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“Fantastic park & staff!”

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Rockley Park Holiday Park - Haven
Ranked #2 of 11 Speciality Lodging in Poole
Certificate of Excellence
Portsmouth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic park & staff!”
5 of 5 bubbles Reviewed 7 July 2014

We have just come back from a 4 night stay at Rockley park!
And I can confidently say that we are sad to be home!

On arrival and check in the staff were very cheerful and couldn't so more to help, we paid for a platinum caravan and we were not disappointed... Very clean and well looked after.

The swimming pool is a good size but could get very busy, the changing rooms were a bit on the small side... Had to fight our way to our locker at times.... There was no fewer then 4 lifeguards on duty when we stayed, which I thought was very good.
Our children are 5.4 & 3 and they loved everything on offer. I felt safe in the fact that if you lost sight of one if then then a member of staff would be there to keep an eye out.

The spar shop was convenient but over priced.... We easily spent £20.00 in there on 1 visit.
The restaurant food was very nice, staff again were very helpful, loved that it has a play area in the restaurant so you don't have to try and keep your children's buns stuck to their seats.

We also had chips from the chip shop. Again very nice but the portion sizes are very small. So again over priced for what you get..... Papa johns pizza deliver to your food, fantastic! As it rained the first night so we ordered in and was not disappointed :))

Overall this holiday was passed all expectations. Can't wait to go again, would be nice if you can get a discount for booking a second holiday. :)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrSmonty86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 12 July 2014
Thank you for taking the time to post a review following your recent stay with us at Rockley Park. It’s great to see that you had such a good time with us; I can see from your photos that the children really did enjoy the facilities here at the Park – they look as though they are having a whale of a time!
It was really good to read your comments regarding the lifeguard team here at the Park; although we want all of our guests to have fun in the water, safety will remain our number one priority so we will always make sure that we have plenty of qualified lifeguards on duty, to make sure that all of our guests young and old are able to safely enjoy our pools.
I also have a little good news for you – you CAN get a discount on a second holiday! Haven offers a loyalty discount if you book either another holiday for later this year, or for next year as long as you book it before the end of October this year. All you will need to do is call the Park you wish to go to and let them know that you have already holidayed with Haven in 2014 and would like to book again; they will check your details and then will be able to give the additional booking for a 2nd holiday 
I hope this helps, and that we may be seeing you at Rockley Park again in the near future!
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,215 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Dutch first
  • English first
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English first
Poole
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

Beautiful place to stay, excellent views, typical haven, nice pool, restaurant, bar etc. kids love the entertainment. Very close to Poole, shops, quay, pubs and restaurants. Hamworthy park is close which is nice too. Perfect location for good walks!! Caravans as expected, the more you pay the nicer they are :-)

Stayed July 2014
Helpful?
Thank fifiminx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 12 July 2014
Thank you for taking the time to leave some feedback about your recent stay with us, and also for posting your photographs – they look absolutely great! It looks from the photos as though you had lovely weather while you were here as well which is always a bonus 
I hope that we will be seeing you again in the future for another family holiday break; if you have any preferences re caravan location etc on a future holiday then please feel free to call us and we will be happy to make a request on your booking.
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 July 2014

Are caravan had ants but we got a better one ! The swimming pool was very handy for an extra activity. The teddys were a rip off· All the staff were kind and helpful and tried to give us a great time. The club was great for everyone .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank molly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 12 July 2014
Thank you for your feedback following your recent stay; I was so pleased to see that you loved your holiday break with us. Thank you also for your kind feedback about the team here, they do try very hard to help our guests make the most of their holiday time.
I see that your first holiday home had ants; because Rockley Park is situated next to a nature reserve and has lots of lovely grassy areas, we do have a wide variety of animals around the Park – some more welcome than others! I was pleased to see that the team were able to offer you an alternative holiday home so that you could get on an enjoy your holiday.
I hope you may be coming back to us again in the future
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boston lincolnshire
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

What can i say .. FAB FAB FAB !! after a very long journey down to poole we arrived at the park to a very warm welcome from the reception , we had book 7 nights in a prestige van which meant we could check in at 2 so we had a good amount of time to relax after such a long time travelling . The van was lovely on pine ridge with sea views ( stunning views may i add ) .
The park itself was spotless and the activities were great for both adults and children , we have a 3 year old so we joined in some day time ones too and also took part in the sports activities like crazy golf / trampolines ect and everyone was so helpful and friendly .
The weather was amazing so we could take advantage of the outside pool as well as the indoor one , nice outside space and loved the fact you could sit on the bar terrace overlooking the pool .
The entertainment guys were fab they made all the little ones feel special and have a great time .
Highly recommend the park and we will be looking to go back next yr

