Booked 3 nights at this hotel for the jubilee long weekend. Made booking back in February through an agency (as cheaper than booking direct). Tried to request a sea view, but the agency said that we'd have to contact the hotel directly for that. We called the hotel and made the request and we told we would have to pay a supplement on arrival, which was OK. The agency had taken a credit card guarantee and the t&c's said no money would be taken until we arrived at the hotel. On receipt of the next credit card statement, found that the full amount had been taken by the hotel. Called the agent and they got the hotel to refund it.
Arrived at the hotel and were told no record of a request for sea view and none available. Receptionist asked for credit card to get a 'pre approval'. Entered PIN in machine without checking the amount and was given a receipt. On getting to the room we found that we had been charged about £150 over the agreed rate. Went back to reception and we told that they add £40 per day to cover any drinks etc. that we might want charged to the room. They should tell you that before charging you for it! We said we didn't want to charge anything to the room and would pay and tip as we went along. The receptionist processed a refund and we went back to the room, then realised we had still been overcharged from what was on our written confirmation. Back to reception again. Told someone had made a mistake on the rate and got more money refunded.
Room was clean and excellently appointed. Tea & coffee making facilities. Iron and board and trouser press. Great shower and spa bath. Good view from the window and could see some water if we looked to the left. Public areas were spotlessly clean and good quality furnishings.
Not much on the restaurant menu which I liked, but settled for a fillet steak, which was good. Cheapest bottle of wine was £18 and overpriced. The menu says they will add a 'discretionary' 10% service charge, but this was added without asking us. First night's meal for the 2 of us came to £116, which I thought was expensive.
The last night's meal was a bit of a disaster. I had mussels to start and half of them were unopened - a sure recipe for food poisoning. I can't believe the chef actually allowed this dish out of the kitchen with unopened shellfish.
I had ordered fillet steak with red wine sauce for my main, and my friend had ordered a well-done ribeye steak without any sauce. When the steaks arrived, mine was plain and my friend's had red wine sauce all over it! He sent it back and was given a plain ribeye a couple of minutes later, which was nowhere near well-done as there was blood in the middle. Sent that back and got a good well-done steak after a while, by which time I had finished my dinner.
The restaurant manager offered to take the mussels and ribeye steak off the bill, but my friend insisted on paying for his steak as he had eventually got one which he could eat. I got them to take the mussels off though. We were offered a complimentary glass of wine in the way of an apology, which I accepted.
Breakfast was excellent, with a good choice (including my favourite eggs benedict).
I would recommend this hotel on a B&B basis, but would probably eat out for dinner if I stayed there again because of price, choice and problems mentioned above.
My only other gripe are the loudly creaking floors in the bedrooms and corridors. You'd probably be woken a lot if you're a light sleeper.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset