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“An Exceptional Weekend !!!!!!”

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Harbour Heights Hotel
Ranked #3 of 13 Hotels in Poole
Certificate of Excellence
Reviewed 21 May 2012

A rare weekend away for two was what we needed, so we searched on the internert, telephoned Harbour Heights direct and spoke immediately to Dimpy who was dealing with reservations on Thursday night, by Friday after work we were travelling to Sandbanks. She was helpful, knowledgeable and efficient organising our weekend and making us feel already there would be no hitches. We were placed in 204 - OUT OF THIS WORLD, straight away my partner and I switched off from London and the day to day challenges we face. Beauifully clean, tastlyfully decorated, staff were instantly friendly, nothing was too much effort, bar staff were accommodating, we arrrived late about ten o clock at night, rang Room Service immediately and the food was amazing, fresh well presented and the staff brought it up with fifteen minutes, again making you feel nothing was a problem. Well Done keep it up, we will definately be coming back, loved it!!!!!!!!!!!!!!!.

  • Stayed: May 2012, travelled as a couple
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4  Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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803 - 809 of 958 reviews

Reviewed 18 May 2012

This hotel has a raised position so most of the rooms and restaurant have fantastic view of the water front.
I arrived a bit late for lunch but the staff were very helpful and made a special lunch of Salmon Steak followed by Lemon Possett which were excellent.
Parking is a bit limited but they have a good system for residents.
It's good to see the Harbour Heights Hotel has invested in the property to ensure customers will want to keep coming back.

Stayed: May 2012, travelled on business
6  Thank Gerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

This was our first visit to this hotel and was very impressed by its standards. It is worth paying a little extra to have a sea facing room as the view from our room 205 was breath taking.

The house keeping through out the hotel was of also of a very high standard. The bed was very comfortable with nice crisp duvet and the room contained all you needed for your stay, iron and ironing board, mini fridge,t.v. tea, coffee & bottled water, hair dryer and nice toiletries in the bathroom.

When we first arrived we enjoyed a lunch on the patio overlooking the sea and in the evening we had a delicious three course meal served by attentive and friendly staff.

Perhapes the only down side would be that it hasn't got a swimming pool, but you are offered to go along to the sister hotel which is within walking distance to use there facilities.

I always judge a hotel by asking myself if I would go back again, and my answer is YES.

  • Stayed: May 2012, travelled as a couple
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1  Thank Julie1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2012

We were so looking forward to a double celebration family wedding and 50th birthday that I thought planning ahead and asking for a nice room would suffice to at least meet our needs. Sadly this was not to be.

Room 112 has a double aspect - car park and main road. The staff are well aware of noise problems in the room we were allocated but unfortunately omitted to share this with us - until we checked out of our one night stay. Returning from a stupendous wedding at Compton Acres around 11pm we settled down for the night expecting the bathroom fan to time out - Only it was not the bathroom fan at all, but the kitchen extractor which continued to droan on right through the night. After a few glasses of champagne one would expect to sleep sound but this persistant whiring ensured a very broken nights sleep and bad start to a long drive home. I am convinved that these rooms are retained for guests staying the one night. By the time you are aware of the problem your pound or £200 is spent and nothing can be done - oh but we were reassured by the smiley lady on reception that the next time we'd be sure to be allocated a good room - I don't think so love we'll not be returning and I am sure that they do not mind a bit as they are very well booked up thank you.

Don't accept room 112 unless you are deaf and an avid car spotter.

Room Tip: 112 for sleepless nights only
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  • Stayed: May 2012, travelled as a couple
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2  Thank VikingSeahorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2012

2 day team building event at this stunning hotel with harbour and sea views for everyone in the team. The standard of cleanlieness, service and attention to detail was exceptional. Everyone in the hotel from the reception staff to waiters and waitresses were friendly and made everyone feel truly welcome, We enjoyed it so much that I shall be booking future meetings here throughout 2012. From reading other reviews I would disagree with comments about the walls being paper thin and being woken by cleaners...there were 16 of us over 2 nights and we all slept very well.

Room Tip: Simple tip but ask for a balcony room with sea view and try to negotiate on price....they are very f...
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  • Stayed: May 2012, travelled on business
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Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

Stopped here for two nights recently. The position of the hotel is fantastic, just a short walk from Sandbanks beach. Check in was extremely friendly and efficient. Our room, although small, was cozy,clean and had fabulous views over Poole harbour and a small balcony. Complimentary bottled water is provided. We had breakfast and dinner in the restaurant on both days. Dinner the first night was faultless, with very good, attentive service. Breakfast the following morning seemed disorganised somehow. Our order was taken and my full English duly arrived minus the beans! This was easily rectified after a quick word. Dinner that evening again seemed slightly disorganised. My husband ordered the soup of the day which the waitress told us was tomato, my husbands favourite. When it arrived she said "chef changed the soup and it is now aubergine!". My husband didn't like that so he had to wait for a different starter to be prepared. The following morning at breakfast our order was taken again. This time mine arrived minus the sausage! I didn't bother saying anything, the waitress seemed to be doing the best she could but there is obviously a communication problem somewhere along the line. We ordered a newspaper both days but only received it on the one day. All in all, we would go back to this hotel but the F & B side of things needs to be looked at. The food itself was wonderful, it just all seemed a bit disorganised and chaotic.

Stayed: May 2012, travelled as a couple
2  Thank flumpray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

We needed somewhere to hold the 'wake' after the funeral of a close relative. We had about 35 family members coming after the service. We needed some quiet space in which to chat, share our thoughts and memories and of course replenish our ourselves. With the guidance of Anna in Sales, who was very efficient and understanding, we booked the full afternoon tea presented as a buffet. Even though we were booking at very short notice, she and the chef tailored the food and drinks to meet our particular needs and provided us with everything for which we had asked in a a very tasteful way. The room although large was arranged so that we were not lost in it but were congregated at the end with the fantastic view of Poole Harbour. The members of staff who were assigned to our function were most helpful and friendly. The hotel threw in the use of a projector and screen so that by bringing a laptop along we were able to enjoy a slideshow of old family pictures that we had scanned in from various albums.

Whilst it was an event that we would all rather hadn't been necessary the hotel could not have done more to make it a pleasant one. We hope to return under happier circumstances and would not hesitate to use the this facility again or to recommend it to anyone else.

Room Tip: Didn't stay here this time but the really outstanding feature of this hotel is the view. So giv...
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  • Stayed: April 2012, travelled with family
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Thank BournemouthSkipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour Heights Hotel

Address: 73 Haven Road | Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Poole
#2 Luxury Hotel in Poole
#4 Romantic Hotel in Poole
Price Range: £96 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harbour Heights Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more   less 
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Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

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