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Reviewed 11 April 2012

My partner and I decided to have a couple of nights away as a birthday treat. The booking was a last minute decision and we were not disappointed. The room was lovely, food in the restaurant was fantastic (ended up eating in there both nights) and the staff very friendly. The hotel is in a great location for both Poole and Bournemouth. We both left feeling very relaxed and will definitely be returning.

  • Stayed: April 2012, travelled as a couple
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Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

Beautiful setting & lovely hotel but a few small mishaps marred the stay.
We booked a room with a sea view but on arrival we were told (by a surly receptionist) that it didn't matter what we thought we'd booked, all the sea view rooms were already booked. The alternative room we were given was very nice and very comfortable - but a bit suprised to see a shower over the bath with a plastic shower curtain....ok, but a bit "3 star" rather than "4 star". Afternoon tea was very nice but our decafinated order was most definitely perfumed assam tea and when we queried the order we were told that it wasn't and that he "would bring the tea bags out to prove they were normal tea bags".....very strange response.
We asked for a table for dinner in the restaurant and were told "it was Saturday" so they were fully booked....no one had advised that we needed to book in advance to eat in the restaurant of the hotel wehere we were staying and we had to quiz the staff to understand what our options were if we were to eat there without going out. One young man did put himself out hugely to try and sort out somewhere for us to eat that evening (the manager just sent a message saying they were full)...we did however eventually (at 5pm) get offered a "last min cancellation" in the restaurant.....
At breakfast the next day all the tables at the windows with the fabulous views had not been cleared so we were offered a table at the back.......instead of them clearing off the most popular tables for us to use. We did also commit the cardinal sin of asking for brown sauce and were told that they had run out.......the couple at the table behind us thought this was hilarious as they'd been there all week and had been told the same thing since they arrived. Lovely hotel, beautiful setting, food at dinner was lovely (once we got our table) & definitely would recommend.....however they do need to focus on the customer & their service a bit more - it feels like they are a bit smug as people are captivated by their setting and views.

Room Tip: I'd ask for a sea view but clearly having done this, there is no guarantee you will get one when you actually turn up. Probably best to enquire about table for dinner when you book- they won't ask you or offer to book you a table and they may be fuly booked.
  • Stayed: March 2012, travelled as a couple
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2  Thank Elle1Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

My partner and me spend a lot of time at this hotel for drinks as it is local to us. Unknown to me he had book us a night there for Valentines. The accommodation was stunning with lovely spacious rooms, a balcony overlooking breathtaking views of sandbanks harbor and beach, a Jacuzzi bath and two sink areas. We wined and dined on the most tasteful mussels, crab and steak I have ever tasted with a relaxing cocktail to compliment it. The live singer who is there every week was the perfect backing noise on top of the exquisite food and helpful staff without mentioning a relaxing sunset view.

All of the managers who were working there on the night personally introduced themselves to see if there was anything else they could do for us in a very friendly polite manor.

A truly phenomenal and magical weekend, on which my partner and I would like to thank the manager David Knight who attended to us and all of his team who were there to make such a memorable weekend away in our local town we would not of had a better experience anywhere else.

Room Tip: Explain what you are looking for and put your trust in the staff.
  • Stayed: February 2012, travelled as a couple
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Thank sarahdickinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

I booked this hotel through an on line third party company called Secret Escapes, as we love locally I knew of the hotel but had never been there, the vast majority of the reviews on trip advisor were very positive so we arrived with high expectations ..... We were not disappointed it was superb,we booked a two night stay on B&B basis with dinner on the first night, the evening meal was beautiful and service and attention to detail first class, our room was on the top floor with a small balcony and harbour views and was spotlessly clean ( although not the biggest room, still adequate ) we felt so relaxed and loved the surrounding area, we are planning our return already. Fantastic hotel

  • Stayed: April 2012
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Thank andycumberworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

We stayed midweek for a one-night stay. Arrived early, and reception staff happy to check if room had been serviced. It had, so we were able to check in early and enjoy lunch on the terrace.

As we had booked only the day before we couldn't get a sea view, but our room was beautiful, very large and well appointed. Massive king-size bed - unbelievably comfortable - only gripe would be pillows were small and didn't match the quality of the other bedclothes.

Bathroom was high-end - spotlessly clean and bright. Shower easy to use, lashings of very hot water on tap!!.

Bedroom furniture was very good quality and there was plenty of it.

We sat out on the terrace late afternoon as the weather was good, the views over the Solent are spectacular. Staff were attentive and helpful but inobtrusive. We had dinner in the restaurant, beautiful food, well served by staff for whom nothing is too much trouble.

We've stayed here before so would like to mention Milsoms - a good fish restaurant is only a few minutes walk away and Harrys Bar, just a few yards further on is also worth a visit.

All in all, a lovely stay in a good quality hotel, where the staff make guests feel very welcome. Will definitely stay again - hopefully next time, for longer !!

Room Tip: Sea views are best but not always available. All rooms regardless of their view are very well appointed anyway.
  • Stayed: March 2012, travelled on business
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1  Thank smudge382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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