Recently decided to go for dinner here, with visiting family, to take advantage of the view from the dining area. The food turned out to be delicious - the problem is the lack of management of the serving staff!
We sat at our table and a 'wine waiter' appeared and took our drinks order. The wine came, but was poured without the usual inspection of the label and tasting. The water never came.
Food was ordered from the same waiter and we asked for a couple of simple changes to one of the main courses - waiter said he would ask the chef? Well he may have asked, but we never saw him again and the main duly arrived with one change, but not the other!
A second round of drinks was ordered, but these didn't arrive, although they found their way onto the bill. Desert menus came but it was 40 minutes before a different waitress came and asked us 'if we had made our minds up'.
Well we had made our mind up that we wanted to leave, but she kindly persuaded us to have a complimentary tea and coffee whilst the bill came.
I then took the bill to the desk to save time, only to be completely ignored by the restaurant manageress who was standing there with two staff doing something else. When they did get round to me, I was then sent to the front hotel desk - without explanation. Trying to pay, but without the drinks that we hadn't had, entailed another trip back to the restaurant for adjustment and then back to the hotel front desk because the credit card machine in the restaurant wasn't working.
So it was over an hour from the desert menus arriving to being able to leave - and just miss the 10pm fireworks that we had wanted to see!!!
The waiting staff are very nice, but they lack leadership and direction. Its a free for all.
The food was excellent - they obviously have a chef - but you can't add a service charge of 12.5% to a set menu price for this sort of fiasco.
The location is excellent, but that is not enough to atone for the sitting around.
Needs to get its act together!
- Official Description (provided by the hotel):
- Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of Blue Flag beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and well-appointed bedrooms with many of which offering ocean view balconies. We believe that these naturally beautiful surroundings deserve food that’s a little special. Highly acclaimed by locals, The Point Restaurant serves a two AA-Rosette awarded cuisine helmed by Head Chef Jason Hornbuckle. When the sun shines, our terrace is an enviable spot for alfresco dining. Why not indulge yourself at the Haven Spa and prepare to be pampered and spoilt? Whether working up a sweat in the gym or relaxing in the outdoor heated swimming pool, the Haven Spa is the perfect place to unwind your mind and reinvigorate your body in complete luxury. ... more less
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- Also Known As:
- Haven Poole
- Haven Hotel Poole, Dorset