We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Poole
Ranked #7 of 13 Hotels in Poole
Reviewed 4 January 2014

Stayed here just after Christmas 2013. The hotel is well placed with good rooms and facilities. What really made our visit excellent was the staff there. They were exceptionally friendly and went out of their way to chat and make us feel at home, especially the kids. Excellent stuff. I've stayed in enough hotels with grumpy staff so it made a refreshing change to be treated like we did. Keep up the great work!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 6 January 2014

Dear Chris W,

Happy New Year!

We like to thank you for your kind words of praise and are overwhelmed with your mention of being Great Hotel. We are glad you enjoyed your stay, and especially your feedback about location, rooms and facilities. We shared your review with team they all are delighted and wish you a great 2014.

We all look forward to welcome you back to Holiday Inn Express Poole.

Kind Regards

on behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (921)
Traveller rating
Traveller type
Time of year
Language
  • More languages

545 - 551 of 921 reviews

Reviewed 4 January 2014

i am slightly ashamed to say that i didn't get the names of any of the hotel staff but a can't single anyone in particular out for special praise as they were all superb.
Well mannered and helpful with nothing too much trouble.
Comfortable, clean and peaceful. what more could you want ?
We will certainly return.

Room Tip: Don't bother with the executive rooms, the standard rooms are fine.
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 6 January 2014

Dear Paul B,

Warm Greetings and a Happy New Year!

Thank you for your kind words of praise and encouragement. We are delighted to read your feedback and not knowing names is a blessing please do not feel otherwise as it will intrigue you to come back to Holiday Inn Express Poole. We are glad to read that you find the place clean, peaceful and comfortable.

We look forward to welcome you back.

Kind Regards

on behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

I've really enjoyed my stay in this hotel: friendly and helpful reception staff, especially Kamil and Robert, nice clean room, comfortable bed and a great value for money. The only my recommendation to the hotel is to equip all rooms with the safe box for keeping valuable stuff. Anyway, I will be happy to stay there again.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mar4336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 4 January 2014

Dear mar4336,

Greetings!

We thank you for taking time to review our hotel and we are delighted to know that you enjoyed your stay and found staff friendly and helpful. Pleasing to read you found your room comfortable clean and was value for your money. We do have safe deposit locker at reception if guest so desired which you can use in your next visit. We have shared your review with team especially Kamil and Robert they are happy and return thanks.

Once again thank you for leaving your feed back and we look forward to welcome you back to Holiday Inn Express Poole.

Kind regards
Arun Sharma
Deputy General Manager
Holiday Inn Express Poole,
Walking Field Lane Poole,
BH15 1RZ
Tel 01202649222

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Stayed here for 2 nights earlier this month on our way to and from France . The chilly checkout was in contrast to the wonderful warm welcome we received from 2 gentlemen on the check in desk. The staff here are extremely helpful and accommodating. The light breakfast was perfect, self service and simply good. It was all we wished for. We only stay in properties that include a breakfast and this is what encouraged us to stay. Highly recommended.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PeadarGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 6 January 2014

Dear PeadarGalway,

Happy New Year!

We thank you for taking time to feed us back with your review and are pleased to know you find an Ideal stopover in Holiday Inn Express Poole. We apologise for chilly checkout but glad that check in was welcoming. We are pleased to read you find staff friendly and helpful, breakfast was light exactly what you wished for.

We once again thank you for your stay, feedback and recommendation, we look forward to welcome you back to Holiday Inn Express Poole.

Kind Regards

on behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013 via mobile

We stay in hotels for business and leisure at least twice a month. We are Platinum members in IHG. Had the most friendly and professional check in here by the young male receptionist who could not have been more pleasant. We found this to be the " general trend" throughout the hotel. Staff went out of their way to smile, chat and pass the time of day with us all. Either there is some fabulous staff training in place or they have just been incredibly lucky in employing genuinely nice people! Bit of both maybe. Our only complaint was that we were allocated room 004 which was on the ground floor right next to the " smokers shelter" Up to around 2 am then again from 5 am the door was being opened and shut and people were talking right outside our window. I was therefore awake half the night ( although my husband and the girl's slept through it) Addressed the problem with the manager at breakfast who was most apologetic and gave us drink vouchers by way of compensation. We have booked again for January and have been promised the third floor so looking forward to going back to see all the staff again and a good night's sleep!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank rubyred456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 28 December 2013

Dear arm1964,

Greetings !

