Having spent the day at the Harbour Heights Hotel at a wedding, my friend and I got to the hotel early so we could indulge in a light lunch before the wedding. It took 20 minutes to just get a menu then another 40 minutes for the food to arrive.
Halfway through the meal I had to go and use the wc, my friend saw another guest from the wedding and went over to say hello, leaving our coats and belongings at our table with our half finished dinner and drinks, we were both shocked and surprised that the staff had cleared everything away!!
Most of the serving staff couldn't even understand what I was complaining about! I did however get a refund after asking several staff.
However trying to lodge a complaint with the Hotel has proved extremely difficult. And when eventually I did get a response it was evasive and uncaring.
I would not in the future eat at the Harbour Heights again due to the attitude of staff at reception, bar and eating area and senior management.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset