We have visited The Haven on many occasions since holding our wedding reception there many years ago, and have always been very impressed. However our latest visit which was for an event wasn't up to their usual standard.
The staff are very helpful and welcoming, and the reception area is lovely. We had a standard room which is comfortable and clean, but starting to show signs of wear. The instructions for the television didn't work. We were also just by an internal fire door which was continually banging as people went through it.
Dinner was OK - usually the food at the Haven is excellent, but on this occasion it failed to meet our expectations. There were a lot of us which could be the reason why but equally we would have expected better for the money that was charged.
We were also woken early on a Sunday morning by a delivery lorry (reversing noises, boxes being thrown about) and while I understand that deliveries cannot always be planned around sociable hours, it was annoying to say the least.
Other FJB hotels such as Harbour Heights are fantastic, but they have had investment in them recently to maintain the high standard you'd expect from the chain. I think its about time the Haven received this treatment too.
- Official Description (provided by the hotel):
- The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Lastminute, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Haven Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Haven Poole
- Haven Hotel Poole
- The Haven Hotel Poole, Dorset