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“MORE OF A B & B”

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Harbour Heights Hotel
Ranked #3 of 13 Hotels in Poole
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
330 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
“MORE OF A B & B”
Reviewed 12 September 2013

Views - great
Room - suite with view ok very basic and uncomforatble bed
Service - average
Food - poor
Location - good

Not the best place to saty and per the title, not quite in the 'hotel' class. Needs a good refurb new beds!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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914 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (283)
Date | Rating
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English first
Level 5 Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 September 2013

We stayed here on the weekend of the 16th August to celebrate my Dad's birthday. Our room on the first floor had lovely views and a large bathroom. My parents had the room next for which was larger but the bathroom was much smaller. We had drinks on the terrace and then a meal in the evening in the restaurant. The food and service was superb. Breakfast was freshly made to order and was excellent. During the weekend my Mum and I also used the outdoor pool and jacuzzi at one of the sister hotels, The Haven, and found the facilities to be excellent and the staff welcoming and friendly.

A lovely hotel and makes a change from the normal chain hotels I generally use in the UK.

Room Tip: Definitely ask for a sea view room. 106 was good.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, England, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2013 via mobile

My partner and I went for cream tea on the terrace Friday afternoon, lovely spot with far reaching views over looking Poole Harbour. Good value for money but a little tight with the jam. I had coffee which was very good as they use Illy brand which I particularly like. The staff are friendly and helpful, with a prompt service.

Stayed August 2013, travelled as a couple
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, England, United Kingdom
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 August 2013

Where do I begin!

We were moved to this hotel by The Haven, since our booking with them was slightly fragmented, the our room change had a low level noise, due to the boiler room below and I did not like the frosted cover on the windows.

The Receptionist at the Haven was wonderful and he found us a room with their sister hotel (Harbour Heights) and assured us that this was of the same standard and would therefore not spoil our last night.

We reached the hotel to find music blaring out from the building adjacent to our room. The noise was horrendous, not at all what we were promised and far worse than the low level noise we had moved from!

When I complained to the Receptionist she suggested that people were always made aware when a private function was taking place, hence giving them the choice to book elsewhere. After a heating discussion she assured us that the noise would end at 10.45pm and reluctantly I returned to our room.

In the ten minutes during which the music abated, what I can only describe as the sinking of the Titanic erupted from next door, a Jacuzzi bath had been turned on making the door to our room reverberate. Just as we settled down to sleep, the music erupted again, only this time with more intensity.

When I voiced a second complaint, this time to the Manager, he was adamant that the sister hotel would have been informed and we had accepted the room. His attitude was utterly appalling.

I therefore spent the next hour asleep in our car in the hotel car park. It was the only way I could gain some rest before our drive home the next morning.

How this hotel has received 4 stars is beyond my comprehension, when they treat customers in this manner. Of the three hotels in this chain (FJB Collection), this, is even worse than The Sandbanks! It is a pity that all staff are not up to the high standards of The Haven, where we spent a thoroughly enjoyable 3 days.

Room Tip: The rooms are undoubtedly swish, but they are small and the TV is situated to the right of the room...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Nina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level 6 Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 August 2013

Six of us stayed here for my father's 70th birthday. Two days before we were due to arrive,new discovered the hotel had allocated us the wrong rooms. The Receptionist, Dee, managed to resolve the issue and by the time we arrived at the hotel, all was sorted. The hotel is in a beautiful location with great views. We had drinks on the terrace followed by dinner in the restaurant which was superb and great service. Breakfast was freshly prepared with the finest Ingredients. The staff were all very friendly. Overall, a great place to stay - we will go back.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MidlandsElaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2013

A friend and I stayed in June for two nights, fantastic views from this hotel, good parking facilities, friendly staff and although we didnt pay the extra for a harbour view our twin room was spacious and clean (very soft mattress) the breakfast was excellent with great choices, really convenient location to all Poole, Sandbanks and Bournemouth have to offer, would definitely use this hotel again.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seq1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 August 2013 via mobile

We stayed for 2 nights for a wedding and it was stunning. The views were beautiful service was great, staff friendly. It wasn't cheap but we didn't feel it was overpriced. Would definitely be the first place we would try to get a room if we were staying on sandbanks again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wiggsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour Heights Hotel

Property: Harbour Heights Hotel
Address: 73 Haven Road | Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Poole
#1 Luxury Hotel in Poole
#4 Romantic Hotel in Poole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harbour Heights Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more   less 
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Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

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