Normally would let a hotel sort out such poor feedback first, but despite leaving a comment card, telling the receptionist and the restaurant manager, I have not been contacted.
The room was nice, receptionist very accommodating, and that's where it went downhill. Wanted to order room service whilst downstairs having just checked in but the reception was busy. Went to the bar, where two members of staff were not doing anything, but they refused to help. Had to wait 15 mins to order.
Left a breakfast order on the door at night and breakfast never arrived. When I chased after 20 minutes late was told I never ordered any. Funny the card was gone from my door handle? It finally arrived, with the order card! And a mumbled message about the porter month handing it in.
Finally was going to be late to work but sat down to my poached eggs to only find one of them was rotten. I still feel sick now even thinking about it. Checked out but to date have never been contacted with an apology etc, despite specifically asking for the manager to deal with my complaint.
- Official Description (provided by the hotel):
- Perched in one of England's most enviable seaside locations, the Sandbanks Hotel is a relaxed and affordable holiday destination. With direct access to the world-famous sandbanks beach - seven miles of prestigious blue flag awarded sand to get between your toes! Our popular beach-side terrace area is a place to recline with a glass of wine.Featuring well-appointed rooms that have been designed for comfort and relaxation. Many boasting either sea views or outlooks across Poole harbour. We're sure you'll agree that when it comes to family holidays, it's best to keep everybody happy. Mum, dad, teenagers, toddlers and everyone in between all need their own piece of holiday heaven. The Sandbanks Hotel is a fun filled staycation location for family seaside holidays. With dedicated children's entertainment during school holidays, an exciting programme of activities and adventure with the Watersports Academy - there are more opportunities for mum and dad to find some relaxation time. Our Seaview Restaurant boasts celebrated chefs and an enviable sea view. Helmed by Head Chef, Wayne Joyce and his commitment for creating good food with local ingredients inspired by our wonderful location. When you need a rest from building sandcastles, Sandbanks Beach Club is the perfect spot for a summertime bite. Located on the terrace, it's an easy option for lunch and dinner. ... more less
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- Also Known As:
- Sandbanks Poole
- Hotel Poole Sandbanks
- Poole Sandbanks
- Sandbanks Hotel Poole, Dorset
- Hotel Sandbanks