We arrived on the terrace tonight to a beautiful sunset. Unfortunately the evening went downhill from there.
5 of us, dining on the terrace. Over 20mins for drinks to be delivered. Food order taken - 5 steaks and 1 soup ordered. 25 mins later rude duty manager comes over and tells us the soup he said he had, infact could not be served outside so we told him to forget the soup. The problems go on.
4 steaks arrived - the waitresses literally had no idea how the steaks were cooked and what was what. 2 steaks ok, 2 steaks very rare when meant to be well done.
Steaks taken back.. 5 mins later they returned.. The duty manager brought them over with the words "your 2 remaining steaks".. Which we replied.. "What about the other one that has yet to turn up?" The man rushed back to the kitchen.
Cut into the 2 steaks. Still red and bloody. Hardly medium.
Duty manager returned. The remaining steak would now be 4 mins, to which we showed him the very red steak. He replied "well I like mine medium so I wouldn't know!"
Ate the rare steak and waited for the 5th steak which arrived when we the other 4 were finished.
Do NOT come here if you are hungry. Location, location, location ONLY!
We will not be returning, shame because the view is just beautiful.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset