We stayed here Aug 8- 11. Have just returned home as I write this. First family holiday in the UK. 2 adults, 3 children aged between 7 and 12, and a baby under 1.
When I originally booked I used Haven's website, putting in how many nights and for how many people: 2 adults, 3 kids & 1 infant. It brought up 2 bed caravans. So we happily booked this and paid to upgrade to Prestige (Silver). When we arrived we found that the double room had absolutely NO space for the travel cot! Nightmare! So me and hubby ended up stuck on a small pull out double in the front room and had to give our big double to our 12 year old. There is no way we could of expected our 12 year old to endure sleeping in the same room as our 11 month old, it would not of been fair on him as baby wakes in the night crying for his dummy most nights! This was GREAT fun when my husband is over 6 ft tall! Worst 3 nights sleep of my life - and that's saying something coming from a mum of 4. I really don't understand why the holiday search feature would bring up 2 bed caravans for families with infants when there is no space for travel cots really! It did make things a tight squeeze and kind of ruined the stay at times!
BUT what REALLY disappointed us the most was the fact the caravan we were given (61 Pine Ridge) had clearly been used by people with dogs! When we arrived the rug in the lounge area did not look that clean, so we gave it a sweep with the broom and dust-pan provided - off came streams and clouds of smelly, smelly dog fur! Which was such great news for my asthmatic son! You really should NOT be renting out caravans used by dog owners and their canines to families, especially if the carpets and upholstery have not been cleaned or shampooed! And don't even get me started on the smell in the car port area - it stank of dog poo!! Really was not at all pleasant. It was great to know we spent over £500 on this accommodation for 3 nights. I knew there was no point in saying anything and trying to get moved as they were fully booked for the weekend. Dog used caravans should be used only for people staying with dogs - they shouldn't be given to families or people without dogs on their stay - you don't know if your customers might have allergies - you could potentially make someone very unwell!
On to the positives now - yes I know I have grumbled so far, but there really WERE positives to our stay!
The food in the Mash & Barrell pub was fantastic. Really enjoyed the 4 layer fudge cake! If you get a chance to try it you should do so!
The kids LOVED the indoors splash zone and outdoor pool. There was an incident whilst we were there with the outdoor pool. Somebody (a child one would hope) emptied their bowels in to the pool, so it had to be evacuated whilst some poor Lifeguard chap used a net to remove the offending items. It was pretty amusing :)
You get given passes to get in to the main site entertainment area, but if you want your kids to do activities it's going to cost you. £8 for half hour on the water gliders - which works out ridiculously expensive if you have more than 1 child. I think if you're paying a lot to stay on site in the first place, that some of these activities should be included in the money you have already paid. It would really help larger families.
The only thing I also feels needs mentioning is the ignorance of some other camp users. Walking past caravans whooping, swearing and shouting late at night. You're on holiday - by all means have fun ,get drunk, etc. But when returning to your caravan late at night please think of others who might be asleep or have small kiddies. There is no mention of 'consideration for other site stayer' within the welcoming pack literature - I feel this is something that does need addressing.
Will we be returning?! Hmmmmm, not sure on that one. If we did it would have to be a 3 bed caravan and I would need a cast iron guarantee animals had never stayed in it! £500 to stay in a dog fur caravan that smells of dog feces outside?? Not sure I'm up for paying out for that again anytime soon.
- Also Known As:
- Rockley Park Holiday Park Hotel Poole
- Rockley Park Holiday Park - Haven Poole, Dorset