We stayed here for one night on a Friday for a special occasion. We stayed in "Grande Dame" and paid a lot to get it. The room was lovely, clean and tidy, if a little dated and scuffed. We used the Valet Parking, and they scuffed our wheels, dont let them park your car. We had late afternoon drinks and snacks in the bar. The service was very slow (although they did only have one waitress on....it was a friday!), we asked for a table to cleared for us to use, this was done, however only the plates were cleared, the table was not wiped over, the sofa was left with crumbs on and the floor was covered in crumbs and food...Not very clean. We then had to ask for our plates to be cleared..twenty minutes after we had sat with dirtly plates in front of us. We then had dinner in the evening...the food was superb, but again the service was very much below par..We had to wait ages for our order to be taken, (however the food then did arrive promptly..our order was incorrect, although duly changed (at our request). We had champagne and after waiting for what seemed like an eternity with empty glasses, my husband eventually got up and reached round to the ice bucket (which was out of reach) and refilled our glasses this we were paid more attention. The evening in the room was lovely and the bed very comfortable. We then went for breakfast (thinking it had to be better, right?)..firstly the breakfast was great, the food lovely and hot, however the service again was dangerously slow....we seated ourselves, no one greeting us or other guests, and then despite being passed by several servers, we were ignored for 15 minutes before we were asked if we wanted tea or coffee, or wanted to order our breakfast. So sad, as we had high expectations, the staff were all polite and knowledgeable, but sadly lacking in any form of impetus or need to deal with clients needs quickly. We were overall very dissappointed.
- Official Description (provided by the hotel):
- Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more less
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- Also Known As:
- Mansion House Poole
- Hotel Du Vin Poole Dorset