Stayed here on a one night spa break. Our room was recently refurbished to a very high standard and had beautiful views over Sandbanks beach. Compact but good bathroom with spa bath.
The service at this hotel could not be faulted. Everyone was polite and friendly and went out of their way to help. One or two of the younger female staff had difficulties with the English language, but this was the exception rather than the rule.
Food was excellent - but dont eat in the a la carte restaurant if you are VERY hungry. Minimalist would be the most accurate description - but extremely good.
The spa treatments were good, but the spa itself could be better. The Spa lacks atmosphere and could be made so much more relaxing and seductive by using aromatherapy and by getting rid of the floor to ceiling tiles in each treatment room, dimming the lights more and using better soft furnishings. When you are being pampered you want to experience the whole thing not just when you close your eyes and imagine you are somewhere else.
The sauna and hot tub were out of action which was disappointing but the outdoor pool was good. The spa pool was also disappointing as many areas were not functioning.
Overall, an excellent experience, but could be better.
- Official Description (provided by the hotel):
- Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of Blue Flag beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and well-appointed bedrooms with many of which offering ocean view balconies. We believe that these naturally beautiful surroundings deserve food that’s a little special. Highly acclaimed by locals, The Point Restaurant serves a two AA-Rosette awarded cuisine helmed by Head Chef Jason Hornbuckle. When the sun shines, our terrace is an enviable spot for alfresco dining. Why not indulge yourself at the Haven Spa and prepare to be pampered and spoilt? Whether working up a sweat in the gym or relaxing in the outdoor heated swimming pool, the Haven Spa is the perfect place to unwind your mind and reinvigorate your body in complete luxury. ... more less
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- Also Known As:
- Haven Poole
- Haven Hotel Poole, Dorset