My wife and I stayed two nights during a recent visit to Poole. First time in an HDV, and booked a studio suite. Pleasantly surprised to hear we had been upgraded to the executive suite for our second night when confirming booking on telephone.
On arrival, car valet parked and into reception. Swift check in, and escorted to room. First impressions really good. Plenty of space, nice tv's, sitting area, free-standing bath in lounge. Cool. Settled in after very long drive and went to bed around 11pm. Woken many times during the night by the room upstairs. We could hear their conversation clearly, and their tv may aswell have been in our room !!. Called reception at first light to advise I was less than impressed, given the £265 per night price tag. Reception apologised and when we passed on the way to breakfast, we were told that they had made note of our issues and that this would be reflected on our bill. £65 reducton................which is something, but not enough for me, given that the HDV chain shoots at the highest level of customer service within it's image.
Second night, moved to top floor room, executive suite. So no problems with noise from rooms, but when people walked past our room door, it was as if they were in our room again. The corridors are tiny, and floor boards very squeeky.
What is the problem ?. I will tell you. It is simple. You cannot put this level of luxury into an old building unless you (the HDV management) have absolutely nailed all of the sound issues that old buildings suffer from. The floors in the HDV Poole sound like they are original, in that, there is so much movement in them the noise is considerable. The sound insulation between floors is non existent because the old floor cavities have not been dealt with or sound-proofed at all. The only way to put a luxury hotel into an old building, such as this one, would be to gut it, and put new floors and walls everywhere.
HDV Poole has not had this done, and you can tell. Such a shame. £265 for a disturbed nights sleep is not right. Got to get it sorted. Would we go back.............I am sorry but no. And I am really sorry because the place is presented so well. Almost everything right but the sound proofing is so bad.
Oh, and if I had guests that called me to tell me how badly they had slept due to the room above, I would not charge them for a night where they could have got more sleep sat up !!.
- Official Description (provided by the hotel):
- Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more less
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- Also Known As:
- Mansion House Poole
- Hotel Du Vin Poole Dorset