We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Harbour Heights Hotel
Ranked #3 of 13 Hotels in Poole
Certificate of Excellence
Poole, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Terrible service”
Reviewed 1 August 2014

We went to the harbour heights because it appears to be a lovely place, which it is except if you dining! We had booked for 7 on a lovely sunny day as it turned out and sat outside, only to be told that the 2 umbrellas were not working even though all the others were! We ordered wine before the meal which came quite quickly however they did not bring any glasses, so after waiting a good 5 minutes we had to ask for them, everything else was ok till 2 of us ordered coffee and one the cheese selection. Well we waited a good 5 minutes and then asked about it which brought out a plate and knife but no cheese! well after another 5 minutes at least and asking another waiter it did arrive. Wish we had not left a decent tip!!! The waiter looking after us was very friendly however we had 2 other people helping, so communication must have been very bad. This would not be acceptable anywhere but at this hotel just unacceptable. The place is lovely with lovely views but the service really spoiled the day. As it was a birthday treat I did not cause a fuss as it would have spoiled her day I am sure. Harbour Heights you can not get by on reputation you have to deliver all the time.

  • Stayed July 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
4 Thank Tebula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

891 reviews from our community

Traveller rating
    404
    278
    118
    56
    35
See reviews for
128
484
15
78
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Greater London, United Kingdom
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 August 2014 via mobile

This place is completely mediocre. Rooms were ok... Bit dull - business/travelodge 10 years ago is how I'd describe it. Bathroom sink was the nicest part!!! The half view of the sea was nice. Other than that, if you're expecting 4* then its certainly not what id class as that. But if you're after somewhere relatively ok to just sleep in for a night or two then it'll do.

Stayed May 2014
Helpful?
3 Thank lauz012001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Dunmow, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014 via mobile

We thoroughly enjoyed our evening. 5 of us arrived for dinner at 7.15 to celebrate my birthday. We had pre dinner champagne on the terrace as it was a beautiful evening and we thoroughly enjoyed the stunning views. As mentioned the setting a magnificent. We were always going inside to dine and once settled by the window, all went smoothly, although we waited rather a long time for the drinks order to be taken and the drinks to arrive. The starters were good, the 4 steaks and 1 lamb dish arrived as ordered and we all enjoyed the meal. Nothing particularly appealed on the dessert menu so we just had coffee, but we were all full anyway. The staff were a little slow in responding to requests but not so much as to spoil our evening. This is the third visit (the first two as a couple) and have not been disappointed at all.

Stayed July 2014, travelled with friends
Helpful?
Thank RoseberyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2014

Comfortable bed; lovely view; jacuuzi bath; friendly welcome.
Carry your own luggage; dining room service hit and miss; terrace service not good.
Overall we'd go again for a one night stay, but we may look elsewhere ....

Room Tip: Ours (210) was hot - due to the heatwave - aircon nothing spectacular so we had the window open, but...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014 via mobile

Just had an overnight stay for our 25th wedding anniversary. Our room was on the third floor and overlooked the harbour. Spotlessly clean and the bed really comfortable. Tea making facilities with tea/coffee and shower gel/shampoo etc in the bathroom. We had a spa bath which was really nice plus a power shower. Breakfast was freshly cooked and really tasty. There is a large south facing terrace off the restaurant with amazing views. All in all a lovely hotel and we will definitely be returning for another long weekend.

Stayed June 2014
Helpful?
Thank jasmin4098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014

The sun terrace at the back of this hotel overlooks Poole harbour and offers a spectacular view of Sandbanks and Brownsea Island. This is where the good points end. The service is unbelievably poor for a Hotel of this calibre.
I own a guest house very close to this hotel and often send my guests there when they want to have a special evening out or just simply relax and have a drink. Unfortunately I will not be sending any more business in this direction as all of the guests that I have sent there have been so disappointed with the service. Tables not cleared or wiped down, you can sit for hours before anybody comes and takes your drinks order. Went there myself last evening for birthday drinks and it was diabolical. My daughter had to run around the terrace trying to pin a waiter/waitress down to come and take an order. By the time the drinks came it was almost 10pm. We were intending to go out to have a bite to eat after the drinks but unfortunately it was too late to go anywhere and I certainly was not going to eat at the Harbour Heights unless I was planning to eat at midnight. Apparently the waiters/waitresses are working on a skeleton staff as the hotel simply will not employ more people. The owner of this hotel needs pull his socks up and take some action immediately to organise more staff and provide the service that one would expect when paying the extortionate prices charged for their drinks.

  • Stayed July 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
11 Thank Yvonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 July 2014

Our friend is getting married here next June, so we decided to go and a have a drink on monday 14th July and check the hotel out. The outside terrace is a lovely place to relax all afternoon having a few drinks and taking in the amazing views. It also gave us the opportunity to check out which sea view room we are having for the wedding.

Gary (Manchester)

Room Tip: Just ask for rooms overlooking the sea, the front rooms have no view, only the carpark.
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Poole hotels
1.3 mi away
The Haven Hotel
The Haven Hotel
#8 of 13 in Poole
1,448 reviews
0.3 mi away
Sandbanks Hotel
Sandbanks Hotel
#10 of 13 in Poole
1,664 reviews
2.8 mi away
Hotel du Vin Poole
Hotel du Vin Poole
#4 of 13 in Poole
1,147 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Thistle Poole
Thistle Poole
#6 of 13 in Poole
877 reviews
2.3 mi away
Holiday Inn Express Poole
2.9 mi away
RNLI College
RNLI College
#1 of 13 in Poole
777 reviews
Show Prices
Show Prices
Show Prices

Been to Harbour Heights Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Harbour Heights Hotel

Property: Harbour Heights Hotel
Address: 73 Haven Road, Poole BH13 7LW, England (Formerly FJB Collection - Harbour Heights)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Poole
#1 Luxury Hotel in Poole
#4 Romantic Hotel in Poole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harbour Heights Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, HRS, HotelQuickly, Evoline ltd and Cancelon so you can book your Harbour Heights Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Harbour Heights Poole
Harbour Heights Hotel Poole, Dorset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing