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“Great location, watch the food!” 3 of 5 bubbles
Review of The Haven Hotel

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The Haven Hotel
Ranked #8 of 14 Hotels in Poole
Great Bookham, United Kingdom
Level Contributor
108 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great location, watch the food!”
3 of 5 bubbles Reviewed 8 November 2013

Two of us stayed here at the beginning of October, our first visit. Our room was fine, breakfast excellent and a marvellous choice. However, it seemed impossible to get well cooked meat for the main course at dinner. Husband had fish, which was good. First night I tried duck, which I asked for 'well done' - it was pink, I ate about half of it. Second, recklessly, I tried chicken, two miserable legs, it didn't taste good, I ate a small amount - later I made many rapid visits to the bathroom, luckily I had imodium with me. A very poor experience. We had hoped to return here and our friends were also awaiting the result of this trial visit.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,356 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (534)
Date | Rating
  • English first
  • German first
  • Greek first
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  • Swedish first
  • Any
English first
Solihull, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 7 November 2013 via mobile

My wife and I have stayed numerous times at this hotel and we have come to the conclusion that for value for money the car park view room is the best. This is due to the fact the rooms are bigger, the bed is bigger, the tv is bigger and they arent as neglected as the sea view rooms. When we got to the hotel we said the same things to ourselves "it could do with a paint job" "they seem to neglect the people that come here the most" etc (we still come back for the location like all the others). We were told by some poor bloke who was paying almost £1000 for his family to stay for three nights that he was chased out of the restaurant for a soft drink, that they failed to add to the bill and that this had tipped him over the edge to not come back. Something still needs to be done about the outside pool, I was told it was 24/26 degrees on two occasions... If it is that warm why do I almost go into shock and struggle to breathe when I get in? I also see that they are finally using branded glasses at the bar so the beer doesn't go instantly flat. Good move to be honest for the amount you pay for it! Furthermore the overall feel of the hotel from a few months ago feels cleaner. Almost forgot to add... on the last day I was down for breakfast at 730,food didn't come out till 745 and the sausages were still raw in the middle. Be warned...

This review is from someone who doesn't moan very often but I feel the hotel could certainly do with a face lift and it is about time you listen to your customers. DECORATE THE HOTEL, SORT THE SEA VIEW ROOMS OUT ESPECIALLY 214 WITH THE MASSIVE CRACK IN THE SINK (you have been told three times by me, and that's JUST me!) AND TREAT LOYAL CYSTOMERS WITH A BIT MORE RESPECT BECAUSE YOU ARE LOSING THEM. Many thanks

Stayed November 2013, travelled with friends
Helpful?
5 Thank Mbates84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 4 November 2013

Three night stay, no hot water, even after paying for an upgrade!
Even the gourmet dinner was very limited, more table d'hote than fine dining, staff very friendly though.
This hotel needs refurbishing and its rapidly becoming the typical standard English seaside hotel, cashing in on it's location, but tired!
Sorry guys, but definitely not four star!
Thanks for the compensation though!

Room Tip: Avoid Harbour view with balcony past 124 upwards.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank garry a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bedfordshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

We booked with Secret Escapes with a standard room, disappointed we did not have a sea view we upgraded for an extra £45 per night, totalling £144 per night. The room was very spacious and clean if a little tired. The bathroom was the size of a cupboard so was very disappointed. The hotel is very nice seating areas very good. The bar is very overpriced, a pannine £9.50!!!!! The indoor swimming pool has seen better days also the changing rooms and showers. The breakfast was outstanding the choice extensive and quality produce. In all a very nice hotel to go and relax and be by the sea. We would go again and recommend this hotel.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mollybedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wokingham
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 2 November 2013

The Hotel is in a great location. Unfortunately they are unable to provide hot water in the most expensive room in the hotel. We had no hot water for the two days we stayed here. Two different excuses were given...the first was that the water was cold because too many people had taken a shower at the same time. When the problem went into the second day the excuse changed to be blamed on a faulty boiler for which they were waiting for a part. For a hotel charging the rates this one does it's a disgrace. Secondly first six and then four weeks prior to our stay I requested a table with a sea view in their La Roche restaurant - telling them that it was our 26th wedding anniversary weekend. On both occasions the response was they would do their best to find us a table. Well if the table we got was a result of them doing their best, I would hate to see what we would have got if they did their worst. To compound matters the menu on offer was extremely underwhelming and after three courses I left the restaurant still hungry. The TV in our room didn't work properly. I have had better facilities and food staying in a pub b&b. whilst the staff were friendly and attentive I am afraid from our experience the Haven Hotel struggles to get one star. What a disappointing weekend for our anniversary.

Room Tip: Ask if the hot water system works in your room!!! Also, If you want a special table at dinner in La...
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  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank ThePrisonerWokingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 1 November 2013

This hotel is in a stunning location. The restaurant, bar and many of the rooms have a very good view of the sea. Staff in the bar and restaurant were friendly and polite.

However the bedrooms were tired and not even up to Premier Inn standard. Booking for the restaurant was difficult and reception were unhelpful on one occasion. Service in the restaurant came to a halt for thirty minutes on one night as the kitchen tried to deal with a pre-booked table of twelve.

The worst part of the visit was the fact that the verbally agreed room rate was not the one on the invoice for one of the nights and we were told that the rate was obviously higher at the weekend. We left the hotel saying we would never return. Make sure you know the room rate for all nights when you check in.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank edjoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

We stayed two nights at the Haven on a special deal with Secret Escapes, and much enjoyed the location, ambience and breakfast. There have been some improvements to the outside landscaping incl installation of a ramp to the terrace and bar area. This has been most successful. The staff Were friendly and attentive, and the room in reasonable condition. I'd go back on a special ad deal!

Room Tip: Try to get at least a partial sea view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gerda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Haven Hotel

Property: The Haven Hotel
Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset

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