We thank you for taking time to review our hotel, we value all feed back as it help us to improve upon, We were delighted to hear that you commend us as one of the best welcoming hotel you ever stayed. Even more happy to know that you are back in January 2014. We will ensure you get a 3rd floor room and a quiet one. We are appologize for noise from outside smoking area as mentioned we will ensure you will have a quiet room for a good night sleep.

We thank you once again and look forward to be of service to you in January 2014,

Kind Regards

On behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

Stayed a week for a Training course in the town. Lots of Car parking. Handily placed for the centre of town meaining everything is easily within walking distance.
Easy check-in, by smiling, helpful desk staff, and despite having Room 101, no problems with the card swipe method of opening the door...!!!

Clean and functional room, with Wi-Fi as standard. The only small issue I would have with the room is that there are no sockets near the bed, meaning Digital Radio and 'phone charger had to be located on the desk. A minor issue I know, but I'd prefer sockets closer to the bed.

Breakfast is a serve yourself buffet, and was a lot better than I'd expected. Cereals, Toast, Pastries and a hot selection of Sausage, Hash Browns, Beans and Scrambled Eggs.

Fruit Juices, Tea and Coffee along with Milk is plentiful. Breakfast is taken in the Dining Room with SKy News on the screen.

I would have no problem recommending this Hotel to anyone.

Stayed: December 2013, travelled on business
Thank wilkymufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 17 December 2013

Dear wilkymufc,

We thank you for taking time and reviewing Holiday Inn Express Poole. It gave us great pleasure to read your review even more that you are happy to recommend us to anyone. We have one of the envious locations, close to centre of town and travel centre as you mentioned. We offer FREE HOT breakfast and Free WIFI, we are glad to see you enjoyed both especially the exhaustive description of our breakfast was overwhelming. We have taken your point on board regarding the socket, although would like to mention next time please ask for extension if you desire.

We once again thank you for giving us your feedback ,we value all feedbacks and look forward to welcome you back to Holiday Inn Express Poole,



Kind Regards

on behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

We stayed here for one night and found the whole experience far superior to the travel inn we had stayed at the night before.
This was our first time in a holiday inn, due to premier travel inns policy of a child being an adult at 16 and unable to share our room. No problems here, an adult being 18. Rooms very clean and tidy, public areas all carpeted and clean. Three pounds to park is nothing compared to surrounding area. The only thing I missed was the full english in the morning but what was on offer was acceptable and there was plenty of choice. We will return again, many thanks to the staff.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GSJNOVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, General Manager at Holiday Inn Express Poole, responded to this reviewResponded 17 December 2013

Dear GSJNOVA

We thank you for taking time to leave your feedback of our Hotel. We were pleased to read that you find your stay better than our competitor and our child policy suited your needs. We were happy that you find our rooms and public areas clean, tidy and carpeted. It gives us pleasure that you enjoyed the discounted price of £3.00 for 24 hrs. We are an Express thus we offer free Hot Breakfast and WIFI to all our guest, but we do not do full English breakfast.

We look forward to welcome you back to Holiday Inn Express Poole,



Kind Regards

on behalf of GM

Arun Sharma
Deputy General Manager
Holiday Inn Express
Walking Field Lane
Poole
BH15 1RZ
01202649222
deputy@hiexpoole.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Poole hotels
0.5 mi away
Travelodge Poole Hotel
0.4 mi away
Thistle Poole
Thistle Poole
#6 of 13 in Poole
966 reviews
0.7 mi away
Hotel du Vin Poole
Hotel du Vin Poole
#2 of 13 in Poole
1,233 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Sandbanks Hotel
Sandbanks Hotel
#10 of 13 in Poole
1,809 reviews
0.6 mi away
RNLI College
RNLI College
#1 of 13 in Poole
854 reviews
0.9 mi away
Premier Inn Poole Centre (Holes Bay) Hotel
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Poole? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Poole
Price Range: £53 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Official Description (provided by the hotel):
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, 5viajes2012 S.L., HotelsClick, Hotels.com, Ebookers and HotelQuickly so you can book your Holiday Inn Express Poole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing