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“Good stay but Barman and night staff rather rude”

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Premier Inn Poole North Hotel
Ranked #2 of 13 Hotels in Poole
Certificate of Excellence
Northampton, United Kingdom
1 review
“Good stay but Barman and night staff rather rude”
Reviewed 30 September 2013

Stayed at the hotel when visiting family but was really disappointed that the barman would not serve me a drink at 11.15pm given the fact that I was a resident and there were others in the bar still. Spoke to my sister who is a regional manager for Whitbread group and she was very suprised at this.
Over all the staff were all friendly and helpful but I think in future I will stay at a hotel where if I fancy a glass of wine after 11pm, I will be served!!
Such a shame as put me off the whole stay

  • Stayed September 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (200)
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Chalfont St Peter
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 September 2013

We stayed just for one night before heading off to the ferry the next morning.
Very warm welcome when we checked in and a lovely clean room. Huge bed and lots of lovely hot water when we showered.
As with other reviews it can be a little bit noisy but this does quieten down.
You can't go wrong with this PI.

  • Stayed September 2013, travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Kedgej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 September 2013 via mobile

Clean, comfortable, helpful staff, quiet location, good food.
Service could be a little slow if the restaurant was busy but no big deal for us.
I would stay again if I was visiting the area again.

I am now just typing this to waste letters because my review has to be at least 200 characters long before it will submit. How stupid is that!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nexus1799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Forest, United Kingdom
Level 6 Contributor
177 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 28 September 2013

Hard to fault the hotel. Situated in the heart of the industrial area, just north of Poole, this hotel has to be self contained as it is quite a way from other pubs or restaurants. It is overtly aimed at the business traveller and handy for them, but not the social traveller. They allow 30mins of free WiFi per day, after which you pay. The staff are amazing, genuinely friendly and very well trained. Even those staff that had a badge showing 'In training' were excellent.

It has its own restaurant and bar area, both of which are light and airy. The food is consistently of a very good standard, reasonable quantities nicely laid out and delivered in good time. (Nothing pretentious here) The wines are good and won't blow a hole in your wallet.
The breakfasts were pretty good as well. There was always the possibility of the curled and dried up bacon, liquid scrambled eggs and dry sausages, but they never materialised. Oh, but those conveyor belt toasters. AAAAARGH!

The rooms are the same everywhere and are clean and comfortable. They can get quite hot, so fans are provided as there is no air con. Our room was 24.5deg C and was rather noisy with traffic being the main culprit, when the windows were opened (restricted opening) We still managed to get a good nights sleep though. (Not sure about this guarantee about a good nights sleep, or your money back. Read the small print)

Only downsides worthy of note.1) Shockingly bad fire instructions on the back of the bedroom doors. One could hardly see them and the content was too vague in part. No directions on a floor plan, to fire exits.
2) No high level grab handle over the bath to help you enter/exit if you wanted to use the shower. There were grab handles incorporated in the bath sides, but these were far to low to be of any use in the shower. BAD OMISSION. (and dangerous)

Room Tip: Most rooms will suffer from traffic noise with the windows open. They get very warm for some reason...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigglesMGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lage Zwaluwe, The Netherlands
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 September 2013

Arriving on the Brittany Ferries boat from Cherbourg at 22:00, the Premier Inn Hotel Poole North was a convenient stopping point before continuing the journey North the next morning. Warm welcome and very comfortable room made for a good stay!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James_Kiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

We stayed overnight here as was local to visit family and also to use the local poole harbour to visit the Channel Isles, we found this very convenient, Hotel was all good, our only gripe would be, is the noise that you hear from above when guest walk around their rooms especially if they arrive late we have found this in a past P.Inn we stayed in too..

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonibelleTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 September 2013

I have stayed at this hotel on many occasions both for business and pleasure, the service and food has always surpassed my expectations. I would advise booking for the evening meal as it does get busy, but having said that I have never had to wait long for the food once ordered.

  • Stayed September 2013, travelled on business
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Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Poole North Hotel

Property: Premier Inn Poole North Hotel
Address: Cabot Lane, Poole BH17 7BX, England
Region: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Poole
#3 Romantic Hotel in Poole
#3 Family Hotel in Poole
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Poole North Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
On the outskirts of Poole, a short drive from Monkey World Ape Rescue Centre and The Tank Museum. ... more   less 
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Also Known As:
Premier Inn Poole North Hotel Poole
Premier Inn Poole North Hotel Dorset

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