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“Not great”
Review of Thistle Poole

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Thistle Poole
Ranked #6 of 13 Hotels in Poole
Reviewed 29 April 2012 via mobile

Tired room. Great views. Decent breakfast. Woken at 1.30am by somone else in the room. Seems someone had been given my room too! Took ages to explain this to reception who offered no apology or explaination. Travel to Poole on business often. Will not stay here again

  • Stayed: April 2012
    • Value
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Thank SteveOu812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 2 May 2012

Dear SteveOu812
I am very sorry to read that you did not enjoy your stay and were woken up. Please be assured that this is not a normal occurrence and I would like to ensure that this does not happen again. I would appreciate if you can contact myself directly at the hotel so that I can personally look into what happened.

Kind regards
Craig Findleton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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768 - 774 of 942 reviews

Reviewed 25 April 2012

Booked twin on 2 seperate nights, got doubles. Complained when we got to the room and found them to be very small doubles, twin rooms (as booked) were then found after a short delay.
Far to expensive to use Wi-Fi so not able to check emails etc.
Very good food, excellent service at dinner.
Cold bathrooms as towel rail not working, reception advised system being worked on. Car park charges were an unpleasant surprise for overnight stays.

Stayed: April 2012
Thank archie481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 2 May 2012

Dear Archie481
Thank you for taking the time to write a review and provide feedback. I am pleased to see that you enjoyed the dinner.

We have just created a loyalty programme called Signature which allows members to have access to a free wifi allowance each night of their stay. I have passed your comments onto reception as this should have been mentioned when prices were discussed. I am sorry that you were not made aware of the carpark charges. We carry out regular checks on our competitors to ensure that the prices are comparable with other Hotels and advertise the rates on both our website and all websites that we sell rooms on. I am sorry that this was not detected at the time of the booking being made.

Thank you once again for your feedback and I hope we can welcome you back in the near future.

Kind regards
Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

the hotel, has a great location, rooms overlooking the harbour, its worth the extra payment,rooms are okay, great walks, food very good, car parking is payable,£5 per night. staff were friendly, and efficient.
great pubs on the seafront" lord Nelson" and a jd wetherspoon, for cheap beer, and food

Room Tip: get a sea view room
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Value
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Thank carmine69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 27 April 2012

Dear Carmine69
It's great to read that you have had an enjoyable stay at the Hotel. We do have great views and you are right about the great walks close by.
I hope we can welcome you back in the near future.
Kind regards
Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

Just returned from a weekend in Poole. Although weather was not too good the view from our room could not be faulted. We overlooked Poole Quay and the location for reastaurants and pubs was excellent. The room was a little tired looking but clean. Staff very helpful.

  • Stayed: April 2012, travelled as a couple
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2  Thank mtaylor55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 25 April 2012

Dear MTaylor55
Thank you for taking time to provide a review on the Hotel. I am sorry that there was nothing we could do about the weather, however am pleased that you enjoyed your stay and the lovely views.
I hope next time you visit the Hotel the weather is better.

Kind regards
Craig

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Reviewed 20 April 2012

We stayed at this hotel for one night. The room had a nice view over the waterfront and was quite comfortable. Bathroom a bit tired and old, room could do with modernizing and a good freshen up. Staff helpful and friendly.

Stayed: April 2012
Thank Ineke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 24 April 2012

Dear InekeB
Thank you for taking the time to provide feedback on your recent stay. It is good to see that you had a comfortable stay and enjoyed the Hotel's stunning views. We are in the process of updating the Hotel as part of an on-going maintenance programme which is seeing the Hotel being refreshed. Work so far has included the corridors, flat screen televisions, bar and reception. I do hope we can welcome you back in the future so you can see more improvements that we are currently working on.
Kind regards
Craig Findleton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

This hotel is in an excellent location with easy access to Poole and surrounding areas. Staff very friendly and helpful at reception, bar and restaurant. Great to be able to have a later breakfast and check out on the Sunday, although housekeeping did try to clean our room earlier than we expected but were absolutely fine about waiting. Had a first floor room with lovely views across to Brownsea but agree that decor is a little tired and dated but clean and good size. Had a lovely meal in the evening and excellent choices for breakfast. All in all a hotel that cannot be rivalled for its fantastic location.

  • Stayed: April 2012
    • Value
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    • Rooms
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1  Thank CurlyWurlyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 24 April 2012

Dear CurlyWurlyL

I am pleased that you enjoyed your stay at the Hotel - despite the fact that Housekeeping were too eager to clean your room!.
It is great to read that you have enjoyed the stunning views and food at the Hotel - we definitely have a great location.
I hope that we can welcome you back soon.

Kind regards
Craig Findleton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

Fantastic location, lovely, friendly but unobtrusive staff. Double room with views of the Quay and fantastic breakfast. Car park is a real bonus and the hotel is within walking distance of all that Poole has to offer. Thistle Poole is well run and a credit to the management - definitely the best hotel location in Poole.

Stayed: April 2012, travelled as a couple
Thank pommiepam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Poole, responded to this reviewResponded 19 April 2012

Dear Pommiepam
Thank you for taking the time to provide feedback on your recent stay - I am pleased that you enjoyed your stay. I have to say that the Hotel's success is very much a team effort as all of the team makes an effort to ensure our guests are looked after.
I hope we can welcome you back in the near future.

Kind regards
Craig Findleton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thistle Poole

Address: The Quay, Poole BH15 1HD, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Poole
Price Range: £62 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thistle Poole 3*
Number of rooms: 70
Official Description (provided by the hotel):
Poole is a friendly, easy-going town, with its traditional Quay still very much at its heart. And that’s where you’ll find Thistle Poole, offering superb views over one of the world’s largest natural harbours, Brownsea Island and the Purbeck hills beyond. ... more   less 
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Also Known As:
Thistle Poole Hotel Poole
Thistle Hotel Poole
Poole Thistle Hotel
Thistle Poole Dorset

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