This stay was planned as a luxurious, relaxing break for our anniversary.
Instead of using our gift voucher towards a lavish meal in the local Edinburgh hotel (which I know is great), we thought we’d try somewhere we had both never been and we were really interested to see the winter special offer including accommodation and a meal (breakfast not included).
Overall, I’d say the hotel was fine but there were a number of things that took the shine off what I had anticipated would have been a special weekend so I was disappointed.
We had been up since 5.30 am and arrived about lunchtime but couldn’t check into our room until after 3 pm.
The room was accessed by going through the hotel and then going outside through the terrace and through the carpark (as there was work being done to the roof). It was January and it was very cold and raining and it wasn’t well lit and the surface was uneven so you had to be careful to check where you were walking in the dark.
The stairs to the room were a little steep and shallow and there was no lift – I don’t think anyone with a little less mobility would have liked this.
Because there was work being done on the roof, there was some debris left beside the outside door to our corridor, which looked scruffy.
The outside door had been left ajar and the corridor and metal door handles were Freezing cold.
There was air conditioning in the room and we put this up to the maximum 32 but the room didn’t seem to heat up at all and the room was Very uncomfortably cold – I wonder if the L shaped layout of the room & position of the unit meant that the heat possibly rose and hit off the large beam on the celling and therefore stayed in the one small area beside the door rather than warming the whole space?
As it is an old building, the windows were single glazed which didn’t help the retention of any heat.
One of the panes of glass was badly cracked and had not been replaced just covered with some kind of tape.
There was a notice to be careful of the hot water so I thought I’d take a nice bath to try and warm up. Unfortunately, I couldn’t get any decent temperature at all and the water was horribly, unpleasantly tepid. When I reported this to reception said they were aware of this issue. The pipework/ cistern was noisy for a while.
There was a towel rail in the bathroom so I thought I’d have a cosy towel at Least! but unfortunately the taps to control it were simply resting ontop of the pipes and didn’t seem connected at all, so no warmth there either!
There was a small blood stain on the white duvet on the bed, which was rather unpleasant.
I would have liked to have relaxed with an after dinner drink in the snug area but this was reserved for a function so we were a bit squashed in the bar with lots of guest waiting to be seated for dinner.
On the positive side
The room was nicely presented and there was decent floor space and a large, comfortable kingsized bed.
I liked the décor, quality furnishings and an Nespresso machine with fresh milk.
There was a well-stocked (but pricey) minibar which we didn’t use as we had planned ahead and brought our own provisions.
There was a good selection of magazines.
The food and drink selection in the bistro was excellent and the quality of the food was great although I was defeated by the portion size. As it was just after Burns night, I opted for the Haggis and I was amused at the misspelling on the menu -“tattey”!
I have a hearing loss and the acoustics in the bistro were very good which meant that although it was busy, I could easily and comfortably have a conversation.
The staff seemed genuinely warm and pleasant. I particularly liked the balance of the service between the staff being attentive without being overbearing. It wasn’t pretentious and I felt relaxed.
When we went to the bistro, the restaurant manager asked if everything was ok with our room and when I explained about the very cold temperature, she very helpfully said she would get someone to take a look. I was very pleased when we went back that someone had brought up a heater and there was now more warmth so I could have a more comfortable sleep. Perhaps we could have complained further and moved rooms but my partner said he didn’t want to cause any more fuss and it would have been more of a hassle to repack and then unpack again and after all that would the new room have been any warmer?
Breakfast was pricey and the portion looked small on the large sized plate but I enjoyed it all the same.
The hotel was well located not too far from the train station and near the water.
- Official Description (provided by the hotel):
- Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more less
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- Also Known As:
- Mansion House Poole
- Hotel Du Vin Poole Dorset