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“lovely”
Review of Sandbanks Hotel

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Sandbanks Hotel
Ranked #10 of 13 Hotels in Poole
Reviewed 29 July 2013

Stayed here in June for couple of days to celebrate my birthday found the hotel lovely although under renovation, the parts that had been refurbished were very tasteful in décor, our room was large with fridge, iron and ironing board but décor in need of refreshing, however very clean (the hotel is large so work to this part of the hotel not yet reached). The breakfast is amazing and the view from restaurant beautiful. We found the staff to be very helpful and polite. The beach is beautiful and the walk along the prom to Bournemouth takes about 40mins. We went for a meal in The Café Shore in Sandbanks the food was excellent would highly recommend it. The only thing missing was local a pub it seems to be restaurants or hotel bars in the area.

Room Tip: Ask for a room in the block near reception as these may be refurbished.
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  • Stayed: June 2013, travelled as a couple
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Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,312 - 1,318 of 1,832 reviews

Reviewed 29 July 2013

Having received an offer via email, we decided we would take a short break and take our granddaughter away for a weekend. The hotel looked lovely and was well presented. On arrival, I would say the standard was slightly disappointing. Reception was busy, which is to be expected, however only 2 receptionists on, with 1 being on the telephone for a long time. No other people came to help, and so the queue grew.
We were on level 3, the one lift stops at level 2, and you climb stairs to get to next level, so not helpful if you have small children/elderly people in the party.
The room was very average but comfortable. Dirty patio windows and the balcony glass was filthy. Also our room overlooked a tarmac roof, where the seagulls met for a chat, so first thing in the morning was slightly noisey.
Breakfast - food was tasty and plenty of it, however, the staff were not friendly at all, not sure if they just didn't speak very good english or simply not happy?
The outside bar area was really nice -almost felt as though you were abroad. The best part was that you went straight onto the beach, which was brilliant. The beach is lovely and sandy, and excellent for the children. It was also great to be able to pop back into the hotel fora drink on the terrace.
The area is short of eating places in the evening, with the Sandbanks hotel really being the only place you could get a decent meal. We drove a few miles into Poole harbour and enjoyed fish and chips sitting in the harbour area.
All in all the trip was okay - I think the photos of the hotel had set my expectations slightly higher, but all in all, loved being away in the sunshine, splashing in the sea.

Room Tip: If you are on level 3, be aware that the lift, of which there is only one, goes no further than the...
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  • Stayed: July 2013, travelled with family
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Thank Suzycreamcheese35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

Such a beautiful location let down by rude, young, inexperienced, ill trained staff, tired & dated decor and so many people they can't cope with demand.

We have stayed here so many times because our kids love the beach but this will be our last.

Our room was supposed to be refurbished but it had only had a lick of paint and new carpet. Bathroom hadn't been touched and bath was even rusty. All furniture was the same. Such a half hearted effort. Not good enough for £250 a night.

Staff were gob smackingly rude. Clearly not trained and didn't want to be there. No please or thank you. Lazy and no sense of urgency when the bar was 5 people deep. A wedding was on at the same time and they were going between the 2 bars. If I had paid to have my wedding here I would not have been happy.

The pool was closed yet again much to our children's disappointment. The ball pit out of order too.

The ONLY thing that saves this hotel is the children's entertainment run by kids who work hard and whom probably get paid appallingly.

In my opinion this hotel needs closing for a COMPLETE refurb to bring it in line with other £250 a night hotels.

I feel totally ripped off.

  • Stayed: July 2013, travelled with family
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1  Thank V111SAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013 via mobile

I have stayed in many hotels but have never come across such exceptional & consistent customer service from everyone!!
The location is just perfect & right on the beautiful sandy beach. Lots to visit in the area (there is a handy Tesco Express with cashpoint a few doors down). The sea view room with balcony was really spacious & had everything you needed, the small fridge came in handy with the hot weather we have been having & everything was very clean.
The food was excellent & I also had room service one night & I must say it was the best piece of steak I have ever had.
The staff really made you feel welcome & that you were the only guest in the hotel. Nothing was too much trouble & I can't wait to go again! Highly highly recommended!

