Seriously. Holiday Inn Express is hardly the sort of place you want to review. This chain is so vanilla that you could be in the McDonalds of hotel chains. Just occasionally they find ways to make the experience annoying not anonymous. The evening staff at Poole HI Ex seemed to like the comfort of the inside office and actually serving at the front desk a bit of a chore! Staff wandered around in and out of the back office seemingly as it suited them. I waited a full 5 minutes to be checked in at 6 p.m. My colleague waited longer at around 5:30. Did the arrival of guests after the end of the work day to a business traveller's hotel come as a surprise to these people? Later in the bar the same experience. Just all round poor!
Just to stress the morning staff were much more on the ball and more than helpful so maybe someone (Mr General Manager) needs to look at his staff and perhaps coach some proper customer service skills.
- Official Description (provided by the hotel):
- Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more less
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- Also Known As:
- Holiday Inn Express Poole Hotel Poole
- Poole Holiday Inn Express
- Holiday Inn Poole
- Holiday Inn Express Poole Dorset