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“Never ever again”

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Holiday Inn Express Poole
Ranked #10 of 13 Hotels in Poole
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Never ever again”
Reviewed 24 August 2014

I have stayed in more than 50 holiday inn express hotels all around the world and this is by far the worse of them all and most expensive as well. On arrival at 12:30 were told the room would not be available until 15:00 we explained we had just had a 7 hour drive and would like to rest only to be told again no room until 15:00 . The room ( number 9 ) was very dark with very poor lighting the bed is small and uncomfortable the shower has next to no pressure and runs very hot or very cold .breakfast time is very frustrating with one toaster between everyone you will need to stand in line and then join the next line for egg or beans . The cleaner did not leave any milk in our room for coffee but did leave a bottle of acid bathroom cleaner .this was my first time in Poole do yourself a favour and find a different hotel

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, 26 August 2014
Dear Guest

Thank you for reviewing our hotel.
I am sorry to see that you felt we did not meet standards. I would like to the opportunity to discuss the issues that may have occurred during your visit, so that I can ensure that these problems are addressed.
Therefore I would be much obliged if you could contact me directly on deputy@hiexpoole.co.uk at your earliest convenience, so that I can fully investigate your comments

Kind Regards
Sarah Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Chelmsford, United Kingdom
Level Contributor
162 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 18 August 2014

We stayed at Express by Holiday Inn in Poole on the 1st and 2nd and then again the 10th August after returning from Jersey, the Hotel was spotlessly clean and well presented, with the staff being welcoming and helpful on both occasions, the breakfast was tasty, but on occasions ran out quickly, but the staff replaced as fast as they could, it is also a short pleasant walk to the harbour through the park, very nice.

We would recommend this as a good hotel in Poole and would stay here next time we're in town.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, 26 August 2014
Dear Guest

Thank you for taking the time to comment on your stay at the Holiday Inn Express Poole.
It is good to read that you found the hotel clean for your stay. We value your comments as they allow us further improve our services. We look forward to welcoming you back in the future.

Kind Regards
Sarah Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth wa
Level Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 17 August 2014

nice quiet corner of poole, close to transport and shops. clean, tidy well equipped bargain style hotel, it comes with everything you would expect and delivers what it promises. friendly helpful staff and good food.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chnnang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, 26 August 2014
Dear Guest

Thank you for taking the time to comment on your stay at the Holiday Inn Express Poole. I am happy to read that you found hotel clean and the front of house team friendly and helpful. We look forward to welcoming you back in the future.

Kind Regards
Sarah Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 August 2014

Stayed here a few times as i have family in poole, nice rooms, friendly staff, good choice at breakfast, can be alittle expensive, tend to look at the deals on offer, good location for shops, eating out, boat trips, plenty of pubs.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Guest Relations Manager at Holiday Inn Express Poole, responded to this review, 10 August 2014
Dear Guest,

Thanks for taking the time to write a review on your recent stay with us.

It was good to read your positive comments and look forward to seeing you again in the very near future

Kind Regards

Sarah Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014 via mobile

A good place to stay while awaiting a journey to Jersey on the Condor Ferry. Very convenient and with breakfast included, it made for a pleasant start to the holiday. The staff were very friendly and helpful and the location of the holiday inn was easy to get to from a main road near to Poole's bus station.

The breakfast although not five star was good with a buffet style hot breakfast with pastries and cereals available. There was also a choice of both apple and orange juice too.

A good sized room with a nice bathroom made for a comfortable stay while at the Holiday Inn Express Poole.

Stayed August 2014, travelled with family
Helpful?
2 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 July 2014

This hotel is great. The location is superb linked to Poole Harbour, a 5 minute walk. It is also only 5 minute walk to a lovely park with lakes etc. If you do want to go shopping, it is only a 3 minute walk, however, shops aren't great and I wouldn't recommend wasting time in the shops. Poole Harbour is great and has a fun atmosphere for going out for dinner in the evening, going out to the pub, or just going out for a nice relaxing walk. The hotel is also only 5 miles from Sandbanks, which is the lovely white sandy beach area. We stayed last weekend at the Holiday Inn Express Poole and it was 32 degrees. Their air conditioning in the bedrooms was brilliant and worked really well. The rooms were spacious and clean and the breakfast was to a very good standard for a Holiday Inn Express breakfast. The staff were really friendly, but the main guy who stood out for me was TJ. Lovely guy, so chatty, friendly and couldn't do enough for us. Thank you to all the team at the Express Poole, we had a lovely weekend break with you.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank BinfieldUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, 1 August 2014
Dear Guest,
Thank you for choosing Holiday Inn Express Poole and for taking the time to review your stay.
It is great to see you enjoyed your stay and your comments have been passed on to the relevant departments and staff members. In particular, I am pleased TJ was helpful during your stay.
I do hope we can welcome you back in the near future and thank you again for staying with us.
Warm Regards,
Sarah Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 July 2014

This is the second time we stayed - the team here are a great asset - they are so helpful, exceeding expectations. My son and I cycled to the hotel and the staff specially locked our bikes away inside so they were safe. Pleasant bar. Breakfast a bit mad in the morning but it filled a hole. Room lovely and clean, well stocked with lots tea bags and milk. We definitely stay again. Great and thanks again to lovely staff.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Devon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, 23 July 2014
Dear Guest,

Thank you for taking the time to review our hotel.

It is a pleasure to see we have made your stay enjoyable and I will ensure our staff members are made aware of your kind comments.

I hope we can continue to meet your expectations on future bookings with us and look forward to welcoming you back soon.

Kind regards

Siu Mok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Poole

Property: Holiday Inn Express Poole
Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Poole
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Official Description (provided by the hotel):
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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