Stayed here two nights after the other half found a deal on groupon. We arrived on a Friday afternoon, plenty of parking and fantastic location. Check in was nice and easy, staff very welcoming. We were disappointed not to get a sea view room, they also looked like nicer up to date rooms, the one we had was very dated and had we booked at full price I would not have been happy. Old and very unpredictable TV, took 5 mins for the tube to warm up to get a stable picture. No safe in the room? Tea and coffee facilities were limited.
The Spa was a big disappointment, hot tub broken, outdoor pool very cold (to be expected at this time of year I guess but would be good if it was heated). Indoor pools were poor, not warm enough and the jets pretty pathetic, steam room and sauna were ok though the sauna in the men's room was also broken. Could all do with a good clean and facelift. Maybe I am being harsh, but this hotels location deserves so much more and would make a big difference from it being a good to a fantastic hotel.
We found the restaurant food choices fairly limiting, we ended up going into Poole Quay for dinner on the Sat night. That said, breakfast was fantastic, lots of choices and the view simply amazing.
Overall it was a good stay, but with time and money this hotel could be an amazing weekend break - the staff, breakfast and views are the main reason for the very good mark, without them it would've been average.
- Official Description (provided by the hotel):
- Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of Blue Flag beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and well-appointed bedrooms with many of which offering ocean view balconies. We believe that these naturally beautiful surroundings deserve food that’s a little special. Highly acclaimed by locals, The Point Restaurant serves a two AA-Rosette awarded cuisine helmed by Head Chef Jason Hornbuckle. When the sun shines, our terrace is an enviable spot for alfresco dining. Why not indulge yourself at the Haven Spa and prepare to be pampered and spoilt? Whether working up a sweat in the gym or relaxing in the outdoor heated swimming pool, the Haven Spa is the perfect place to unwind your mind and reinvigorate your body in complete luxury. ... more less
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- Also Known As:
- Haven Poole
- Haven Hotel Poole, Dorset