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“Luxury but pretty pricey for what it is ?.”
Review of Hotel du Vin Poole

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Hotel du Vin Poole
Ranked #2 of 13 Hotels in Poole
Certificate of Excellence
Reviewed 2 December 2009

My wife and I stayed two nights during a recent visit to Poole. First time in an HDV, and booked a studio suite. Pleasantly surprised to hear we had been upgraded to the executive suite for our second night when confirming booking on telephone.

On arrival, car valet parked and into reception. Swift check in, and escorted to room. First impressions really good. Plenty of space, nice tv's, sitting area, free-standing bath in lounge. Cool. Settled in after very long drive and went to bed around 11pm. Woken many times during the night by the room upstairs. We could hear their conversation clearly, and their tv may aswell have been in our room !!. Called reception at first light to advise I was less than impressed, given the £265 per night price tag. Reception apologised and when we passed on the way to breakfast, we were told that they had made note of our issues and that this would be reflected on our bill. £65 reducton................which is something, but not enough for me, given that the HDV chain shoots at the highest level of customer service within it's image.

Second night, moved to top floor room, executive suite. So no problems with noise from rooms, but when people walked past our room door, it was as if they were in our room again. The corridors are tiny, and floor boards very squeeky.

What is the problem ?. I will tell you. It is simple. You cannot put this level of luxury into an old building unless you (the HDV management) have absolutely nailed all of the sound issues that old buildings suffer from. The floors in the HDV Poole sound like they are original, in that, there is so much movement in them the noise is considerable. The sound insulation between floors is non existent because the old floor cavities have not been dealt with or sound-proofed at all. The only way to put a luxury hotel into an old building, such as this one, would be to gut it, and put new floors and walls everywhere.

HDV Poole has not had this done, and you can tell. Such a shame. £265 for a disturbed nights sleep is not right. Got to get it sorted. Would we go back.............I am sorry but no. And I am really sorry because the place is presented so well. Almost everything right but the sound proofing is so bad.

Oh, and if I had guests that called me to tell me how badly they had slept due to the room above, I would not charge them for a night where they could have got more sleep sat up !!.

  • Stayed: November 2009, travelled as a couple
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2  Thank Nodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,152 - 1,158 of 1,201 reviews

Reviewed 11 November 2009

Wonderful hotel. Fantastic large rooms are individually decorated (I've seen 2 and loved them both), great amenities, good location, very tasty breakfast (good variety as well!), good service. There is nothing wrong with this hotel! Superb experience. Enjoyed the bar quite a lot as well ). Special thanks to Joakim!

  • Stayed: November 2009, travelled on business
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1  Thank Ato-81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2009

We’re a little delayed in writing this review – simply down to time, as it was a wonderful stay!

We booked a Sunday night deal to stay at the HDV in Poole, at the end of a holiday in Spain. We arrived during the hot last weekend in September, to a bustling scene in Poole Harbour. We timed our arrival perfectly as the valet parking gentleman was just parking another car, so we followed him to park our car in the private external car park area at the rear of the hotel – it’s worth the small overnight parking charge as it’s so convenient.

The hotel is set in a quiet side-street, just behind the lovely harbour area of Poole. The hotel is very well positioned, with everything almost on your doorstep, but in a sleepy, quiet residential street.

We had a standard room which was beautifully decorated, with the usual high quality furnishings, mini fridge, wardrobe, TV etc and superb much-needed air-con in the Indian Summer heatwave! The bathroom was immaculate and very well designed and throughout our trip, having stayed at a hotel with a Michelin starred restaurant, was the only bathroom which was totally up to date and completely damp/grubby grouting free! Gorgeous fluffy towels and robes too and as always, lovely products in the bathroom in generous 100ml sizes, which you are encouraged to take home.

We enjoyed a lazy couple of cocktails (which were fabulous) in the very sunny courtyard garden, with stylish wooden furniture, parasols and very effective sail-type canopies, providing shade from the sun, or rain for cooler, damp days.

We did dine in the Bistro, which was part of our deal – for a Sunday evening, the place was buzzing with atmosphere. Our food was good, although not overwhelming. We then enjoyed a cheeky digestivo in the bar area after dinner. Our deal didn’t include breakfast and having over-indulged for a week, opted for healthy fruit and yoghurts from the supermarket prior to having a lazy lunch elsewhere before departing home. However, we’ve no doubt that breakfast would be lovely.

