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“Good venue for function”
Review of Haven Hotel

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Haven Hotel
Ranked #7 of 13 Hotels in Poole
Reviewed 10 January 2014

went there for annual regional meeting
Well organized
catering very good even for buffet lunches atc - definetely some of the best you can dogood breakfast
service very helpful
New Bartender (Ana) excellent - feedback last year seems to have been taken on board - she is an excellent mixologist
Rooms can be hit an miss as not all refurbished yet

Room Tip: One with seaviews
  • Stayed: January 2014, travelled on business
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Thank cramorra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,061 - 1,067 of 1,504 reviews

Reviewed 9 January 2014

We stayed for 2 nights on a Groupon offer and would gladly return even without the offer. The hotel is in a fantastic location just on the tip of Poole Bay and there are regular trips by ferry to Brownsea Island and Poole itself. Food was fantastic. The staff were lovely. We picked the weekend just after New Year when storms were raging elsewhere along the south coast, but if you main requirement is to chill out, relax in the spa, eat and read a book without going too far then you don't have to look any further. I found the bed rather soft because I have a back problems, but no damage was done and our stay was just what we hoped for. Shame it didn't last longer!

Room Tip: Rooms overlooking the mouth of Poole Harbour give you a lovely view.
  • Stayed: January 2014, travelled as a couple
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Thank Solar2solar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

We stayed here for 2 nights on the "Twixmas" DBB package which was good value. The hotel is in a great location and we found all the staff very welcoming. Our room was a bit small but had a good comfy bed. We had a sea facing room and I was told it had been updated recently but think "recently" must be quite some time ago! The bathroom was clean and functional but a shower over the bath is a bit outdated these days. Nice toiletries but definitely not very fluffy towels and no extras like dressing gowns. Bottled water was not replaced after the first day (there is a note to say you can buy more!) and toiletries were not replenished either. The food was good but the dining arrangements are a bit strange with people walking through to the spa/gym. The food was very good, although the choice was limited. All in all, a good hotel in a great location which could be great if the rooms were updated and those little extras like dressing gowns/water and toiletries were provided or replenished. One other strange thing-lovely to have a sea facing room so why are the chairs provided in your room so low I couldn't see over the window sill??!!

Room Tip: Request a refurbished room
  • Stayed: December 2013, travelled as a couple
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Thank labtec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

The Haven is my favourite hotel in Poole. The position is absolutely marvellous and the hotel itself is always a pleasure to visit. The joys of an outdoor heated pool can not be expressed too strongly. Add to that a good restaurant and wonderful breakfasts and one is in heaven!

  • Stayed: July 2013, travelled on business
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1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014 via mobile

Had the most enjoyable 3 day break and everything about our stay was perfect. Our room was excellent with. 6ft wide bed . We has a balcony with a sea view which was a bonus as we didn't expect one.the food was first class and the staff were always helpful if needed.rhe bar and lounges made every visitor feel at home with the comfort the hotel offers.we she return in the summer .

Stayed: January 2014, travelled as a couple
Thank crissysew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

On christmas day we realised that our new year away was going to be an issue due to work commitments and therefore giving no option other than to cancel our night of 1/1/14, we had paid in full non refundable and booked a suite so quite expensive; on christmas night i rang the hotel and explained our dilemma, within 30 minutes we had a call back to say we could go a night earlier and have dinner as paid for; what a service!!! the staff here are a credit to their employer and are on a parr with any 5 star hotel anywhere in the world;

we duly arived and were greeted with a great sense of humour and cammraderie regarding our "problem" we had a fabulous two nights and a great new years eve.

Thank you to every one at The Haven, we love staying with you and every stay gets better and more friendly, the food is wonderful and the location cannot be beaten even during the horrific gales that tried but failed to dampen our spirits xxx

Room Tip: Always book the best sea view 111 is fantastic
  • Stayed: December 2013, travelled as a couple
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1  Thank chelenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

Have been to The Haven about 4 times now, twixt Xmas and New Year. Why ?

Firstly, location:- Haven is at the entrance to Poole Harbour, one of the most beautiful estuaries in Britain, and fronts onto Sandbanks beach - a sandy beach walk all the way round to Bournemouth (or ferry to Studland on the other side).

Secondly:- we like swimming in the heated outdoor pool. Be warned that this involves (in winter) sort of freezing temporarily until you get into the water ... or you can wimp out and lounge around in the indoor pool.

At full rate the hotel is quite pricey, and attracts the 'Made in Chelsea' set who are best ignored. Look out for out of season bargains - this improves the value ratio !

We have been in various rooms over the years, this time in the more expensive sea view room which I found small-ish but modern. Great view though, and terrace; it is nice to hear the sound of the sea, and it was flooded with sunlight in the morning. In previous years we have overlooked the ferry (noisy), or had a family room over the Tennis court (spacious but boring).

Breakfast is a 'good hotel' buffet with fruits, ham, cheese and pastries in addition to cooked breakfast. One tip I can give you is to try the eggs benedict or florentine, which are delicious, but have to be ordered. This time we did not eat dinner in the hotel (other than light lunch at the bar) so can't comment on that, but in previous years the brasserie has been pretty good, and again the highlight of dining at the Haven is the view, including passing ferries at 'touching distance'. For a change this time we tried the nearby Cafe Shore, which is special, but pricey.

The way I look at it - a few days at the Haven makes a nice treat without the hassle and cost of flying somewhere - so why not ?

  • Stayed: December 2013, travelled with family
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Thank damist38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
Price Range: £58 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Haven Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of Blue Flag beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and well-appointed bedrooms with many of which offering ocean view balconies. We believe that these naturally beautiful surroundings deserve food that’s a little special. Highly acclaimed by locals, The Point Restaurant serves a two AA-Rosette awarded cuisine helmed by Head Chef Jason Hornbuckle. When the sun shines, our terrace is an enviable spot for alfresco dining. Why not indulge yourself at the Haven Spa and prepare to be pampered and spoilt? Whether working up a sweat in the gym or relaxing in the outdoor heated swimming pool, the Haven Spa is the perfect place to unwind your mind and reinvigorate your body in complete luxury. ... more   less 
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Also Known As:
Haven Poole
Haven Hotel Poole, Dorset

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