced? Parked outside and asked for a parking voucher so we could leave the car after checking out, whilst we had a day trip to Brownsea island. The walk to the quay for the ferry took about 10 minutes. On Tuesday nights there are regular bike rallies on the quayfront. The breakfast was good but suffered from periodic shortages of cutlery and other food items. However, the staff were quick to clean up tables. Ate out locally, so can't comment on bar. There was an internet terminal by the reception.

Overall a good base for central Poole.

  • Stayed: April 2012, travelled with family
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Thank daveashuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 2 May 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Thank you for your comments regarding our breakfast, parking and location, we are glad you enjoyed your stay with us, our central location is great for exploring Poole and the surrounding areas and we are happy that you were able to do this.

All of our rooms are in the process of being refurbished and all beds replaced and we hope that when you stay with us again you can enjoy our new rooms.

Once again thank you for taking the time to post a review and we look forward to welcoming you to our hotel again.

Kind Regards

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Reviewed 27 April 2012

If you were sleeping over somewhere the three main things you would expect to be good are the Bed, Breakfast and Bathroom! The hotel delivers these to a perfect standard. Hotel very clean and good location, parking facilities are excellent.

It has a smart ground floor which is well designed, and the rooms are compact with a simple bathroom including a good shower.

Service was fine but does not stand out, Patryk on Reception was although serious, very efficient, welcoming and helpful.

The bar was fine, but nowhere particularly 'comfy' to sit, seats were way too firm, we did notice a queue of about 4 people waiting for about 6 minutes, it was clear they were getting agitated, there was a tall man with glasses from the Nights team collecting sauces in from the dinner tables. I'm sure he saw the bar while going to and fro to the kitchen and appeared to ignore them or pretend he hadn't seen them. Customers were leaving the queue to go to the rooms- potential business being lost. Staff could be more alert/attentive or observant when away from the desk.

Rooms looked a little tired, however provided everything required (perhaps with a little more tea and coffee). I was surprised to learn there was no internet in the hotel free of charge, this is a must these days to keep up with the market, or at least free net in the public areas!

Breakfast filling and very nice, staff really organised, however guests could do with trays to put the breakfast on to avoid congestion at the breakfast bar from people going back up to get things.

If this was by an airport it would be perfect, delivers the sheer basics and perfect for somewhere to sleep.

  • Stayed: April 2012, travelled as a couple
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Thank zbudld91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 30 April 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

We are delighted that you have found our rooms clean and comfortable and our staff professional and helpful. We are also glad you enjoyed our complimentary breakfast.

All guest get 30 minutes of free internet access per stay, I apologise that this was not explained to you.
Thank you for your comments regarding the Bar, the relevant members of staff have been addressed to assure this doesn’t happen again as our guest are very important to us.

Once again thank you for taking the time to review our hotel and we hope to welcome you back in the near future.

Kind Regards

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Reviewed 17 April 2012

Just spent one night here before an early sailing from Poole the following morning. The Hotel is easy to find and is only 5 minutes from the ferry port.
The Hotel was adequate for our needs but very basic and the beds were so uncomfortable! We are 2 adults and 2 children - boys aged 9 & 5, they had a sofa bed which even they moaned about!
There were a few guests on our early boat in the morning and the Hotel opened for breakfast especially early at 4.30 to accommodate which was greatly appreciated. Apparently breakfast was good - I chose to sleep until the last minute!!
Yes I would stay again, it was good value for money. I think we paid about £70 for the four of us inc breakfast (had we been up in time!)

Room Tip: Family rooms have a double bed and a sofa bed
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  • Stayed: April 2012, travelled with family
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1  Thank GuernseyGriswalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 18 April 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Our central location is great for exploring Poole and the surrounding area and popular with guest catching the Ferry as it is only 5 minutes away, our complimentary breakfast can be made available earlier to accommodate early ferries and we hope that next time you have a chance to enjoy it.

Our rooms are in the process of being refurbished with new beds.

We look forward to welcoming you back to our hotel in the near future

Kind Regards

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Reviewed 17 April 2012

Very basic rooms in an out of the way location. Not even the best I'm the chain! Overpriced at £136 rack rate. Paid £69.95 felt that is a high price

  • Stayed: April 2012
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1  Thank Chesterley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this reviewResponded 18 April 2012

Dear Guest

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

We apologies that you felt our rate was over priced, our rates change depending on the time of the year and the availability and advance saver rates can be booked online.

We look forward to welcoming you back to our hotel in the near future.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Poole
Price Range: £58 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Official Description (provided by the hotel):
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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