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“Great park for the money - wouldn't pay full Summer fairs”

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Rockley Park Holiday Park - Haven
Ranked #2 of 11 Speciality Lodging in Poole
Certificate of Excellence
Reviewed 14 May 2014

This park was lovely, the second Haven resort we have stayed at and much nicer than the first. We were upgraded and the caravan we had was really lovely and very confortable although smaller to other three births that we have previously stayed in. The beds were very uncomfortable - as in most caravans - so bring a spare duvet for extra comfort.

It was nice to have a separate restaurant to choose from apart the usual Mash and Barrel. We did eat in the Mash and Barrel but I was not a fan of the pool entrance being part of the same room and the pub felt cluttered and messy. The food was good and quick though.

The entertainment was cringeworthy but that’s probably more my taste than anything. The kids entertainment seemed to do the job but as soon as the adult acts came on we left as they were so bad!

The weather was not great but we drove to the beach which looked lovely, will definitely come again as the deals that Haven offer are too good to be true! Personally I wouldnt pay their full rates for this park so my advice would be to check out the offers and stay outside of school holidays where possible.

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  • Stayed: May 2014, travelled with friends
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Thank Vicky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 27 May 2014

Thank you for your feedback on your most recent holiday with us; I was glad to see that you were upgraded to one of our newer holiday homes which you found to be very comfortable - apart from the mattresses. I’m so sorry to hear this; please be assured that if we had of known of your disappointment, we would have done our utmost to have got these exchanged for you to better suit your needs.
Our Harbourside Restaurant was a new investment to the park in 2013; and really is a lovely place to be able to relax and dine - we also have our Papa John’s & Cooks takeaway establishments which I hope you got to enjoy. I’m sorry if you found that the entrance to the pool area marred your enjoyment of the Mash and Barrel restaurant, we are looking to extend the indoor pool in the near future, and therefore the entrance may hopefully be located in a more suitable location. I’m glad you found the food and service in the Mash and Barrel to be quick and up to the expected standard.
Thank you for your feedback on the entertainment here, I’m sorry if you found the adult’s entertainment not to your satisfaction. We do try and cater for all our guests and can only apologise if this was not to your taste. It was great to see though that your children enjoyed the children’s entertainment.
I’m glad you will be returning to us, don’t forget as well that as a previous guest you would receive an additional discount on a 2nd holiday at a Haven Park this year; so if you are looking at returning just call your chosen Park with your previous booking reference handy and they will be able to secure your extra discount for you.
I hope to see you again soon!
Kind Regards
Natasha Wearn
Guest Relations

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955 - 961 of 1,405 reviews

Reviewed 12 May 2014

This was the fourth time we've been to Rockley Park and we just keep going back. It's in a great location for Poole, and only a few minutes drive to the harbour. This time we paid extra to stay in Prestige accommodation and it was well worth the money. We had an extra bathroom and a balcony which we took full advantage of. The location was a lovely quiet area and only a short walk to the shop, restaurants etc.The staff are all very polite and helpful, and the one time we had an real issue, someone was out straight away to fix it. The caravan and site as a whole are kept clean and welcoming.The swimming pool is great but does get busy mid afternoon. The Mash & Barrel does delicious food and if you arrive 3-5pm you get a 25% discount, which makes it amazing value for money.We'll almost certainly be back next year and the year after!

  • Stayed: May 2014, travelled as a couple
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1  Thank 27Jen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

Thank you for taking the time to provide some feedback on your recent holiday with us; so lovely to see that you had a great time as always, and that you will be returning to us again! I see that you treated yourselves to the prestige holiday home on this visit; how lucky to be allocated one with a balcony, nothing nicer than sitting out on the veranda relaxing.
I’m glad to see that when you had an issue that the team were able to resolve it straight away; we know that despite the checks we carry out prior to our guest’s arrival there may still be some faults that occur whilst guests are with us – so we do try to ensure that in this case, any repairs are carried out promptly so as not to cut into your holiday time too much.
It’s great to hear that you will be visiting us again next year, please do give us a call when booking again for next year so that we can get you the best offers, and make any relevant requests for your preferred location on Park etc
We’ll see you again soon!
Kind Regards
Natasha Wearn

Guest Relations Manager

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Reviewed 12 May 2014

Yet another lovely stay at Rockley Park, staff were extreamly helpful at reception from the minute we arrived.We stayed in a retreat holiday home which was new to the park for 2014 was a lovely caravan. All come with a veranda however was raining during are stay. Would definatly recommend the park to families with children

  • Stayed: April 2014
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Thank EmmaC2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

We are delighted that you had a great stay with us here at Rockley Park, I was glad to read that the team were able to help you. It was great to hear that you like the new model of holiday homes this year, “The Retreat”, they are really quite cosy and great for families, especially with the covered veranda at the front of the holiday home. Shame we can’t control the weather, I hope this did not put a dampener on the holiday in any way!
We look forward to welcoming you back to Rockley Park again soon
Kind Regards
Natasha Wearn

