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“impressive views,niggling faults”

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Salterns Harbourside Hotel
Ranked #11 of 13 Hotels in Poole
Reviewed 21 August 2013

On arrival we were most impressed with our room (103). It was a great deal larger than expected and had windows on 2 sides with fantastic views of the marina and Poole Bay.
We then noticed that the bathroom was minus soap. The receptionist apologized and said she couldn’t find any. The following morning the chambermaid also apologized and gave the excuse that a delivery had not arrived. We found it hard to swallow that it should take 24 hrs or so just to provide an item that should be automatic in any room.
In the days following, we then found that the body wash didn’t get replaced: small but important details.
Having been impressed with the views and the restaurant and the large room, our impressions then changed dramatically when around 9pm the first night, the most horrendous noises came through from the rooms above. Clearly the building suffers bad sound insulation and possibly poor construction as we could hear every thump and floor grindings from the inhabitants of the room above. The thumping/running noises which sounded like a herd of animals (possibly dogs?) or very active youngsters carried on for over an hour. The same thing happened each night and again 6.30 to 8.30 in the mornings. Although that first evening was the worst for such noises, we were continually plagued with repeat noises for the whole of our stay.
Added to the noises from above were the inefficient door closers. All of the rooms appeared to posses heavy slamming doors; clearly the door closing devices didn’t work. We reported the problem with the noises from the upstairs rooms; however the only action the receptionist took was to check whether the upper rooms had been occupied and provide a belated apology. The room would have been great but for the noises; it will be the luck of the draw if future guests book the room when no one is in the upper rooms.
Service from the staff was very varied and we seemed to see different people at each meal. In general we felt that the staff were not trained properly and some of them were downright miserable. The first night’s meal was actually very good and quite a surprise. In fact our opinion is that the food side was spot on. It was fast, tasty and well presented. We would like to applaud the chef on his culinary efforts but the food is sadly let down by the serving staff. The restaurant manager seemed efficient but lacked personality; the first night’s waiter did at least check to see what additional drinks were needed. The breakfast staff left us waiting for ages before we asked could we order. They had served others first who entered after us. The very young waiter was clearly untrained as he reached over my plate to supply butter we ordered. The staff seemed in their own world and quite indifferent to us as guests. The delay in service occurred again the next morning when my wife was left waiting for over 20 minutes before even her order was taken. The impersonal blonde had a rather strange attitude regarding this and the following morning had the cheek to say ‘you haven’t had to wait 20 minutes today then’.
Our Sunday lunch snack was served to us on the outside garden table by a blonde girl who looked as though she was carrying the world’s troubles on her shoulders; she looked very miserable and made no attempt to be pleasant. Also I find it odd that guests are expected to walk into the bar to make their food and drink order. The blonde girl constantly walks in and out of the bar; would it be so difficult for her to take orders? Who knows, they could actually raise turnover by getting her and her colleagues to do a bit of selling and suggest desserts and further drinks etc.

The Sunday evening waitress (a further change of face) seemed dismayed that we hadn’t booked a table and stuffed us into a table around the corner. There were at least 3 to 4 tables with decent sea views which I noticed never got occupied for all the time we were in the restaurant. This waitress was however quite efficient and carried out her tasks well.
I believe that the staff in businesses like this one follow the example set by the management. Clearly there is a lack of drive and customer service training. With those matters put into the right shape and the sound insulation issues resolved, this could be a first class hotel, given its position and wonderful views.

Room Tip: Room 103 is great but when booking ask if rooms above will be occupied by children or pets due to th...
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  • Stayed: August 2013, travelled as a couple
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Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 - 208 of 318 reviews

Reviewed 18 August 2013

We stayed at the Saltern hotel for 4 nights and found the hotel staff were very friendly and our room (106) was very spacious and overlooked the car park, however there was also a very nice view of part of the marina. The bar and restaurant overlooked the marina and Poole bay which were fantastic views. We hadn't planned to eat every night at the hotel, however the quality and value of the food plus the views, made it an irresistible choice. The hotel itself is in a very central location for discovering local attractions. We were also very pleased it was dog friendly. We will be returning to this hotel again.

  • Stayed: August 2013, travelled as a couple
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1  Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

And that is also the word to describe the blonde on reception ! stopped off at this family hotel on the way through Poole . A very warm welcome , the right balance between friendly and professional . We had a drink on the marina ( great service, very reasonable. ) , followed by a walk along to see all the boats then came back to have dinner . An excellent menu it was hard to choose ! What we went for was delicious and served beautifully . Our room was comfortable and and attractive , with stunning harbour side views . After breakfast ( again , very good ) , we were given a lovely send off by Carrie on reception who had made us feel very welcome and comfortable . Another special mention must go to two of the chamber maids ( manuella??) , who were so polite and hard working . We highly recommend this wonderful hotel .

  • Stayed: August 2013, travelled as a couple
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1  Thank Ben J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

Had a few days at hotel and it was fabulous, location was fantastic, room 102 and 103 highly recommended,, keep up the good work..also watched a storm approach from sea which was brill..keep up the great work

  • Stayed: July 2013
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1  Thank Joanna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

My husband and I got married at the salterns on the 20th July 2013. The day was perfect in everyway the organisers did very well at ensuring everything was set out as we wanted and all food was correct and hot. It was also great that the sun was shining it added that extra wow factor. The dj was fab and played all current music. We also had a photo booth that added more fun to our evening everyone loved this. All rooms nice for guests. If you are thinking of getting married here I would truly recommend it as the setting is gorgeous, staff nice. Perfect in everyway. We even had everyone say it was the best wedding. Lovely memories that will stay with us forever thank you Nathan and Sian xxxx

  • Stayed: July 2013
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1  Thank sassysian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

My husband and I stayed here for our 40th Wedding anniversary.
The rooms were comfortable and clean in fact the whole place was well maintained and very clean. Breakfast was excellent ,and meals in the restaurant very good with a varied menu and reasonably price.
We had a very good time and was a good choice for our anniversary.

  • Stayed: July 2013, travelled as a couple
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1  Thank becky0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

For:
- the hotel bar is in a beautiful spot
- the receptionist was nice
- our room was a good size

Against:
- view of the car park from room
- old mattress with big slope in it
- noisy door banging all night and morning
- old fashioned, tired decor
- bathroom stunk of cigarettes
- we kept getting woken up by the phone in reception. We could even hear the messages being left.
- stroppy young staff at breakfast. They took our unfinished cooked breakfasts away while we stood up to say hello to the people at the next table. Then seemed annoyed with us when we politely mentioned it.

  • Stayed: July 2013
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2  Thank Philthejournalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Salterns Harbourside Hotel

Address: 38 Salterns Way | Lilliput, Poole BH14 8JR, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #11 of 13 Hotels in Poole
Price Range: £95 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Salterns Harbourside Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Salterns Harbourside Poole
Hotel Salterns Harbourside
Salterns Harbourside Hotel Poole, Dorset

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