Room Tip: the caravans near to the sea have the best views plus is quieter as a bit futher from the complex...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank monkeyme24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 12 July 2014
What can I say in response other than WOW! What a wonderful review – it’s great to see that you clearly had a fantastic time here at Rockley Park! It looks as though you were really lucky with the weather as well which always puts that extra sparkle on a holiday break, I can imagine it was lovely either enjoying the view from your holiday home, or sitting relaxing in the sun with a nice cold drink while your little one was playing –sounds wonderful!
You mention you are hoping to come back next year; I’m not sure whether you noticed while you were here on Park but as you have stayed with us this year you would get a higher discount if you book for next year’s holiday – you’d need to book before the end of October to get the best deals at this year’s prices, and your extra loyalty discount. If you haven’t already booked just give us a call at the Park, let us know that you stayed with us this year and are looking for next year’s holiday, and we’ll have a look for the best prices for you
We look forward to seeing you again soon
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

My family and I stayed here in August 2013 and although we've stayed in a lot of holiday parks, this has been one of our favourites!
The park has so much to do on site with an indoor/outdoor pool, mini golf, sports centre, park and beach down the road. The facilities are placed in the centre for convenience and the staff were really friendly and helpful. The entertainment wasn't bad and there was an arcade across from the club if like my little brother, you didn't fancy the artist.
The park itself took a while to find but if you don't want to drive then there is a bus that comes right into the park and goes to Poole.
The caravans were also well positioned, not too far from the main complex and were extremely clean, modern and well equipped.
Overall the park is bright, full of things to do, clean and friendly. 100% family friendly and we would certainly return!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 12 July 2014
Thank you so much for your review following your holiday with us at Rockley Park; I was so pleased to see that you had such an enjoyable stay with us! I hope that you may be looking at coming back to us again this summer or maybe next year, when I am confident you will have another fantastic holiday break 

Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 June 2014 via mobile

Visited for 7 nights, caravan was beautiful, the park was lovely, well kept and very clean. Both indoor and outdoor pools were clean and warm, food @ mash and barrel was lovely, club was good, fun stars were very funny esp one called Martin. Fantastic park!!

Stayed June 2014
Helpful?
2 Thank Morgantayla28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 8 July 2014
Thank you so much for taking the time to leave some feedback regarding your recent stay with us; it looks as though you really managed to make the most of your holiday. All of the team here are so committed to making sure that we get all the little details right, so that our guests don’t have to worry about anything other than enjoying their holiday time!
I will pass on your kind words to Martin; I know he will be very touched by this so thank you again
I hope we will see you again in the future
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich Norfolk UK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

Just spent a week on this wonderful site. It was well laid out and very clean. Plenty of facilities etc. The caravan turned out to be a new summerhouse with kingsize bed, proper table and chairs etc. I could go on. Had its own beach/harbour with cafe and was so peaceful. Loved it so much I have booked for next year and hoping for a sea view.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Canarybird24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockley P, Guest Relations Manager at Rockley Park Holiday Park - Haven, responded to this review, 8 July 2014
What a lovely review – I’m so pleased that you had such a lovely relaxing week with us! We have invested in lots of new holiday homes over the last few years so that we can make sure our accommodations are fresh and bright, and very comfortable for our guests.
We look forward to seeing you again next year; if you haven’t already made a request then please give us a call at the Park on 01202 679393 with your holiday booking details and we will be happy to make a request for a sea view holiday home if one is available.
Kind Regards

Natasha Wearn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rockley Park Holiday Park - Haven

Property: Rockley Park Holiday Park - Haven
Address: Hamworthy, Poole BH15 4LZ, England
Phone Number:
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 11 Speciality Lodging in Poole
Price Range (Based on Average Rates): £
Hotel Class:5 star — Rockley Park Holiday Park - Haven 5*
Number of rooms: 1250
Reservation Options:
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Also Known As:
Rockley Park Holiday Park Hotel Poole
Rockley Park Holiday Park - Haven Poole, Dorset

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