My husband and I have recently returned from a 6 night stay in the Hotel du Vin.
The room was fabulous - a de luxe with a balcony 'Catina Zapata'. The rooms all had names, not numbers.
The bed/pillows were superb.
The decor and styling of the hotel was lovely.
The housekeeping staff were excellent - the hotel was exceptionally clean throughout.
The reception staff were fabulous, we had a lovely welcome from Hannah who went the extra mile, all receptionists are a credit to the hotel.
Josh, (bar staff) was also great, a lovely lad who was extremely helpful.
The dining room staff gave a fantastic service throughout our stay and the food was very good.
A nice local pub, (the King Charles) is at the end of Thames St. We saw 2 really good live bands there.
The hotel clearly has a problem with plumbing. There were water stains on the bathroom and bedroom ceilings, probably due to leakage from poor fitting of the good quality bathroom furniture in the room above. Water was leaking around a ceiling spot light which kept going off and on.
Noisy floorboards in the corridor and the room above affected a few night's sleep.
We noticed the majority of people were staying only 1 or 2 nights. As we had opted for dinner, bed and breakfast we were allowed £20 per person from the main menus or 3 courses from the fixed price menu. Unfortunately the soup du jour was on for 3 days and the banana bread and butter pudding was the only hot dessert for 5 days unless we selected the main menu and paid more. Apart from that the food quality and service was excellent.
Despite the negatives I think it still deserves a great score and I would readily stay there again, mainly due to the staff delivering an excellent service. I will also check out the rest of the chain.
- Official Description (provided by the hotel):
- Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more less
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- Also Known As:
- Mansion House Poole
- Hotel Du Vin Poole Dorset