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“A congratulations card in our room!”

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Premier Inn Poole Centre (Holes Bay) Hotel
Ranked #5 of 13 Hotels in Poole
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A congratulations card in our room!”
Reviewed 22 June 2014

Booked this hotel for a two day break and wish it had been longer. Everything was perfect from the check in, the room was very clean, restaurant food was good and staff were friendly and nothing too much trouble for the bar staff. We even had a congratulations card left for us in our room as we were celebrating a special occasion.

Room Tip: There are no lifts so if you have prams you will need a ground floor.rooms overlooking the shore are...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 26 June 2014
Dear Joy O,

Thank you for taking the time to review your recent stay with us at Poole Centre Premier Inn. I'm glad that your stay went well and you really appreciated the card we left in the room. When we discover that a guest is celebrating a special occasion such as yourself we do try to do that little bit extra to make your stay more special.

I do hope you enjoyed the rest of your time in the local area and I look forward to seeing you again soon.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (255)
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English first
Leeds, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 June 2014

We walked from the train station,approx. 15 mins.

Easy,pleasant check in.

Room excellent in all respects.
Good view from the room over the bay.
We had a lunch time meal which was very good.
The bar appeared to be closing at around 11.30pm!!
Breakfast was one of the best at a Premier hotel
Highly recommended,

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeniV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 22 June 2014
Dear DeniV V,

Thank you very much for taking the time to feedback about your recent short stay with us. I'm glad you enjoyed your visit with all aspects seemingly going well from start to finish.

I hope we can welcome you again to Poole Centre in the near future.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 June 2014

Booked in for 4 nights ,could not get the imfamous £29 deal arrived and booked in staff were very hepfull and moved our room nearer to our in-laws disable room .Howerer their room was a very long walk from the reception which was odd .
The disable parking was not Policed so anyone seemed to be parking on the bays the in-laws had to park away from the reception and strugle across the large car park .
Breakfast on Sunday (fathers day)morning had long queues as the restarant is open to the public and although we had pre booked ours for our stay (3 nights ) we gave up queing and went without ,there should be a priority system for those staying at the hotel,on Monday it changed from All you can eat buffet to waitress service .?
The rooms where ok but no air con and niose froim the main road at the front with the windows open due to the hot weather was not good .TV was not wide screen and the WiFi is payable after half an hour.View from the rear rooms is across wastland but the front rooms have views of Holes Bay .A short drive from Poole center and well located for the main roads ,rail and ferry .
Dinner we had on the first night was average but the breakfast was suberb.
If you are looking for somewhere to stay on a budget its ok ,staff very good .
No lifts .

Room Tip: Front for view but has trafic noise
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stormbringer55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 22 June 2014
Dear stormbringer55,

Thank you for taking the time to feedback about your recent stay with us I was pleased to read your positive comments on the staff and your stay overall.

In reference to some of the points you have made;

The hotel has been extended three times since it opened, hence the position of the reception and long corridor.

Our busier days when the restaurant has more than a hundred people to serve; they generally operate a buffet service. However, on quieter days the breakfast becomes cooked to order, as this allows for a fresher and hotter breakfast to be served. The team in the neighbouring restaurant will try and seat everyone as quickly as possible. However, Sundays and in particular for special occasions the restaurant can serve up to 400 people which does make it extremely busy.

Thank you for comments, and I will pass on your suggestion to prioritising Premier Inn guests to the management team in the restaurant.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

Excellent service
great staff nothing to much trouble rang as soon as we got in room to make sure everything was ok. Very clean,comfortable beds as advertised
Nearby restaurant nothing special but adequate
Good value for a short stay

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertPT6718OL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 13 June 2014
Dear RobertPT6718OL,

Thank you for taking the time to write about your stay with us at Poole Centre Premier Inn. I was very happy to read such positive comments in particular about the team. This is the best part of job both for both myself and also the staff that work hard to ensue our guests enjoy a trouble free stay.

Thank you once again and I hope to see you at the hotel next time you're in the Poole area.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 June 2014 via mobile

Stayed here for 2 nights to sandwich a day trip to Guernsey on the ferry. Friendly and helpful staff at check-in/out and general assistance. Table Table restaurant acts as the breakfast service and offers both continental and full english buffets, this is not included in room rate and slightly overpriced but plenty of choice on both buffets. Room that we stayed in was a family room with a double and single bed, did not inspect cleanliness of room but overall appearance did not warrant any need to worry. Bathroom clean and decent shower with gel dispensers for your convenience if you forget yours. Ample parking available and found the location convenient for the town centre and a cab to hotel from quay and from hotel to the ferry terminal was £6 & £7 respectively. Overall found no reason not to visit again unless I could find somewhere priced more competitively.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 13 June 2014
Dear Dave B,

Thank you for taking the time to feedback about your recent stay with us. I was pleased to read that you enjoyed your stay with us and found the staff and room up to the expected standards of a Premier Inn.

I hope we can welcome you again in the near future.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth Uk
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

If you are attending a wedding at the Guildhall registry office in Poole do not I repeat do not stay at this hotel. Staff not clued up to receive family and friends, seemed put out by their requests. Not very cheap either compared to other areas in the UK.


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 10 June 2014
Dear millie88,

I am very sorry to see you were unhappy with your recent stay with us and giving us our lowest review score since September 2013. As I am unware of the issues that have concerned you could please contact me directly below with what happend.

I do believe our rates are highly competitive in relation to our local competition. I would advise looking at booking.com or other price comparison websites to see how we compare to other hotels in Poole. You will normally find us to be cheaper than the vast majority of the other hotels in the town.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2014

Excellent stay, staff were very good. Only one very small negative, a little far to walk to the Quay but staff were extremely informative on the route to take to get there. Would definitely recommend. Thank you.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WAYLENAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 10 June 2014
Dear Mags09,

Thank you very much for taking the time to feedback about your recent stay with us. I was pleased to read such positive comments on the staff that you encountered. We are about a 12 minute walk to the town centre but the Quay is a further 10 minutes on top of this, meaning it would take around 25 minutes in total to walk to but I'm glad the team were able to assist you in getting there.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Poole Centre (Holes Bay) Hotel

Property: Premier Inn Poole Centre (Holes Bay) Hotel
Address: Holes Bay Road, Poole BH15 2BD, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Poole
#5 Romantic Hotel in Poole
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Poole Centre (Holes Bay) Hotel 3*
Number of rooms: 146
Official Description (provided by the hotel):
Catch the ferry to Brownsea Island or head over to Sandbanks from this stunning harbourside location ... more   less 
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Also Known As:
Premier Inn Poole Centre (Holes Bay) Hotel Poole
Premier Inn Poole Centre (Holes Bay) Hotel Dorset

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