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Reviewed 21 September 2017

One night stay with family - really good dinner and wines available - rooms big and quiet even though our two rooms faced on to the road. Breakfast excellent with eggs in abundance ....... only real pitfall was the distinct lack of parking with the Hotel environs... ended up having to park at nearby multi storey car park - £10.00 per night which is a little steep made worse by the fact when I tried to exit the car park the ticket provided by the hotel was not recognised - ended up calling hotel for them to arrange my exit

Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Horace4836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Hotel du Vin Poole, responded to this reviewResponded 25 September 2017

Dear Horace4836,

thank you for your feedback and I do agree that our on-site parking, due to the age and layout of the building, is very limited (8 spaces).

We work with Poole Council and have access to their multi storey car parka at a reduced rate of £10 per night! I do apologies if your ticket has not been recognised by at the barrier. On rare occasions this does happen if the card was in direct contact with a mobile phone!

Best regards
Christian
HdV Poole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

We recently got married here. From the very beginning Lucy and her team were so helpful and nothing was too much trouble for anybody.
The ceremony was beautiful and held in The Starboard room which was small but beautifully decorated.
We had luncheon in the same room afterwards and again the staff were very friendly and the food delicious.
All in all it was a lovely day and thanks must go to Lucy, Sonia and her team. Would thoroughly recommend this venue for a wedding.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank CCH02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Hotel du Vin Poole, responded to this reviewResponded 20 September 2017

Dear CCH02,

thank you so much for your time writing your review and very kind comments, which was a pleasure to forward to the team and especially to Lucy & Sonia.

We are looking forward to seeing you again soon.

Kind regards
Christian
HdV Poole

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Reviewed 18 September 2017

Booked for two nights.The hotel was excellent staff were very friendly and efficient.
We ate in the restaurant one night the meal was superb with an excellent choice of wines,breakfast was also very good.
Will definitely stay again.

Date of stay: September 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank LindsayR406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Hotel du Vin Poole, responded to this reviewResponded 19 September 2017

Dear Lindsay R

thank you very much for your fantastic feedback which was a pleasure to forward to the rest of the team.

We are looking forward to welcoming you again soon.

Best regards
Christian
HdV Poole

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Reviewed 18 September 2017

We only stayed here one night but he had a great time. The bistro food was amazing! The location is great to, we will definitely return. The car park was literally just down the road and only £10 for 24 hrs.

Room tip: Our room was fantastic! So comfortable with great snacks & drinks!
Date of stay: September 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Barbara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Hotel du Vin Poole, responded to this reviewResponded 19 September 2017

Dear Barbara E,

thank you for your great feedback and kind comments. We are looking forward to welcoming you again soon.

Kind regards
Christian
HdV Poole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Alwats a great stay at HDV.
In house restaurant is a no brained option unless you have made plans for elsewhere.
The Poole hotel wasn't the best for Dad as he finds the stairs tricky, it was a bit of a warren getting to the restaurant and patio area and no real parking, though there is a council spot directly behind the hotel.

Date of stay: September 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian S, General Manager at Hotel du Vin Poole, responded to this reviewResponded 19 September 2017

Dear Martin B,

thank you for your great review and 5* rating. Please get in touch with me directly (christian.struckl@hotelduvin.com) and we can arrange an easier accessible room for your dad next time.

Kind regards
Christian
HdV Poole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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