We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Special Birthday Celebration”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Harbour Heights Hotel
Ranked #3 of 13 Hotels in Poole
Certificate of Excellence
Poole, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Special Birthday Celebration”
Reviewed 3 May 2014

My family arranged a surprise birthday celebration here for me - an excellent choice. Food was delicious catering for a variety of tastes, the service was exemplary with staff going the "extra mikle" and the view was absolutely stunning. Highly recommended

Room Tip: Sorry, we did not have an overnight stay, as we live locally.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lorraine2812011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

915 reviews from our community

Traveller rating
    416
    284
    123
    56
    36
See reviews for
131
499
15
78
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (283)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 April 2014

Having stayed in a sea view suite this Easter I would recommend it for the views for sure, however I don't envy you if you are on 1st floor i.e. Room 108/9 and there is a function on as that is what we had to put up with. Friday night disco with current chart music until 11:15pm and Saturday awful wedding disco music until 12:05am louder than night before and cheesy times made the matter worse. I think the staff could have the courtesy to pre-warn you about it but choose not to in fear you will be asked to move.

Putting those disturbances aside, the hotel and room is clean and tidy, having the choice of Jacuzzi bath or great power shower is a first for us, with plenty of hot water.

I think it’s worth mentioning, rooms come equipped with iron + ironing board, kettle + tea, coffee and mineral water, and even weighing scales(just want you want on holiday but a nice touch) and even heated bathroom mirrors so you can see straight away in mirror after a hot shower. All things worth a mention on their site but they are not visible.

They have a nice outside seating area for drinking/dining which is lovely when sunny but don't expect table service, inside bar lacks any evening ambience and staff could be more friendly for certain

Breakfast is mediocre although lacking in any choice for a vegetarian who may want scrambled eggs on toast or an omelette, and toast for one person is one slice of toast which is rather poor.

Recommendation is book dinner before 8pm, as my other half had to find four dishes before he could actually have his order taken that wasn't sold out. Even the lobster at £59 was sold out, so they dint buy in enough for dinner covers. My other advice is to not order vegetarian spinach and vegetables lasagne, as it is not a lasagne at all and is bland, no sauce or anything to bind it together!

As with most guest reviews, parking is an issue and is naturally on a first come basis, it's even more challenging when there is a function, so we ended up paying for cabs to Bournemouth & back to go shopping when weather was too cold for beach, I called a few firms and would recommend Poole Radio cars to anyone else staying, courteous, prompt and don't rip you off their number is 01202 666333.

Final acknowledgement goes to Tui Chandler the head receptionist at hotel who took control twice of situations and made everything OK.

Would we stay again, probably not, but would recommend it if you are prepared for all the glitches mentioned above. Insist at point of booking to not be out above function room and at least you can get a full nights rest!

Room Tip: Insist at point of booking to not be out above function room and at least you can get a full nights...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kareninkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford, United Kingdom
Level 5 Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 April 2014

We paid substantially more this visit to ensure not only the harbour view, but a balcony, but the rooms are tired and in need of a re-vamp. The bed was small for the room price.
The hotel trades on the view but the food is also excellent, I wish we could say the same for the staff and the building.
The receptionists hardly even bother looking up, and weren't welcoming at all.
The waitresses were likewise disengaged.
I may still go back, but just because of the location and the food.
It would be nice if they upped their game to match the prices and didn't just trade on their situation.

Room Tip: The hotel aren't too helpful in room choice, I guess you'd have to have a total room inspect...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justlettinguno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2014

Stayed here for 2 nights on the 16th April for my husbands 60th birthday. The most wonderful location with stunning views from our large harbour view room with double aspect windows and balcony that was just perfect. The food in the restaurant in the evening was delicious, all the staff were lovely and couldn't do enough for you and the views exceptional whilst dining. Short walk to Sandbanks so never needed to use the car at all and we were so lucky to have sunny weather. Thank you to everyone involved for making our stay so special. We shall definitely return.

Room Tip: Room with a view a must
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2014

The hotel is in a beautiful location with outdoor terraces looking out onto the sea . We stopped off for a light meal in the hotel and what a disgrace . You have to go up to the bar to order food (surely they can do better than that ? ) and I had a hard time getting service, let alone getting someone to acknowledge that I was standing there for ten minutes completely ignored . When I was finally served (by the banquet manager no less) he was rude and abrupt - must be under stress . There were a couple of waiters around but they could not even be bothered to clear the glasses from the previous occupants . We ordered a sandwich and for over 10 pounds , you would expect more than sliced bread with a bit of ham and crisps . My meal was tasty but luke warm by the time it arrived at the table so not particularly appetizing . This hotel has a stunning location but is completely spoiled by the lack-lustre staff and poor attention to details . What a pity .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Moiramacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level 6 Contributor
198 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 6 April 2014

This was very nice. I made a mistake with my booking (wrong dates), but they helped me out...found a room and waived the non transferable booking policy, all but a small admin fee, which was very good of them. The room had a great view and was spacious and clean. The power shower was good and bathroom had 2 sinks too. A/C worked well. Breakfast was good and coffee good too. Very large and comfortable bed, a good sleep was had.

Room Tip: sea view is a must
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeirdFish63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 April 2014 via mobile

Overall there is nothing actually wrong with this hotel. Rooms are adequate (although a little small) views are great (we were in a Harbour View room), and food quality was good. The dinner was actually better than the breakfast.

We rated as average because the hotel just appeared to be trying to be something it wasn't. It isn't slick /refined enough to be a top class boutique hotel. Added to that was on check in the receptionist was not welcoming and borderline rude.

We are seasoned travellers and have to say that we wouldn't choose to stay there again.

Disappointing.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Thebarnhamtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Poole hotels
0.3 mi away
Sandbanks Hotel
Sandbanks Hotel
#10 of 13 in Poole
1,730 reviews
1.3 mi away
Haven Hotel
Haven Hotel
#7 of 13 in Poole
1,482 reviews
2.8 mi away
Hotel du Vin Poole
Hotel du Vin Poole
#4 of 13 in Poole
1,171 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Thistle Poole
Thistle Poole
#6 of 13 in Poole
918 reviews
2.3 mi away
Holiday Inn Express Poole
2.9 mi away
RNLI College
RNLI College
#1 of 13 in Poole
811 reviews
Show Prices
Show Prices
Show Prices

Been to Harbour Heights Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Harbour Heights Hotel

Property: Harbour Heights Hotel
Address: 73 Haven Road | Sandbanks, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Poole
#1 On the Beach Hotel in Poole
#4 Romantic Hotel in Poole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harbour Heights Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, Ebookers, LateRooms, 5viajes2012 S.L., HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Harbour Heights Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing