Booked online standard room and breakfast. Got an email asking if I wanted an eupgrade if available. I replied yes On arrival we're told we had an eupgrade. We're taken to the room which was dingy and dark with a standard double bed and "terrace" which actually was a concrete balcony overlooking the rear yard, northwest facing so no sun. Also noise from ventilation units. The bathroom bath panel had damage where stuffing was coming out of unit due to water ingress. All in all not a superior room.
Husband complained at reception and we were shown a standard room. This was much better, a nice room with a king size bed and nice bathroom, one thing to note is that while there's a safe the safe can just be taken from the room, as it is not fixed to anything!
The evening meal was inedible, The starters were okay. Chicken parfait and mushrooms on toast basically. All under seasoned.
The main courses were fillet steak and rump of lamb. Both were tough and Inedible and had to be sent back. The replacement steak hache was equally overcooked and inedible. The tarte Tatin was also overcooked and tasted burnt except the pastry was uncooked
None of this was cheap on the menu. The only good thing was that the whole bill was credited by the duty Manager who admitted there "had been a few niggles" in the restaurant
The whole experience was embarrassing and disappointing. This was supposed to be an enjoyable one night break for our wedding anniversary.
The staff were friendly and helpful particularly the receptionists.
We have been to HDV. In Winchester and Brighton and have good food. Will we use HDV again - Not sure now as we were really shocked at the poor diner. However, the breakfast was perfect, eaten outside on the terrace in the sun, it almost made us forget the dreadful evening before!
The dark overrated room was Krug. Our standard room which was excellent was domaines de Banun.
- Official Description (provided by the hotel):
- Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more less
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- Also Known As:
- Mansion House Poole
- Hotel Du Vin Poole Dorset