We went to the harbour heights because it appears to be a lovely place, which it is except if you dining! We had booked for 7 on a lovely sunny day as it turned out and sat outside, only to be told that the 2 umbrellas were not working even though all the others were! We ordered wine before the meal which came quite quickly however they did not bring any glasses, so after waiting a good 5 minutes we had to ask for them, everything else was ok till 2 of us ordered coffee and one the cheese selection. Well we waited a good 5 minutes and then asked about it which brought out a plate and knife but no cheese! well after another 5 minutes at least and asking another waiter it did arrive. Wish we had not left a decent tip!!! The waiter looking after us was very friendly however we had 2 other people helping, so communication must have been very bad. This would not be acceptable anywhere but at this hotel just unacceptable. The place is lovely with lovely views but the service really spoiled the day. As it was a birthday treat I did not cause a fuss as it would have spoiled her day I am sure. Harbour Heights you can not get by on reputation you have to deliver all the time.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset