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Sandbanks Hotel
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Reviews (1,865)
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1,197 - 1,202 of 1,866 reviews
Reviewed 8 February 2014

On arrival my heart sank, really old and paint peeling building. We walked into the reception area and there was a damp smell. However, I then perked up when I saw the views and our room. Take your own toiletries, they do supply some in the room but not enough to even wash my big toe! Tea, coffee and biscuits are plentiful and very nice. Breakfast was very nice with both continental and full english for choice. Although not my usual standard I would return.

  • Stayed: February 2014, travelled as a couple
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Thank Maxine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

It is understood that the first hotel on this site was the South Haven Inn in the early 19th century. It is believed that the origins of the current hotel date back to the 1920s, where an advertisement in the 1929 Poole Guide apparently refers to it as formerly the Sandacres Hotel.
In the 20th century it was owned by Sir Ernest Cassel (Lady Edwina Mountbatten's Grandfather) as a seaside home, used during 1918 as a convalescent home for soldiers.
FJB Hotel group took over the Hotel around 1967 so it has seen some history!
2 day break mid week was very quiet & relaxing & the Hotel staff were very pleasant & attentive. The room 227 was spacious with a balcony & had an excellent view over the sea. At the time, due to heavy storms in Dorset & the south coast, the incoming tide was running unusually high with huge 'white horses' sending waves nearly up to the hotel's defense wall. On the night of arrival the storm was unbelievably heavy later that night,so much so, that the hotel was actually swaying very slightly(which my wife also noticed)......interestingly enough we discussed this in town with an ex staff member & he confirmed that huge investment was particularly concentrated on the initial strengthening of the foundations & steel girders due to the proximity of the sea & sub sandy soil/rock....... We were relieved to hear it!!-The current owners(FJB Hotel Group) have had the hotel some 47 years since purchase & we feel it still deserves its 4* rating,& certainly in its heyday was very much 'up market' with its enviable immediate access to a Blue Flag beach,the beach patio area being pleasantly modernised with stylish patio furniture & lighting. The children's play area was well catered for. Worth noting most major facilities are all there, from small indoor swimming pool,gym,spa etc, however the Hotel in certain areas would probably need some further refurbishment in the near future (particularly upgrading/refurbishing bedrooms & dining area etc which are starting to look a little tired)-Maybe its quirkiness is what the regular 'silver surfers' want & that is how the Hotel will remain being perhaps distinct from others.....comfortable in a type of time warp?....who knows?
We were visiting friends & did have dinner at the Hotel, so can't comment on the food.
The only complaint we had (& made) was on both occasions the full English breakfast was sadly not hot enough.
We love this particular resort of Sandbanks and can well believe in 2000 the Sandbanks area was named as the 4th most expensive piece of real estate in the world!
As we are part of the contributing grey economy & also silver surfers,.....we will be back!

Room Tip: Room 227(second floor) excellent sea view with balcony, but would recommend rooms nearer to 200(mid hotel) as too near what we assume was the boiler room & therefore some noise experienced. People have all commented in previous reviews on no lift to 3rd floor, so not recommended for those with mobility problems or tired legs!
  • Stayed: February 2014, travelled as a couple
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Thank angus b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

We stayed two nights midweek last week of January 2014, we stayed on a Wowcher two nights b&b with the first night dinner in the restaurant . We were given a splendid room on the 3rd floor (319) with a balcony looking over Poole harbour, very nice. The room was excellent well spacious , one of the best hotel rooms we have ever stayed in, the bathroom was spacious & seemed quite new. Not quite what we expected as we were staying on a Wowcher & had previous bad experiences with hotel rooms booked this way but we needn't have worried. We ate in the restaurant the first night , the food , ambience, setting was delightfull, the waiting staff were very professional. Price of the house wine was very reasonable, as were the drinks prices in the bar.
Breakfast was very good with a choice of continental or full English buffet style.
We could not fault this hotel & would recommend it, especially if you can stay on deal as we did.
There was free wifi internet throughout the hotel which worked ok, nice large tv in the room. There is a large car park at the front on the hotel, which is not chargeable. The only downside we found is that there are no pubs in the area, maybe too posh, so we stayed in the hotel bar. 2nd night we got a taxi to Bournemouth West cliff area to go to very nice Thai restaurant (Tiien Thai) taxis are expensive though.

Room Tip: 3rd floor harbour side view
  • Stayed: January 2014, travelled as a couple
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Thank ActionLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Normally would let a hotel sort out such poor feedback first, but despite leaving a comment card, telling the receptionist and the restaurant manager, I have not been contacted.

The room was nice, receptionist very accommodating, and that's where it went downhill. Wanted to order room service whilst downstairs having just checked in but the reception was busy. Went to the bar, where two members of staff were not doing anything, but they refused to help. Had to wait 15 mins to order.
Left a breakfast order on the door at night and breakfast never arrived. When I chased after 20 minutes late was told I never ordered any. Funny the card was gone from my door handle? It finally arrived, with the order card! And a mumbled message about the porter month handing it in.

Finally was going to be late to work but sat down to my poached eggs to only find one of them was rotten. I still feel sick now even thinking about it. Checked out but to date have never been contacted with an apology etc, despite specifically asking for the manager to deal with my complaint.

Awful experience!

Stayed: January 2014, travelled on business
3  Thank 251jeanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Thoroughly enjoyable weekend. Food excellent; room spotlessly clean and comfortable. Service from everyone from Manager to restaurant staff was outstanding.The location of the hotel is of course spectacular, but clearly the management don't rely just on that. They went out of their way to make our stay a brilliant one.

  • Stayed: February 2014, travelled as a couple
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Thank Keith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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