  • Stayed: July 2013
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1  Thank SET908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013 via mobile

I have stayed here countless times, and it used to be my favourite hotel. However, it is being allowed to slip down a few notches on the quality scale. Food and rooms are nice, but can no longer keep up with the higher standards of fjb's Haven Hotel. It is sad to watch the Sandbanks Hotel worsen, and I hope the manager and team get there act together before too many once good customers are lost. I would still stay here now, but only for short stays. Sometimes the staff aren't too friendly or helpful, they need to work on this if they want the hotel to return to it's former glory. Although slightly cheaper, I would pick the Haven over the Sandbanks if I had the choice, however the Sandbanks is more family friendly. I hope to see some
improvements soon, as this hotel has so much potential to be the best, like it once was.

  • Stayed: August 2012
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Thank zl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

An excellent setting for a break. Wonderful views from all outlooks. Attentive staff, very quick service at breakfast and dinner .Nothing to fault with the rooms except perhaps for the noisy 'pipework' just outside our bedroom window (Room 329 standard double) which made it impossible to open the window which was unfortunate as the weather was extremely hot. Whilst the noise lessens at night there is still a rumbling sound.

Car parking can be a problem in the hotel car park, but if full ample parking outside but that comes at a cost. We felt that we should be offered vouchers for free parking if necessary, this is the norm in many hotels that we have stayed at.

Room Tip: Avoid 3rd floor overlooking Poole harbour due to 'noisy pipework'
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  • Stayed: July 2013, travelled as a couple
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Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

Arriving at the hotel , then had to find a place to park the car in the very busy car park. We then checked in with a receptionist called lite who was very hard to understand and who i found very rude! Other receptionist staff was very welcoming and smiley which was good.

we were in a room which was on the 3rd floor , this is not ideal for old people as very far and lift only goes to the second floor. we was offered help by these young gentlemen with our luggage to our room ,who was very nice and helpful during our stay. The terrace is wonderful and was very nice to have a drink on as the sun was shining and had beautiful views. later on in the night we got room service which was very nice and quick.

The room was nice and had no problems during our stay. only bad point was the balcony was a little messy and dated. Unlike the room which was nice and refurbished and clean.

I would stay here again as its a fantastic hotel and the location is amazing , just a few things need improving.

  • Stayed: July 2013, travelled as a couple
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1  Thank jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandbanks Hotel

Address: 15 Banks Road | Sandbanks, Poole BH13 7PS, England (Formerly FJB Collection - The Sandbanks)
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Poole
#4 Luxury Hotel in Poole
Price Range: £74 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandbanks Hotel 4*
Number of rooms: 116
Official Description (provided by the hotel):
Perched in one of England's most enviable seaside locations, the Sandbanks Hotel is a relaxed and affordable holiday destination. With direct access to the world-famous sandbanks beach - seven miles of prestigious blue flag awarded sand to get between your toes! Our popular beach-side terrace area is a place to recline with a glass of wine.Featuring well-appointed rooms that have been designed for comfort and relaxation. Many boasting either sea views or outlooks across Poole harbour. We're sure you'll agree that when it comes to family holidays, it's best to keep everybody happy. Mum, dad, teenagers, toddlers and everyone in between all need their own piece of holiday heaven. The Sandbanks Hotel is a fun filled staycation location for family seaside holidays. With dedicated children's entertainment during school holidays, an exciting programme of activities and adventure with the Watersports Academy - there are more opportunities for mum and dad to find some relaxation time. Our Seaview Restaurant boasts celebrated chefs and an enviable sea view. Helmed by Head Chef, Wayne Joyce and his commitment for creating good food with local ingredients inspired by our wonderful location. When you need a rest from building sandcastles, Sandbanks Beach Club is the perfect spot for a summertime bite. Located on the terrace, it's an easy option for lunch and dinner. ... more   less 
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Also Known As:
Sandbanks Poole
Hotel Poole Sandbanks
Poole Sandbanks
Sandbanks Hotel Poole, Dorset
Hotel Sandbanks

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