As a regular diner at this hotel and on this occasion the food was particularly poor. We had the Haven afternoon tea and at over £15 per person it was beyond awful. The main issue being the very dry sandwiches, the bread was crusting over where they had obviously been made many hours beforehand and left for the air to dry them out. The fillings were poor and not of the standard you would come to expect from this hotel. The scones were also very dry and just not enjoyable to eat, needless to say I left mine. The cakes were nothing special but not as dried out as the rest of the food. We were given one small pot of tea, barely enough for two people. When we complained to the restaurant manager, noting I was exceptionally discrete as to not draw attention to our complaint. The lady who came over lifted the cake stand up to her eye level to try to inspect said dried out sandwiches; thus drawing attention to the fact we were complaining. She took our number for the manager to call us back, but we still ended up paying the full bill and only the "discretionary charge" was removed. I have never been treated so awfully before over dried sandwiches, this hotel needs to seriously buck up their ideas if they wish to keep local custom. Needles to say I will not be eating a cream tea here again. I do hope they make the necessary improvements, as it would be a shame to tick this hotel off my favourites list.
- Official Description (provided by the hotel):
- The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more less
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- Also Known As:
- Haven Poole
- Haven Hotel Poole
- The Haven Hotel Poole, Dorset