Guest Relations Manager

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Reviewed 12 May 2014

We arrived at Rockley Park fully aware of what the service and professionalism was like as we had been before a couple of years ago. We were given our caravan keys, and on arriving at the caravan ( 12 Harbour View ) we realised that this was an absolutely gorgeous location with a view to match it. We ate every night at the mash n barrel. The food was always piping hot and I couldn't see one member of staff that didn't smile and interact when approached. I don't know what it is about Haven but for some reason, right from the ladies at the reception who give the initial welcome, right through the whole place, something just clicks in my head and says aaahhhhh reeeellllaaaaaaxxxx, its all taken care of, and being self employed its what my husband and I want. Nothing ever seems to be too much trouble for anyone. I cannot recommend haven holidays highly enough, and if you need proof that its fabby, we have booked to go to Burnham on sea and Watchet this year on top of the mini break we just had. Oh, and as a foot note, I have noticed some reviews saying this n that about staff and how some can be a bit straight faced, well, for those that do say that, perhaps the lesson is people react on the way they are approached, could it be you need to pop a smile on YOUR face and be nice to these people? A kind word can make a job worthwhile. Anyway, cheers Haven see ya in July

  • Stayed: May 2014, travelled as a couple
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Thank Mrstewardsmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

Wow what a fabulous review! We are so grateful for all of your kind comments; and we will not miss this opportunity to relay back to our team your satisfaction with their service and attention to detail; this will be a great source of motivation for them! I am glad you enjoyed our food and it was up to your expectations, as with the holiday home and the beautiful view which you had. Please do let us know if you are planning to return to Rockley Park, as we will add a request onto your booking to ask for the same sort of location. I am sure you will have just as relaxing a break with our other Haven Parks, and hope to see you again soon!
Kindest Regards
Natasha Wearn

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

We have just got back from a 3 night stay at Rockley park and we had a fantastic time. Myself, husband and 3 children stayed in a 2 bedroom Prestige caravan and was so impressed the minute we stepped inside. The accommodation was faultless, lovely and clean, tidy with the feel of comfort. The clubhouse was great! Our 13 and 9 year old loved the arcade, and again was spotlessly clean. We ate food a couple of times in the Mash and Barrel and the staff were all very friendly and the food was really nice. We have stayed at a couple of Haven sites over the years and I would definitely rate rockley park as one of the best, we will most certainly visit one day again soon.

  • Stayed: May 2014
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Thank vicmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

We are delighted that you had such an enjoyable time with us at Rockley Park, and would like to thank you for sharing this lovely review on your overall stay with us. I am glad we met your expectations with the holiday home, and that you rate us so highly - this is a fantastic thing to hear!
Thank you again; it will be a real pleasure to welcome you back on your next visit to Rockley Park. If we can be of any assistance with a future booking then please feel free to give us a call at the Park directly on 01202 679393 and we will be very happy to help.
We look forward to seeing you again soon!
Kind Regards
Natasha Wearn

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

We had a fantastic time. So much to do within the park itself. The funstar team where superb and made our daughters holiday very special! She loved every second. Only problem was finding time to fit everything in. With kids that are up from 6am it was a long wait until 9.30 when the pool opened. Thank you so much to all who made our holiday so special.

  • Stayed: May 2014
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Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

Thank you for choosing Rockley Park for your holiday destination. It was lovely to read your kind review; and our Funstar Team will be pleased to know that they had such a good impact on your holiday. I hope you weren’t too disappointed over the opening times of the swimming pool and complex facilities; I will be passing your feedback onto our Complex Manager for future review. I hope we will see you return in the near future, when I am confident we can help you have another very special break with us 

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Reviewed 11 May 2014

From the minute we arrived at Rockley Park, we were made to feel very welcome. There was no queuing for collection of keys. The accommodation was lovely and we had a harbour view. The site was kept in prestige condition. We were impressed with the politeness of the staff who were always keen to help throughout our stay. The entertainment was average and could have done better with more special guests. Overall good value for money, excellent hospitable staff and especially in the sports centre! Would return again! Thank you Rockley Park!

  • Stayed: April 2014, travelled with family
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1  Thank AprilHoyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this reviewResponded 14 May 2014

Thank you for such a wonderful review – it’s great to see that you had such a good time! We are very lucky to have such a stunning view of Poole Harbour; and it’s nice to know you were able to enjoy this every day of your holiday : )
We are very proud of our team here at Rockley Park, they really do go out of their way to treat all our guests just like family, and ensure you are all enjoying your well deserved break. We do have a committed warden team who keep the park spotlessly clean and who are doing a fab job – it will be my pleasure to relay your comments onto them!

We will look forward to welcoming you back soon
Kind Regards
Natasha Wearn

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rockley Park Holiday Park - Haven

Address: Hamworthy, Poole BH15 4LZ, England
Phone Number:
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 11 Speciality Lodging in Poole
Hotel Class:5 star — Rockley Park Holiday Park - Haven 5*
Number of rooms: 1250
Also Known As:
Rockley Park Holiday Park Hotel Poole
Rockley Park Holiday Park - Haven Poole, Dorset

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