We would definitely return – loved the hotel and loved Poole Harbour!

  • Stayed: September 2009, travelled as a couple
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1  Thank IOWtravelbabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2009

One of th e worst things about the Pole HDV is its lack of parking for non residents eating in the restaurant. Old town Poole is a very busy area and in order to eat you have to park a long way off. This proved to be bad for us as not only was it wet and windy, but on our return to the car we had a parking ticket! Wardens out in the backstreets of Poole at 9pm??

Once in and dried off we found the staff young and in experienced. There seemed to be no one leading the team. The meal was ok but you had to pay for absolutely everything as extras. At the end of our meal I was amazed at the cost, £110 for 2 with half a bottle of wine and even more amazed by the inclusion of a service charge in th bill.

I hope that the hotel will open up the large adjacent car park to non residents dining at the hotel in the future. I will not be going back there again as there are far better places locally charging a more realistic price for their dining experience!

  • Stayed: November 2009, travelled as a couple
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Thank RoyPoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2009

I stayed here with a large group of colleagues over a 5 week period in back in April, and can totally agree with the comments to choose your room wisely.
As there was an average of 12 of us each week, we must have pretty much covered most of the rooms between us. We did lots of comparing, just so we knew which room to ask for on our next visit. The rooms in the front part of the main building are good, 'Grange' was my favourite, really good sized room with a roll top bath positioned so that you can lie and either watch TV, or gaze out of the window. The rooms in the new part of the building are furnished to the same high standard, but don't really have any personality. The smallest room i had was 'Taittinger'. Again, same high standard of decor, but situated out of the main building, two doors further down the road, up a few flights of narrow stairs, basically in the loft space. Not ideal for me as i'm tall, but the only other room they had avaliable was one of their disabled access rooms, which didn't like to take in case someone who genuinely needed it turned up.
Breakfast was delicious, plenty of choice. Although after 5 weeks, for the sake of the waistline i was down to just fruit. The food in the Bistro was good, i only ate in here a couple of times though, the veggie choice wasn't great. We also found the service rather slow. Once booked a table for 7.30, didn't get the table until 8.00, and mains finally arrived 45 mins later. If you're in the area i would suggest the Guildhall Tavern as a better dining option.
One last thing - the toiletries. While quite substantial, they do have a very manly fragrance. I guess they assume that most women turn up with an entourage of lotions & potions, which to be fair, i suppose we do.
If i was looking for a place to stay in Poole for something other than business, i would certainly stay here again.

  • Stayed: April 2009, travelled on business
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Thank Morag4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2009

just stayed at this beautiful hotel. Had a fantastic rate of £99 for b b and evening meal 2 courses plus bottle of wine and coffee for 2 care of Red magazine. We indulged in afternoon tea for two which came with a glass of champagne did think that the profiteroles were stale which the waiter kindly replaced with more scones and clotted cream!! Would agree with another poster about the loo, it took ages to refill! Poole was not as pretty as I thought it would be so next day we headed of to Sandbanks and Bournemouth. The breakfast was delicious but felt the bowl of porridge far too generous only had a few spoons. Ihad scrambled eggs and smoked salmon which was also a hugh portion. The hotel is really lovely and we also queried our bill for some mistakes would love to get the same rate again.

  • Stayed: October 2009, travelled as a couple
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Thank flightfinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2009

Needed somewhere to stay in Poole after visiting family, and was so pleased that HdV had opened. Amazingly quiet location, very central and very lovely. We stayed in La Grand Dame which was a beautiful, warm, cosy and romantic room - we didn't want to leave it. Bed was so comfortable, great bath in the main room and a huge separate bathroom. 2 LCD tvs and huge sofa area.... Had dinner both nights in the restaurant downstairs and food was great, as was the service. Breakfast was also superb - eggs benedict was perfect! Shall happily go visit the family down there again - if only to stay at the hotel.

  • Stayed: August 2009, travelled as a couple
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Thank NycWaterwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Poole
#1 Family Hotel in Poole
#2 Romantic Hotel in Poole
Price Range: £102 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
Official Description (provided by the hotel):
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset

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