The worst good hotel we've ever visited.
HH is set back 200 metres from the Sandbanks to Poole road and offers lovely, if slightly obscured views across the harbour.
The hotel is well maintained and the food is very good and reasonably priced if you go for the £30 a head 3-course set menu. Unfortunately that's where the compliments end.
£300 bought us b&b in one of the sea facing rooms in the eaves. The dimensions are tiny and the bed was only queen sized as a king wouldn't fit. The walls were so thin we could hear our neighbours talking and when they stopped the TV cables on the roof kept us awake slapping in the wind against the roof.
But what completely ruins the guest experience at Harbour Heights is the staff. They are disorganised, surly and poorly trained:
-- When the jacuzzi wouldn't work, a member of staff said he couldn't fix it because he wasn't an engineer (nor am I which is why we asked for help!)
-- When I asked for a Vodka Martini in a cocktail glass rather than the half pint the barman was offering, his colleague refused: "Vodka Martini is a cocktail and you can only have the cocktails on our list"
-- After finishing our main course we waited over 20 mins to be offered a dessert
-- At breakfast we asked for a sea view table and were told we could not have one because it needed clearing
-- Tea and coffee didn't arrive until we finished eating breakfast and the fresh juice was in fact concentrate
-- At the next table a diner received his eggs long after his partner had finished breakfast, to which he remarked: "I didn't think they were still coming - I had given up all hope!"
-- Meanwhile the chef was shouting at the waiting staff (who were talking to customers) to come and serve the food
-- On checking out, the receptionist stopped serving me for 5 mins to take a phone call. After she hung up and I'd settled the bill, there was no enquiry as to whether we'd had a good stay. Just as well.
These points may seem trivial and probably are if Harbour Heights charged half the price it does. As it is, the hotel is tremendously over-priced, badly managed and ill-served by seemingly demoralised staff.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset