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“Struggling to cope with summer rush, hope you like dogs.”
Review of Thistle Poole

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Thistle Poole
Ranked #6 of 13 Hotels in Poole
Oxford
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Struggling to cope with summer rush, hope you like dogs.”
Reviewed 12 February 2014

We visited last summer and were asked to wait in the bar as the room wasn't ready and we would be called. An hour later I went back and the receptionist had forgotten I existed. It was extremely busy but she just was not coping. When we did get a room it was lovely.
As we sat alone in the bar, several dogs and owners came in and out and were obviously well known to the staff. One dog was running around in the garden having a lovely time. I like dogs and there was no evidence of one having been in our room, but after listening to one yapping all night and running up and down the corridor I felt like booting it into the sea. We had no sleep and left early, telling the receptionist about the problem. When we got home, we wrote a letter of complaint and only sheer persistence and patience got us any joy. Letters apparently not received, promised refund not happening. In the end we did get a refund. It took several weeks. Would not go back. If your dog wants a nice holiday, go for it. Don't worry about me, I won't be there.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank FredaBlogga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 13 February 2014
Dear FredaBlogga,
Thank you for your time writing on tripadvisor.
I am surprised to read a review about an occurance going back 6 to 8 month, it must have been a boring rainy afternoon in Oxford.
I consider this matter closed.
Many thanks
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915 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (335)
Date | Rating
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English first
Windsor, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2014

We stayed for one night only. Room was comfortable and clean, a nice size and well equipped. The staff we encountered were truly lovely, very helpful and made us feel welcome and looked after. The breakfast overlooking the harbour was great. Would stay here again,

Room Tip: Rooms at back overlook the car park - fine if you don't need a view.
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  • Stayed February 2014, travelled with family
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Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 13 February 2014
Dear Lesley H,
thank you very much for your kind review.
It is always nice to hear when guests enjoyed their time with us. Please feel free to get in touch with me directly, for your next stay.
All your great comments have been passed on to our team members.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
Reviewed 9 February 2014

Upon arrival I was quite excited at the prospect of staying at the thistle as I'd heard good things! We were there for my mums wedding so you'd think they would go put of their way considering the thousands of pounds spent there but no staff didn't seem that bothered, the room smelt like a care home and was dull and out dated , drinks were over priced and increased as the night went on! £8 for a glass of wine! To top it all of my girlfriend was stuck in the lift for 45mins to only be saved by the fire brigade, after being rescued we were told this has happened before and were offered nothing in return ! This place is dangerous do not go !

  • Stayed February 2014
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Helpful?
Thank Lukewatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 10 February 2014
Dear Lukewatkins,
Thank you for your time writing your review. I am sorry to hear that you found our staff not too bothered. We usually get praised for our staff friendliness and level of service. We host about 95 functions, similar to yours, a year and our reputation is very good. So much so that guests keep coming back to us to enjoy the view, location and service.
On the other hand I was very concerned, when I found out the lift got stuck and this is not a common occurrence. In the last 24 months the lift got stuck twice, unfortunately your girlfriend was one of them. Please accept my apologies and ask your girlfriend to get in touch with me.
We have the lift repaired and a certificate which shows that the lift is fit for purpose. I can email you a copy of same, if you wish.
I can only assume that you had a 250ml glass of wine. Our wine prices range from £6,95 to £8,75 per glass depending what grape variety you prefer.
Please get in touch with me should you wish to return and I will make sure you have will have a great time with us.
Best regards,
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Travellers are raving about these Poole hotels

London, England, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 February 2014

Lovely spacious rooms with great facilities. Superb location near the sea front.

Opted out of Breakfast as £10 a person and there are lots of cafes near by which offer much cheaper options.

Very friendly service.

  • Stayed February 2014, travelled with friends
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Helpful?
Thank Veganese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 10 February 2014
Dear Veganese,
Thank you for your lovely review. I am pleased that you enjoyed your stay with us and that our friendly staff looked after you so well. I will forward your kind comments to all staff.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2014

While the Hotel is a little tired in places the service more than makes up for it. Sally on front desk was so helpful & organised my room service with gluten free options, an egg mayo sandwich & fries. There is plenty of hot water for a bath, big white towels & complementary slippers & robe. The service at breakfast was super great from Bob. He was very helpful & friendly & clearly a morning kind of guy. This was not a one off as I have stayed since & he remembered me & was as charming as ever.

Room Tip: The sea view rooms are great as right on harbour & there are binoculars in rooms for your use.
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  • Stayed February 2014, travelled on business
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Helpful?
Thank 50Wendy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 10 February 2014
Dear 50Wendy7,
Thank you for your time writing about your stay at our hotel. We are slowly refurbishing the hotel and the upstairs restaurant and bar will have a new carpet fitted in a month time.
Great to hear that you find our staff friendly and magnificent, I will pass on your kind comments to all departments.
Kind regards
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Westbury
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 February 2014

Very good hotel in a great location and views
The staff lift it to a better level
Had a problem with getting into our room but the receptionist soon got it sorted with a change of room
Choice of beer was limited but the food was good both in the restaurant and bar
Recommend it anytime

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 10 February 2014
Dear Roger H,
Thank you for your kind review. It is always great to read that our staff's efforts are being noticed.
We had a little hick-up with our beer lines, hence the lack of choice of beers in the hotel. I am pleased to say that this has all been sorted now and we are fully up and running again.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SOUTH WALES
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 February 2014

We booked the Thistle for a one night stay for a friend's birthday party which was also in the hotel.
Staff were excellent the room was clean, bed comfortable, breakfast was very good, location superb views
Would recommend it to anyone
All in all very enjoyable,comfortable value for money stay.

Room Tip: Bar drinks with mixers were quite expensive
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HOWELLYJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Thistle Poole, responded to this review, 5 February 2014
Dear HOWELLYJB,
Thank you very much for your time and fantastic review. I did hear from other people that the party went well and all had a great time.
I will pass on your kind comments to all departments concerned.
Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thistle Poole

Property: Thistle Poole
Address: The Quay, Poole BH15 1HD, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Poole
Price Range (Based on Average Rates): £
Hotel Class:3 star — Thistle Poole 3*
Number of rooms: 70
Official Description (provided by the hotel):
Poole is a friendly, easy-going town, with its traditional Quay still very much at its heart. And that’s where you’ll find Thistle Poole, offering superb views over one of the world’s largest natural harbours, Brownsea Island and the Purbeck hills beyond. ... more   less 
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Also Known As:
Thistle Poole Hotel Poole
Thistle Hotel Poole
Poole Thistle Hotel
Thistle Poole Dorset

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