We were booked in Friday 11th July 2014 for pre wedding afternoon tea. We were a party of 10, pre paid. Upon being seated we were asked what tea/coffee was required. Three tea pots left on table with milk. Thirty minutes later we were served with the afternoon tea on special 3 tiered presentations. No side plates offered, no more tea offered, when we were trying to give waitress a drinks order she was heading back inside before we had finished talking therefore upon drinks arrival there was a wrong item. She then proceeded to argue with the lady in our party that it was correct. As she was not understanding English very well we put it down to lost in translation! We asked for side plates and nothing was done with a smile or that it was no trouble. For £17.50 a head we dont think it was acceptable. When one of our party pointed all this out to the general manager after he just shrugged his shoulders. Setting fantastic, staff and management don't give a flying fig! Will not be returning!
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset