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“First time, great time.”

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Premier Inn Poole Centre (Holes Bay) Hotel
Ranked #5 of 13 Hotels in Poole
Certificate of Excellence
stoke on ternt
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“First time, great time.”
Reviewed 8 July 2014

We visit Poole a couple of times each year, and have always stayed at the Holiday Inn Express, but decided to try here for a change.

Asked on booking for a top floor room with a view of the bay and got what we asked for. Downside though was that ain't a lift so the stairs were a bit of a challenge but we coped. On checking in we were offered help with our luggage, must be starting to look old!

As ever the twin was spacious, clean and well presented. No air con but a very good freestanding fan was welcome. Enjoyed bird watching over the bay whilst waiting for the wife to get ready!

Had breakfast every morning in the adjoining Table Table restaurant, staff here were quick, polite and nothing was too much trouble. I would imagine that the breakfast service is a less enjoyable experience at busy times and weekends, but we were very impressed with it all............although it was an "all you can eat" deal it was a bit pricey, but a good start to the day. We did not try the restaurant at night, it did appear to be popular and busy, despite the World Cup and the long sunny evenings.

The hotel sits alongside a busy dual carriageway and there was some traffic noise, but nothing too disruptive to sleep. I must say that we never heard any noise from within the hotel itself. It was a good 15/20 minute walk into the centre of Poole, but we tended to drive, park and walk as we know the town well.

We enjoyed a fabulous few days, the weather was great, and we enjoyed visiting Swanage, Christchurch and Bournemouth.

I cannot envisage going back to the Holiday Inn Express which has lost some of its allure lately. The last time we went it was very busy, and dominated by a coach load of Welsh pensioners and was only slightly cheaper than the Premier Inn deal we got this time. We will look forward to our next visit to Poole and this Premier Inn.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wobbler63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear wobbler63,

Thank for writing such a detailed account of your recent stay with us. I'm glad we didn't disappoint and you had a good stay. We're planning to have a lift installed near reception within the next 6 months that will help make trips to the first floor that little bit easier. We do try to accommodate all requests for particular rooms wherever possible.

I am glad you also had an enjoyable time with our restaurant partners in the Holes Bay Table Table. You are correct in that it can get very busy in the peak summer months, but the team do their best to adapt the busy conditions.

Hope to see you again soon.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Wakefield, United Kingdom
Level 6 Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 July 2014

great place, friendly staff and helpful.
nice view, if you are lucky enough to get a room that overlooks across the road where the bay is! staff is so friendly and so helpful. we called the reception for an ironboard and iron and within 5' it was in our room!
very good offers for dinner and breakfast for the pub next to the reception. try the food ! its really nice!you must visit this hotel if you are visiting Poole. oh its only 15-20' walking distance from the city center! i recommended!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank chris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear chris m,

Thank you for such a glowing review about your recent stay with us. It's great to read about someone who enjoyed such a good stay and reading comments like yours really is the best part of the job. We do try to offer the best service possible, and wherever we can exceed our guests’ expectations.

I hope we can see you in a Premier Inn again soon.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
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London, United Kingdom
Level 4 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014

We stayed with family for 2 nights short weekend break.This hotel is short walk from town center, bus and train station. Like most Premier Inns you get very good and friendly staff, nice good size always clean rooms, big unlimited breakfast :-) and what I liked the most was great and quiet location.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BigW33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear BigW33,

Thank you for writing such a positive review about your recent stay with us, I was very glad to see such a wide range of positive comments.

I hope we can welcome you again soon.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
Reviewed 7 July 2014

They might not honour your reservation.
If they don't they won't apologise.
The hotel is located in an industrial wasteland, some way out of Poole.
The people are very nice and friendly, but not helpful.


  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selby John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear Selby John S,

Thank you for your comments about your recent stay. I am sorry there appears to have been a mix-up with a table booking in the Table Table restaurant. Without knowing the exact details I am not able to offer an immediate explanation as to what may have happened.

We are located approx three-quarters of a mile north of Poole train station and a twenty-minute walk from the town centre. Around two-thirds of the rooms are on the Holes Bay side, whilst the other third face Sterte Avenue West. The area behind the hotel formally housed a car dealership before demolition around two years ago. This does indeed mean there is a large empty plot behind the hotel.

Once again my apologies for the confusion with your table booking and I this doesn’t put you off using Premier Inn's or our restaurant partners in the future.

Kind Regards,

Mark Perkins
Premier Inn Manager.
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Farnborough
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

We stayed on Saturday night. There was a fan running in our room when we arrived and a sheet in case the duvet was too warm. What really impressed me was the full length mirror and 2 comfy chairs. We have stayed in 4* and 5* hotels with no full lenght mirror and only 1 comfy chair in a double room. The staff were friendly. Dinner and breakfast were good.

Stayed July 2014, travelled with family
Helpful?
Thank summergee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear summergee,

Thanks for your great review and really positive comments on your stay.

We acknowledge it can be warm in the room so we have done everything we can think of to try and minimise the impact this heat has on our guests. I am glad you appreciated this and also the additional amenities we have added in the room with the furniture.

I hope we can welcome you back again soon.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 July 2014 via mobile

Like most Premier Inns the customer service and staff where great. Once this hotel receive a refurb like a lot are getting at the moment it will be a great hotel. It is situated on a great peaceful position on the outskirts of Poole but also not too far away from the town

Stayed June 2014, travelled on business
Helpful?
Thank MarkK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear MarkK3,

Thank you for taking the time to feedback about your recent stay with us at Poole Centre Premier Inn. I was really please to read such positive comments about the staff and team here.

We are down to full a full refurbishment to begin in December of this year that will indeed make us that "great hotel" you talk about.

Many thanks once again.

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014 via mobile

A bit noisy in the morning where children were running up and down the corridor and in the room above us you could hear them moving about. It's what you expect for the price very basic rooms. Staff are nice and friendly. Nice walk to the train station.

Stayed July 2014, travelled with friends
Helpful?
Thank Supadups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole_Premier_Inn, Manager at Premier Inn Poole Centre (Holes Bay) Hotel, responded to this review, 16 July 2014
Dear Supadups,

Thank you for taking the time to feedback about your recent stay at the hotel. I am sorry there was some disturbance due to overly active children during your stay. We do try our best to patrol the corridor especially overnight to order to minimise any disruption. However, I do thank you for your kind comment about the team here.

I hope this disruption hasn't put you off staying with us again and I hope can welcome you in the future.

Kind Regards,

Mark Perkins
Premier Inn Manager
mark.perkins@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Poole Centre (Holes Bay) Hotel

Property: Premier Inn Poole Centre (Holes Bay) Hotel
Address: Holes Bay Road, Poole BH15 2BD, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Poole
#5 Romantic Hotel in Poole
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Poole Centre (Holes Bay) Hotel 3*
Number of rooms: 146
Official Description (provided by the hotel):
Catch the ferry to Brownsea Island or head over to Sandbanks from this stunning harbourside location ... more   less 
Also Known As:
Premier Inn Poole Centre (Holes Bay) Hotel Poole
Premier Inn Poole Centre (Holes Bay) Hotel Dorset

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