We had great weather, the staff were very polite and helpful, our rooms, 3, were clean and spacious. I was with my children, grandchildren and my elderly mother., and the location was good for my Mum to get down to the beach to be with the toddlers. Also, the food was very varied, and catered well for the vegiearian we have in our family.
So, what a pity that the lift's sensors did not appear to work well, and that my mum was hit twice on the arm as she was getting into the lift, causing bruising. However, she determined not to be put off and continued to use it. Going down to dinner with us she was again caught by the lift, even as she was clearly in, beyond the sensors, causing her to fall backwards, banging her head. She didn't want to 'make a fuss', but I reported it to reception and showed the receptionist her, now grazed, arm. And that was it........ no enquiry by the management as to how she was, absolutely no care taken and no apology. Also no health and safety record filled in.
I have since been in touch with the deputy manager, who tells me that the incident wasn't reported, but did send me a form to fill in.
Strange, that management was unaware, as the dining room knew, many guests knew, and certainly 2 receptionists knew.
Bad show Sandbanks! The lift clearly is old, it creaks, and in its present state is a danger to the more vulnerable.
- Official Description (provided by the hotel):
- Perched in one of England's most enviable seaside locations, the Sandbanks Hotel is a relaxed and affordable holiday destination. With direct access to the world-famous sandbanks beach - seven miles of prestigious blue flag awarded sand to get between your toes! Our popular beach-side terrace area is a place to recline with a glass of wine.Featuring well-appointed rooms that have been designed for comfort and relaxation. Many boasting either sea views or outlooks across Poole harbour. We're sure you'll agree that when it comes to family holidays, it's best to keep everybody happy. Mum, dad, teenagers, toddlers and everyone in between all need their own piece of holiday heaven. The Sandbanks Hotel is a fun filled staycation location for family seaside holidays. With dedicated children's entertainment during school holidays, an exciting programme of activities and adventure with the Watersports Academy - there are more opportunities for mum and dad to find some relaxation time. Our Seaview Restaurant boasts celebrated chefs and an enviable sea view. Helmed by Head Chef, Wayne Joyce and his commitment for creating good food with local ingredients inspired by our wonderful location. When you need a rest from building sandcastles, Sandbanks Beach Club is the perfect spot for a summertime bite. Located on the terrace, it's an easy option for lunch and dinner. ... more less
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- Also Known As:
- Sandbanks Poole
- Hotel Poole Sandbanks
- Poole Sandbanks
- Sandbanks Hotel Poole, Dorset
- Hotel Sandbanks